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Provision of a Telecare Call Monitoring and Alarm Receiving Centre

North Ayrshire Council

This public procurement record has 1 release in its history.

Planning

08 Nov 2017 at 00:00

OJEU - F1 - Prior Information Notice
Summary of the contracting process

North Ayrshire Council is in the planning stage for the procurement of a Telecare Call Monitoring and Alarm Receiving Centre. This service is essential for maintaining a call handling system that is compatible with alarm equipment and Telecare peripherals in the North Ayrshire Council area, including the islands of Arran and Cumbrae. The procurement process began on 8th November 2017, with a future notice scheduled for 4th December 2017. The expected service period will last from 1st September 2018 to 31st August 2019, catering to approximately 4,200 service users who require 24/7 support, which includes public and bank holidays.

This opportunity presents significant growth potential for businesses specialising in Telecare services or related technologies. Providers capable of delivering high-quality, responsive call handling systems are particularly well-suited, given the anticipated increase in demand for Telecare services. The successful provider will not only contribute to key health and social care initiatives but also align with the Scottish Government’s objectives to promote independence for older individuals and those with care needs. Companies should consider this tender as a strategic avenue to enhance their market presence in the health and social care sectors.

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Notice Information

Notice Title

Provision of a Telecare Call Monitoring and Alarm Receiving Centre

Notice Description

The Council requires a Provider who shall operate and maintain a call handling system which is fully compatible with alarm equipment and Telecare Peripherals installed or provided by the Council for the benefit of Service Users. The service is required 24 hours per day, 365 days per year including bank and public holidays for the benefit of adults and older people assessed by the Council as requiring this service who live within the North Ayrshire Council area which includes the islands of Arran and Cumbrae.

Lot Information

Lot 1

The Provider shall operate and maintain a call handling system that is fully compatible with alarm equipment and Telecare Peripherals installed or provided by the Council for the benefit of Service Users. Service Users will include adults and older people assessed by the Council Health and Social Care Partnership as requiring a Service and who live within the North Ayrshire Council area. The Provider shall provide a Service 24 hours per day, 365 days per year including bank and public holidays.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000517909
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV300615
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
OJEU - F1 - Prior Information Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79711000 - Alarm-monitoring services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
8 Nov 20178 years ago
Submission Deadline
Not specified
Future Notice Date
4 Dec 2017Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
North Ayrshire Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
IRVINE
Postcode
KA12 8EE
Postcode Area
Kilmarnock
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM9 Southern Scotland
Small Region (ITL 3)
TLM93 North Ayrshire and East Ayrshire
Delivery Location
TLM93 North Ayrshire and East Ayrshire
Local Authority
North Ayrshire
Electoral Ward
Irvine South
Westminster Constituency
Central Ayrshire

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV300615
    Provision of a Telecare Call Monitoring and Alarm Receiving Centre - The Council requires a Provider who shall operate and maintain a call handling system which is fully compatible with alarm equipment and Telecare Peripherals installed or provided by the Council for the benefit of Service Users. The service is required 24 hours per day, 365 days per year including bank and public holidays for the benefit of adults and older people assessed by the Council as requiring this service who live within the North Ayrshire Council area which includes the islands of Arran and Cumbrae.

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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