Tender

Delivery options for the Citizens Advice Consumer Service in Scotland

CITIZENS ADVICE SCOTLAND (CAS)

This public procurement record has 1 release in its history.

Tender

09 Nov 2017 at 00:00

PCS Notice - Website Contract Notice
Summary of the contracting process

The procurement process is initiated by Citizens Advice Scotland (CAS) for the contract titled "Delivery options for the Citizens Advice Consumer Service in Scotland". This tender falls under the services category and is focused on the delivery options across Central Scotland. The procurement is at the Tender stage and submissions are accepted until 4th December 2017, with the bid opening scheduled for 5th December 2017 in Edinburgh. The method for this procurement is open, allowing all interested parties to participate.

This tender presents significant growth opportunities for businesses, particularly those specialising in service delivery and consultancy within the public sector. Companies with experience in customer service management, strategic reviews, and flexible service models are encouraged to compete. The emphasis on high-quality, scalable solutions makes this an attractive avenue for businesses looking to partner with public entities and expand their service offerings in Scotland.

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Notice Information

Notice Title

Delivery options for the Citizens Advice Consumer Service in Scotland

Notice Description

Delivery options for the Citizens Advice Consumer Service in Scotland

Lot Information

Lot 1

The current CAS delivery model has operated since 2012. We are keen to build on the experiences gained through this operation by undertaking a review of the current service and considering options for future delivery and development, aligned to both UK and Scottish Government requirements. Citizens Advice England and Wales recently completed their transition from a sole supplier to a multi-site delivery, across 7 Local Citizens Advice (LCA) offices. Their LCA's were identified through a competitive grant application process. This review aims to provide an options appraisal for the delivery of a scalable high quality flexible service at a competitive cost, allowing for the possible integration of other or future digital contact services.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000515211
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV300626
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
PCS Notice - Website Contract Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342300 - Customer services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
9 Nov 20178 years ago
Submission Deadline
4 Dec 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CITIZENS ADVICE SCOTLAND (CAS)
Contact Name
Not specified
Contact Email
cacstenderenquiries@cas.org.uk
Contact Phone
+44 1315501158

Buyer Location

Locality
EDINBURGH
Postcode
EH7 4GB
Post Town
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM75 City of Edinburgh
Local Authority
City of Edinburgh
Electoral Ward
Leith Walk
Westminster Constituency
Edinburgh North and Leith

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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