Award

Cloud based unified communications solution including Orchard Housing CTi integration

KINGDOM HOUSING ASSOCIATION LIMITED

This public procurement record has 2 releases in its history.

Award

13 Jun 2017 at 00:00

Tender

14 Mar 2017 at 00:00

Summary of the contracting process

Kingdom Housing Association Limited is currently engaged in the procurement of a cloud-based unified communications solution, which is aimed at integrating with the Orchard Housing Management System. This tender, classified under services in the housing and community amenities industry, is at the active stage of the procurement process. The submission period ends on 17 April 2017, with the delivery location set at the Saltire Centre, Pentland Court, Glenrothes, KY6 2DA, UK. The procurement method is selective, following a competitive procedure with negotiation.

This opportunity presents significant potential for businesses specialising in unified communications technology, particularly those with experience in cloud-based solutions and integration capabilities with existing systems. Companies that can demonstrate innovative approaches to enhancing communication within housing associations will find a competitive edge. Given the focus on providing value for money and meeting the operational needs of Kingdom Housing, suppliers who can offer robust training and support alongside their solutions will be well-suited to compete in this procurement process.

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Notice Title

Cloud based unified communications solution including Orchard Housing CTi integration

Notice Description

Kingdom are seeking a unified communications solution to ingrate with the housing management system from Orchard

Lot Information

Lot 1

Kingdom wish to secure efficiencies and economies of scale by means of a procurement exercise for meeting the requirements detailed within this documentation, achieved through the Most Economical Advantageous Tender (MEAT) submitted. We wish to seek: - A communications solution that seeks to future proof not only the telephony provision, but the way Kingdom communicate across their organisation and especially with the newly planned customer contact centre delivering the best possible service to their customers. - A system that can integrate with the Orchard Housing Management System and deliver business benefits through screen popping, click to dial etc. This is essential, and we will not accept responses that are not clear on this ability to interface. As well as the above, the following key objectives of the procurement and implementation are to provide: - A true value for money solution. - Demonstrate a significant improvement over the current systems in use. - A system that fits the cultural and operational needs of the association. - Comprehensive, yet simple to use, reporting abilities. - Solutions that are future proofed as far as possible and that are supplied by a supplier who is progressive enough to adapt to the frequent changes that occur in the social housing sector. - Staff that are fully trained on the new system and who see it as a cultural shift in improving operations. - A Solution that incorporates UC CTI integration to the Orchard Housing Management system and the supplier must be able to demonstrate and deliver this.

Renewal: Kingdom wish to extend to a two year extension at their discretion and costs will be requested for this possible extension in the ITT.

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000479964
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN286297
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive procedure with negotiation
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment


CPV Codes

32524000 - Telecommunications system

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
13 Jun 20178 years ago
Submission Deadline
17 Apr 2017Expired
Future Notice Date
Not specified
Award Date
13 Jun 20178 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
KINGDOM HOUSING ASSOCIATION LIMITED
Contact Name
Not specified
Contact Email
david.loudon@dtl-creative.co.uk
Contact Phone
+44 1592631661

Buyer Location

Locality
GLENROTHES
Postcode
KY6 2DA
Post Town
Kirkcaldy
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM0 Eastern Scotland
Small Region (ITL 3)
TLM01 Clackmannanshire and Fife
Delivery Location
UKM22 Clackmannanshire and Fife

Local Authority
Fife
Electoral Ward
Glenrothes West and Kinglassie
Westminster Constituency
Glenrothes and Mid Fife

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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