Planning

Quality Barometer

HISTORIC ENVIRONMENT SCOTLAND

This public procurement record has 1 release in its history.

Planning

08 Sep 2017 at 00:00

OJEU - F1 - Prior Information Notice
Summary of the contracting process

The procurement process is being conducted by Historic Environment Scotland, focusing on the development of a "Quality Barometer" to consolidate and analyse feedback from various sources such as social media and visitor comments. This tender falls under the services industry category and is classified as a planned procurement. The anticipated value of this contract is £96,000 GBP, with an initial contract duration of 24 months and an option to extend for an additional 24 months. Key dates include a future notice anticipated on 25th October 2017, marking a significant deadline for interested parties.

This tender presents a valuable opportunity for businesses specialising in data integration, analytics, and software development, particularly those with experience in creating feedback management tools or performance measurement products. Companies that are adept at electronic submissions and possess a strong understanding of user sentiment analysis will likely find themselves well-positioned to compete successfully for this contract. Engaging with Historic Environment Scotland’s innovative project could also enhance a business's portfolio in the cultural and heritage sectors.

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Notice Information

Notice Title

Quality Barometer

Notice Description

HES has a requirement to develop a Quality Barometer. A product which will bring the wide range of feedback the organisation receives together in one place. These feedback sources currently include, but are not limited to: Facebook; Twitter; TripAdvisor; written and verbal compliments and complaints; internal Mystery Visit programme; VisitScotland Quality Assurance programme.

Lot Information

Lot 1

HES has a requirement to develop a Quality Barometer. A product which will bring the wide range of feedback the organisation receives together in one place. These feedback sources currently include, but are not limited to: Facebook; Twitter; TripAdvisor; written and verbal compliments and complaints; internal Mystery Visit programme; VisitScotland Quality Assurance programme. The Quality Barometer will provide HES with a live online dashboard which integrates content from all sources, allowing them to be accessed instantly in one place for each individual site. The barometer will analyse sentiment, allocate scores, translate feedback and enable responses. During the development of this product HES will work with the supplier to determine how feedback is weighted. Either one score or a range of scores will indicate the performance of that site, and it is anticipated that this score will be used to form a Service KPI for our sites going forward.. Once the product is developed and tested, and HES are satisfied with how the product operates as an insights tool, there may be the potential to progress to a second phase, which would focus on review collection, and further development of the barometer as a marketing tool.

Renewal: There will be an option to extend for up to a further 24 months following the initial 24 month contract period.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000511155
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP295012
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
OJEU - F1 - Prior Information Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79310000 - Market research services

79311000 - Survey services

Notice Value(s)

Tender Value
£96,000 Under £100K
Lots Value
£96,000 Under £100K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
8 Sep 20178 years ago
Submission Deadline
8 Jan 2018Expired
Future Notice Date
25 Oct 2017Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HISTORIC ENVIRONMENT SCOTLAND
Contact Name
Not specified
Contact Email
procurement@hes.scot
Contact Phone
+44 1316688866

Buyer Location

Locality
EDINBURGH
Postcode
EH9 1SH
Post Town
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland
Local Authority
City of Edinburgh
Electoral Ward
Southside/Newington
Westminster Constituency
Edinburgh South

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP295012
    Quality Barometer - HES has a requirement to develop a Quality Barometer. A product which will bring the wide range of feedback the organisation receives together in one place. These feedback sources currently include, but are not limited to: Facebook; Twitter; TripAdvisor; written and verbal compliments and complaints; internal Mystery Visit programme; VisitScotland Quality Assurance programme.

Open Contracting Data Standard (OCDS)

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