Award

CivTech 2.0 - Challenge 7 - Understanding Data

THE SCOTTISH GOVERNMENT (ON BEHALF OF STIRLING COUNCIL)

This public procurement record has 2 releases in its history.

Summary of the contracting process

The Scottish Government, acting on behalf of Stirling Council, is overseeing a public procurement process titled "CivTech 2.0 - Challenge 7 - Understanding Data". This initiative is categorised under general public services and has its base in Edinburgh, UK. The procurement method employed is the open procedure, with the tender period having concluded on 1st June 2017. This phase sought innovative solutions to enhance data understanding and service delivery to customers, with a contract value of £100,000 signed on 29th March 2018.

This tender presents significant opportunities for businesses, especially those specialising in data analytics, customer relationship management, or innovation in public services. Small to medium-sized enterprises (SMEs) would be particularly well-suited to participate, as indicated by the inclusion of multiple SME bids during the tender process. Companies with a strong focus on developing customer-centric solutions, as well as those capable of addressing public sector challenges through innovative technological means, stand to benefit by engaging in similar public contracts in the future.

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Notice Title

CivTech 2.0 - Challenge 7 - Understanding Data

Notice Description

CivTech(r) 2.0 is a programme backed by the Scottish Government that will bring together private sector businesses, public organisations and citizens to develop more efficient and effective products and services, which will translate to new, better, faster and easier experiences for everyone. Innovation is key. By setting challenges - problems public sector organisations have identified - but not solutions, CivTech will be looking for truly great, innovative solutions.

Lot Information

Lot 1

CivTech(r) 2.0 is a programme backed by the Scottish Government that will bring together private sector businesses, public organisations and citizens to develop more efficient and effective products and services, which will translate to new, better, faster and easier experiences for everyone. Innovation is key. By setting challenges - problems public sector organisations have identified - but not solutions, CivTech will be looking for truly great, innovative solutions. The current challenge facing Stirling Council is that we have a limited understanding of what our customers require from us, and how well we respond to those needs and demands. While predominantly these customers constitute the people who live in our area, they also include people who visit us, and the people who work with us. Whoever they are, our customers make contact to a wide range of council staff, through various channels, and at all times of day and night. And the reasons they contact us will be for a wide range of reasons. Crucially, the way we record and store the contact including what it concerns and action taken also varies. So the Challenge is - How can we better understand our data to improve all aspects of our services? We're looking for a solution to help us collect customer contacts [everything about, and resulting from them] from the different channels used, in an easy and user friendly manner. We'd like a solution to give us a better understanding of the reasons why our customers contact us; to gather, distil and make visible data that helps us to design our services, processes and procedures better; and to identify trends so we can pro-actively take action. We intend to gradually increase the online services we provide, and ideally a solution would take this into account so that the solution is as far as possible future-proofed. Please visit www.civtech.atlassian.net for more information on how to be involved in CivTech(r) 2.0. IMPORTANT: It is vital that applicants review the full information about each challenge available on the CivTech wiki page (https://civtech.atlassian.net/wiki/pages/viewpage.action?pageId=45847042) before completing the application. Below each challenge summary is a link to the full challenge, a video, relevant dates and further information about the challenge sponsor.. Technical Evaluation The assessment of applications will be averaged at 50-50 between Challenge Sponsors and the CivTech team, regardless of how many assessors there are for each side. For example, a Challenge Sponsor has 5 assessors and the CivTech team have two, their 5 scores will count for 50% and the CivTech team's two scores will count for the other 50%.

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000495228
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR317664
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
£100,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£100,000 £100K-£500K

Notice Dates

Publication Date
26 Apr 20187 years ago
Submission Deadline
1 Jun 2017Expired
Future Notice Date
Not specified
Award Date
29 Mar 20187 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
THE SCOTTISH GOVERNMENT (ON BEHALF OF STIRLING COUNCIL)
Additional Buyers

THE SCOTTISH GOVERNMENT

Contact Name
Carrie MacPherson
Contact Email
carrie.macpherson@gov.scot
Contact Phone
+44 1312447216

Buyer Location

Locality
EDINBURGH
Postcode
EH6 6QQ
Post Town
Edinburgh
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland

Local Authority
City of Edinburgh
Electoral Ward
Leith
Westminster Constituency
Edinburgh North and Leith

Supplier Information

Number of Suppliers
2
Supplier Names

DOGFI.SH MOBILE

WITTIN

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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