Award

CivTech 2.0 - Challenge 4 - Outpatient Appointment Booking System

THE SCOTTISH GOVERNMENT (ON BEHALF OF THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND))

This public procurement record has 2 releases in its history.

Summary of the contracting process

The Scottish Government, acting on behalf of the Common Services Agency (NHS National Services Scotland), has initiated a public procurement process titled "CivTech 2.0 - Challenge 4 - Outpatient Appointment Booking System." This project, which falls under the health industry category, is located in Edinburgh, UK. The tender was announced on 26th April 2018 and relates to an open procurement method aiming to enhance appointment management within NHS Scotland. The total value of the contract is £100,000, with significant deadlines including a bid submission period that has since been completed.

This procurement opportunity particularly benefits firms capable of delivering innovative technological solutions, focusing on streamlining outpatient appointment systems. Small and medium enterprises (SMEs) with expertise in healthcare technology, software development, or systems integration would be well-suited to compete for this contract. The challenge aims to improve patient experience and reduce unnecessary appointments, offering potential growth for businesses that can present cutting-edge solutions to meet these pressing needs.

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Notice Title

CivTech 2.0 - Challenge 4 - Outpatient Appointment Booking System

Notice Description

CivTech(r) 2.0 is a programme backed by the Scottish Government that will bring together private sector businesses, public organisations and citizens to develop more efficient and effective products and services, which will translate to new, better, faster and easier experiences for everyone. Innovation is key. By setting challenges - problems public sector organisations have identified - but not solutions, CivTech will be looking for truly great, innovative solutions.

Lot Information

Lot 1

CivTech(r) 2.0 is a programme backed by the Scottish Government that will bring together private sector businesses, public organisations and citizens to develop more efficient and effective products and services, which will translate to new, better, faster and easier experiences for everyone. Innovation is key. By setting challenges - problems public sector organisations have identified - but not solutions, CivTech will be looking for truly great, innovative solutions. NHS Scotland manages over 4.5 million outpatient appointments a year, of which 3 million are routine follow-ups. Clinicians traditionally book these follow-ups at regular intervals such as every six months, or annually. But in reality some of these are simply not needed as a new appointment is only necessary if the condition of the patient changes, which in the case of a successfully completed treatment will often not happen. While these appointments act as safeguards for the clinician, they do not benefit the patient, cost the NHS money that could be better spent elsewhere, and places unnecessary time demands time on both the clinician and the patient. The situation gets worse because while outpatients who see no need for the follow-up will usually try to cancel the appointment, the only way to do this is by calling which itself can be extremely inconvenient. There are others who - possibly because the repeat appointment is set so far in advance - simply forget to about the appointment. For these reasons, NHS Scotland is facing a growing rate of Did Not Attends [DNAs], and these, together with follow-up enquiries as to why people did not attend, put yet further strains on the NHS's resources. So the Challenge is this - Can we create a smarter booking system for outpatient appointments in NHS Scotland, so patients are given the flexibility to manage and book the appointments that they need and unnecessary appointments are avoided. Please visit www.civtech.atlassian.net for more information on how to be involved in CivTech(r) 2.0. IMPORTANT: It is vital that applicants review the full information about each challenge available on the CivTech wiki page (https://civtech.atlassian.net/wiki/pages/viewpage.action?pageId=45847042) before completing the application. Below each challenge summary is a link to the full challenge, a video, relevant dates and further information about the challenge sponsor.

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000495166
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR317674
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
£100,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£100,000 £100K-£500K

Notice Dates

Publication Date
26 Apr 20187 years ago
Submission Deadline
1 Jun 2017Expired
Future Notice Date
Not specified
Award Date
29 Mar 20187 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
THE SCOTTISH GOVERNMENT (ON BEHALF OF THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND))
Additional Buyers

THE SCOTTISH GOVERNMENT

Contact Name
Carrie MacPherson
Contact Email
carrie.macpherson@gov.scot
Contact Phone
+44 1312447216

Buyer Location

Locality
EDINBURGH
Postcode
EH6 6QQ
Post Town
Edinburgh
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland

Local Authority
City of Edinburgh
Electoral Ward
Leith
Westminster Constituency
Edinburgh North and Leith

Supplier Information

Number of Suppliers
1
Supplier Name

LUMERA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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