Notice Information
Notice Title
Patient/Carer Online Feedback Service'
Notice Description
NHS National Services Scotland wishes to procure a Patient/Carer Online Feedback Service under a single supplier Contract on behalf of all NHS Boards in Scotland. This Contract can be used by any Board at that Board's choice. We are looking for an off the shelf solution that will require a minimum of development from a company which has experience in deploying, interfacing and maintaining such systems.
Lot Information
Lot 1
NHS National Services Scotland wishes to procure a Patient/Carer Online Feedback Service under a Single Supplier Contract on behalf of all NHS Boards in Scotland. This Contract can be used by any Board at that Board's choice. We are looking for an off the shelf solution that will require a minimum of development from a company which has experience in deploying, interfacing and maintaining such systems. The service provider should also be able to provide an effective moderation service, training and support for staff to implement the system across NHS Scotland, and regular reporting to NHS Boards and the Scottish Government.. Although anonymous, the site should record where the person is based and the service they feedback about. The feedback will then be sent by the Service Provider to the appropriate healthcare service manager or clinician for a response or responses, which will be published online alongside the original post.
Renewal: A further 2 one year renewals will be possible
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-r6ebe6-0000515585
- Publication Source
- Public Contracts Scotland
- Latest Notice
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR313786
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- OJEU - F3 - Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72000000 - IT services: consulting, software development, Internet and support
72413000 - World wide web (www) site design services
Notice Value(s)
- Tender Value
- £400,000 £100K-£500K
- Lots Value
- £400,000 £100K-£500K
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 16 Mar 20187 years ago
- Submission Deadline
- 20 Nov 2017Expired
- Future Notice Date
- Not specified
- Award Date
- 1 Mar 20187 years ago
- Contract Period
- 1 Apr 2018 - 31 Mar 2020 2-3 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Not Specified
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("THE AUTHORITY")
- Additional Buyers
THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS")
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- EDINBURGH
- Postcode
- EH12 9EB
- Post Town
- Edinburgh
- Country
- Scotland
-
- Major Region (ITL 1)
- TLM Scotland
- Basic Region (ITL 2)
- TLM1 East Central Scotland
- Small Region (ITL 3)
- TLM13 City of Edinburgh
- Delivery Location
- TLM Scotland
-
- Local Authority
- City of Edinburgh
- Electoral Ward
- Drum Brae/Gyle
- Westminster Constituency
- Edinburgh South West
Further Information
Notice Documents
-
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT298616&idx=4
25th October 2017 - Use this spreadsheet to submit your price -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT298616&idx=1
18th October 2017 - Invitation To Tender -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=OCT298616&idx=2
18th October 2017 - Terms & Conditions -
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT298616
Patient/Carer Online Feedback Service' - NHS National Services Scotland wishes to procure a Patient/Carer Online Feedback Service under a single supplier Contract on behalf of all NHS Boards in Scotland. This Contract can be used by any Board at that Board's choice. We are looking for an off the shelf solution that will require a minimum of development from a company which has experience in deploying, interfacing and maintaining such systems. -
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR313786
Patient/Carer Online Feedback Service' - NHS National Services Scotland wishes to procure a Patient/Carer Online Feedback Service under a single supplier Contract on behalf of all NHS Boards in Scotland. This Contract can be used by any Board at that Board's choice. We are looking for an off the shelf solution that will require a minimum of development from a company which has experience in deploying, interfacing and maintaining such systems.
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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