Rolling Audience Research Tender (National Galleries of Scotland)

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        "title": "Rolling Audience Research Tender (National Galleries of Scotland)",
        "description": "The National Galleries of Scotland has three Galleries across four main sites - The Scottish National Gallery, The Scottish National Portrait Gallery and the Scottish National Gallery of Modern Art (Modern One and Modern Two) with, in total, over 2.4m physical visits per year with many more online visits and interactions on social media. The National Galleries of Scotland is seeking to appoint a Rolling Audience Research agency to conduct quantitative research of its visitors (and possibly also of its non-visitors). The contract is for a three year period and is expected to be between 140,000GBP-170,000GBP in total for the three year period.",
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                "description": "The National Galleries of Scotland has three Galleries across four main sites - The Scottish National Gallery, The Scottish National Portrait Gallery and the Scottish National Gallery of Modern Art (Modern One and Modern Two) with, in total, over 2.4m physical visits per year with many more online visits and interactions on social media. The National Galleries of Scotland is seeking to appoint a Rolling Audience Research agency to conduct quantitative research of its visitors (and possibly also of its non-visitors). The contract is for a three year period and is expected to be between 140,000GBP-170,000GBP in total for the three year period.",
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                "title": "Rolling Audience Research Tender (National Galleries of Scotland)",
                "description": "The National Galleries of Scotland has three Galleries across four main sites - The Scottish National Gallery, The Scottish National Portrait Gallery and the Scottish National Gallery of Modern Art (Modern One and Modern Two) with, in total, over 2.4m physical visits per year with many more online visits and interactions on social media. The National Galleries of Scotland is seeking to appoint a Rolling Audience Research agency to conduct quantitative research of its visitors (and possibly also of its non-visitors). The contract is for a three year period and is expected to be between 140,000GBP-170,000GBP in total for the three year period.",
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                "description": "INTRODUCTION The National Galleries of Scotland proudly displays collection artworks and exhibitions in three locations in Edinburgh - the Scottish National Gallery (SNG), the Scottish National Gallery of Modern Art (SNGMA), and the Scottish National Portrait Gallery (SNPG). Brief: SERVICE REQUIRED The National Galleries of Scotland (NGS) currently has a rolling Audience Research provider. This contract will expire on 31 March 2018. NGS therefore invites Tenders (PCS Document ID: 506379) from providers for a three year Audience Research contract that will run from 1 April 2018 to 31 March 2021, to conduct audience research of its visitors (and ideally non-visitors). The contract is expected to be between 140,000GBP and 170,000GBP in total for the three year period. NGS has gone from 1.28m visitors in 2010 to over 2.4m in 2017 - a remarkable growth of over 1m visitors in under ten years. NGS has a visitor counting system in place to record visitor numbers but requires an Audience Research provider to bring insight and analysis about these visitors to provide visitor (and non-visitor) feedback and needs, support organisational KPIs, special projects and inform organisation-wide strategy. NGS may have additional qualitative or quantitative audience research needs but these are as yet undefined and will not be in the scope for this Tender. If and when additional audience research needs are identified there would not be an automatic award. Current methodology utilises face to face visitor exit surveys interviews at Gallery sites but NGS seeks to understand a provider's recommendations on how best to do this via on and offline channels as well as their recommended methodologies and whether and how to capture non-visitors. We are seeking to appoint a provider that will have a clear understanding of NGS and its needs and provide a clear and robust methodology, meet all data capture requirements and provide thorough and clear analysis and insight.. Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 57 of the Public Contracts (Scotland) Regulations 2015. All shortlisted bidders will be invited to interview. It is currently anticipated that interviews will take place in Edinburgh on Monday 11 December 2017, although this date may be subject to change.",
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                    "description": "Envisaged maximum number of candidates: 6 Objective criteria for choosing the limited number of candidates: This Procurement will be conducted through the use of the Restricted Procedure. The process we will apply will be: - Statements including the specific requirements can be found within Section III.1.1, III.1.2 and III.1.3 of the Contract Notice. -Bidder's must pass the minimum standards sections of the ESPD (Scotland). Part III. and Section B of Part IV will be scored on a pass/fail basis, and Section C of Part IV of the ESPD (Scotland) will be scored in the following way: 0 - Unacceptable. Nil or inadequate response. Fails to demonstrate previous experience/capacity/capability relevant to this criterion. 1 - Poor. Response is partially relevant but generally poor. The response shows some elements of relevance to the criterion but contains insufficient/limited detail or explanation to demonstrate previous relevant experience/ capacity/capability. 2 - Acceptable. Response is relevant and acceptable. The response demonstrates broad previous experience, knowledge and skills/capacity/capability but may lack in some aspects of similarity e.g. previous experience, knowledge or skills may not be of a similar nature. 3 - Good. Response is relevant and good. The response is sufficiently detailed to demonstrate a good amount of experience, knowledge or skills/capacity/capability relevant to providing similar services to similar clients. 4 - Excellent. Response is completely relevant and excellent overall. The response is comprehensive, unambiguous and demonstrates thorough experience, knowledge or skills/capacity/capability relevant to providing similar services to similar clients. The responses to questions of Section III.1.3 of the Contract Notice will be weighted the following way: Question 4C.1.2: 100%"
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                    "type": "technical",
                    "description": "Professional capability: 4C.1.2 Extensive experience of high level Audience Research. Bidders are asked to detail their experience in the following three areas and provide a specific Case Study for each area, detailing the work carried out, methodologies, reporting style, insights, recommendations and outcomes as a result of their audience research. 1. Audience Research experience in the Arts and Culture sector. Live (current) clients should additionally be listed. (50%) 2. Audience Research experience with UK-wide and/or International audiences (40%) 3. Innovation and new methodologies in Audience Research (10%) In the event of close scoring we may wish to apply a minimum threshold score of 2 for Questions 1 and 2."
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    "description": "It is envisaged that the maximum numbers of suppliers who will be shortlisted and invited to tender is 6. In the event that suppliers overall scores are tied, NGS reserves the right to invite more than the stated numbers to participate in the tender. The Award Criteria questions and weightings will be published in the ITT. Shortlisted bidders will be invited to interview. It is currently anticipated that interviews will be held in Edinburgh on Monday 11 December 2017, although this date may be subject to change. Award criteria scoring will be the following: 0 Unacceptable: Nil or inadequate response. Fails to demonstrate an ability to meet the requirement. 1 Poor: Response is partially relevant and poor. The response addresses some elements of the requirement but contains insufficient/limited detail or explanation to demonstrate how the requirement will be fulfilled. 2 Acceptable: Response is relevant and acceptable. The response addresses a broad understanding of the requirement but may lack details on how the requirement will be fulfilled in certain areas. 3 Good: Response is relevant and good. The response is sufficiently detailed to demonstrate a good understanding and provides details on how the requirements will be fulfilled. 4 Excellent: Response is completely relevant and excellent overall. The response is comprehensive, unambiguous and demonstrates a thorough understanding of the requirement and provides details of how the requirement will be met in full. (SC Ref:528096)",
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