Award

Prisoner Telephony System -Maintenance

SCOTTISH PRISON SERVICE

This public procurement record has 2 releases in its history.

Award

13 Apr 2017 at 00:00

OJEU - F3 - Contract Award Notice
Award

08 Mar 2017 at 00:00

OJEU - F15 - Voluntary Ex Ante Transparency Notice
Summary of the contracting process

The Scottish Prison Service has completed a tender for the maintenance of the prisoner telephony system titled "Prisoner Telephony System - Maintenance", which will be in effect for a minimum of three years, with options to extend for an additional one or two years. The procurement process was conducted as a limited procedure without prior publication, necessitated by the proprietary nature of the software used. The contract covers 13 publicly managed prisons in Scotland, with an annual maintenance value of approximately £367,000. The award was made on 6 March 2017, and the procurement stage is classified as complete.

This contract offers substantial opportunities for businesses with specialised expertise in telecommunications maintenance, particularly those familiar with proprietary systems. Businesses that focus on prison or correctional facility-related services, or those with the capacity to provide secure service personnel capable of passing security clearances, will find this tender especially relevant. The ongoing need for system resilience and high availability indicates that there may be additional service opportunities in the future as the Scottish Prison Service evaluates technological solutions for prisoner communication.

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Notice Information

Notice Title

Prisoner Telephony System -Maintenance

Notice Description

Contract Award Notice. Maintenance of the prisoner telephone system (an analogue / digital hybrid) within the publically prisons managed by the Scottish Prison Service for a minimum period 3 years with options for a year 4 or 5.

Lot Information

Lot 1

The SPS has undertaken a direct award to Redwood Technologies to continue the support and maintenance of the as installed prisoner telephony system within 13 Scottish prison for a minimum of 3 years with an option to extend up to 5 years in total. The annual value of the maintenance services is circa 367,000GBP per annum (average).

Procurement Information

The installed prisoner PIN telephony system contains hardware and uses operating system software that was developed by, and is proprietary to, Redwood Technologies. Technical reasons, and exclusive rights (IPR) in the software therefore preclude effective competition for the maintenance services. The software is integral to operation of the systems and affects a number of SPS activities including call monitoring, tariff management, and call charge reconciliation back to individual prisoners. Redwood also hold stocks of key spare parts, pin-phone telephone instruments and components to support in-service maintenance. The age of the system (7 years) means that such items are not generally and readily available in the market. There are no organisations licenced or authorized by Redwood (or known to be in the market) to support and maintain its systems. The supplier provides 24/7 call-out and planned preventative maintenance support for the prisoner telephony systems within SPS prisons across Scotland. The maintenance staff require to undergo specific security checks to enable them to work in prisons. There is a legal requirement (Prison Rules) which requires that the SPS provide prisoners with access to a telephone system; system resilience and availability is therefore paramount as part of good order in prisons.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000483714
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR280195
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

CPV Codes

50334130 - Repair and maintenance services of telephone switching apparatus

50334140 - Repair and maintenance services of telephone sets

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
13 Apr 20178 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
6 Mar 20178 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SCOTTISH PRISON SERVICE
Contact Name
David Wares
Contact Email
david.wares@sps.pnn.gov.uk
Contact Phone
+44 1313303790

Buyer Location

Locality
EDINBURGH
Postcode
EH12 9HW
Post Town
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland
Local Authority
City of Edinburgh
Electoral Ward
Drum Brae/Gyle
Westminster Constituency
Edinburgh West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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