Scottish Care Experience Survey Programme

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        "title": "Scottish Care Experience Survey Programme",
        "description": "NHS National Services Scotland on behalf of The Scottish Care Experience Survey Programme wishes to put in place a Multi-supplier National Framework Agreement for the Scottish Care Experience Surveys, which will supply survey fieldwork suppliers \"Framework Providers\" to Health Service Providers and Public Sector Health organisations (e.g. National Services Scotland, Scottish Government,Healthcare Improvement Scotland) (referred to as \"Participating Authorities\"). Framework Providers will undertake patient surveys as part of the national patient survey programme or as part of bespoke local survey activities identified at Health Service Provider level to enhance their knowledge and understanding of patient experience.",
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                "title": "Scottish Care Experience Survey Programme",
                "description": "NHS National Services Scotland on behalf of The Scottish Care Experience Survey Programme wishes to put in place a Multi-supplier National Framework Agreement for the Scottish Care Experience Surveys, which will supply survey fieldwork suppliers \"Framework Providers\" to Health Service Providers and Public Sector Health organisations (e.g. National Services Scotland, Scottish Government,Healthcare Improvement Scotland) (referred to as \"Participating Authorities\"). Framework Providers will undertake patient surveys as part of the national patient survey programme or as part of bespoke local survey activities identified at Health Service Provider level to enhance their knowledge and understanding of patient experience.",
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                "title": "National Care Experience Surveys",
                "description": "National care experience surveys which are carried out across Scotland and have been designed by the Scottish Government. Framework Providers will either be commissioned by each NHS Board, by Scottish Government or their partners to undertake the fieldwork for these surveys. The data from these surveys may be analysed centrally by Scottish Government and Information Services Division, or in some cases the successful Framework ProviderS. The sample sizes of these surveys may range from 5,000 (e.g. Maternity Survey) to around 800,000 (e.g. Health and Care Experience survey).",
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                    "description": "ESPD Q.4B.1.1 Bidders will be required to have a minimum 'general' yearly turnover of 100 000 GBP for the last 2 years: Please provide annual accounts for the relevant 2 years. ESPD Q.4B.5.1 Please provide evidence of insurance levels listed below.",
                    "minimum": "ESPD Q.4B.1.1 Suppliers must demonstrate the following financial capacity over the last two years: Turnover of 100 000 GBP per annum over last 2 financial years. Q.4B.5.1. It is a requirement of this contract that bidders hold, or can commit to obtain prior to the commence of any subsequently awarded contract, the types and levels of insurance indicated below: Public Liability Insurance: 5 000 000 GBP Professional Indemnity Insurance: 2 000 000 GBP"
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                    "description": "4C.1.2 Please provide details of three relevant examples of services carried out during the last three years as specified in the Contract Notice. Weighing 60 % as per scoring model below. 4.C.2 Bidders will be required to confirm details of the technicians or technical bodies such as ISO or equivalent who they can call upon, especially those responsible for quality control. Weighting 10 % as per scoring model below. 4.C.6 Professional qualifications held by The service provider or the contractor itself such as the following: ISO27001 or equivalent. Other professional qualifications relevant to the services outlined in the Contract Notice. Weighing 20 % as per scoring model below. 4C.8.1 Bidders will be required to confirm their average annual manpower for the last three years. Weighing 10% as per scoring model below. Score Meaning 0 Unacceptable as determined by: no response or no information provided in response to the question where there is a requirement to provide a response or information; and/or a response which demonstrates a significant misunderstanding of the question; and/or a response which demonstrates no relevant experience in termsof scale, complexity, scope and match to proposed service characteristics; and/or a response which does not demonstrate capacity and capability (in terms of resources and appropriately qualified and experienced personnel). 1 Weak as determined by: a response which provides minimum information in response to the question; and/or a response which demonstrates minimum relevant experience in terms of scale, complexity, scope and match to proposed service characteristics; and/or a response which fails to satisfactorily answer the question; and/or a response which demonstrates limited capacity and capability (in terms of resources and appropriately qualified and experienced personnel) to deliver requirement. 3 Fair as determined by: a response which provides the majority but not all of the information requested; and/or reasonable evidence of relevant experience in terms of scale, complexity, scope and match to proposed service characteristics indicated in the response; and/or a response which demonstrates reasonable capacity and capability (in terms of resources and appropriately qualified and experience personnel). 5 Good as determined by: a response which meets all aspects of the question and provides all information requested; and/or a response which is comprehensive, unambiguous and demonstrates adequate and complete evidence of experience in terms of scale, complexity, scope and match to proposed service characteristics and adequate capacity and capability. Scoring Table Criteria Weighting % Score Total Score available 4.B Financial Standing (0, 1, 3, 5) Yes/No. 4C.1.2 References 60 300. 4.C.2 Quality Control / ISO 10 50. 4.C.6 Qualifications 20 100. 4.C.8.1 Staff numbers 10 50. 4.C.10 Sub-contract Not scored."
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