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Patient/Carer Online Feedback Service'

The Common Services Agency (more commonly known as NHS National Services Scotland) ("the Authority")

This public procurement record has 2 releases in its history.

Award

16 Mar 2018 at 00:00

OJEU - F3 - Contract Award Notice
Tender

16 Oct 2017 at 01:00

OJEU - F2 - Contract Notice
Summary of the contracting process

The procurement process for the Patient/Carer Online Feedback Service is initiated by NHS National Services Scotland (the Authority), located in Edinburgh, Scotland. This project is currently in the contract award stage, having been officially signed on 1st March 2018. The contract, valued at £400,000, aims to provide an online feedback solution for NHS Boards across Scotland, requiring minimal development from the selected supplier. The procurement method is classified as an open procedure, with the bidding period having concluded on 20th November 2017.

This tender presents significant opportunities for businesses specialising in information technology and healthcare services. Companies with capabilities in developing and maintaining online feedback systems, as well as providing training and support for staff implementation, would be well-positioned to compete for future contracts in this space. As NHS organisations continuously seek innovative solutions to enhance patient engagement, businesses that demonstrate a solid track record in similar projects and possess requisite insurance coverages may find advantageous avenues for sustained growth in public health contracting.

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Notice Information

Notice Title

Patient/Carer Online Feedback Service'

Notice Description

NHS National Services Scotland wishes to procure a Patient/Carer Online Feedback Service under a single supplier Contract on behalf of all NHS Boards in Scotland. This Contract can be used by any Board at that Board's choice. We are looking for an off the shelf solution that will require a minimum of development from a company which has experience in deploying, interfacing and maintaining such systems.

Lot Information

Lot 1

NHS National Services Scotland wishes to procure a Patient/Carer Online Feedback Service under a Single Supplier Contract on behalf of all NHS Boards in Scotland. This Contract can be used by any Board at that Board's choice. We are looking for an off the shelf solution that will require a minimum of development from a company which has experience in deploying, interfacing and maintaining such systems. The service provider should also be able to provide an effective moderation service, training and support for staff to implement the system across NHS Scotland, and regular reporting to NHS Boards and the Scottish Government.. Although anonymous, the site should record where the person is based and the service they feedback about. The feedback will then be sent by the Service Provider to the appropriate healthcare service manager or clinician for a response or responses, which will be published online alongside the original post.

Renewal: A further 2 one year renewals will be possible

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000515585
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR313786
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

72413000 - World wide web (www) site design services

Notice Value(s)

Tender Value
£400,000 £100K-£500K
Lots Value
£400,000 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
16 Mar 20188 years ago
Submission Deadline
20 Nov 2017Expired
Future Notice Date
Not specified
Award Date
1 Mar 20188 years ago
Contract Period
1 Apr 2018 - 31 Mar 2020 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Common Services Agency (more commonly known as NHS National Services Scotland) ("the Authority")
Additional Buyers

The Common Services Agency (more commonly known as NHS National Services Scotland) ("NSS")

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EDINBURGH
Postcode
EH12 9EB
Postcode Area
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland
Local Authority
City of Edinburgh
Electoral Ward
Drum Brae/Gyle
Westminster Constituency
Edinburgh South West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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