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Quality Barometer

Historic Environment Scotland

This public procurement record has 2 releases in its history.

Award

09 Mar 2018 at 00:00

PCS Notice - Website Contract Award Notice
Tender

15 Nov 2017 at 00:00

PCS Notice - Website Contract Notice
Summary of the contracting process

Historic Environment Scotland is currently engaged in a public procurement process for the "Quality Barometer" project, aimed at developing a tool to enhance the visitor experience at their sites. This tender falls under the services category within the built heritage and tourism industry, and the procurement stage is active as of 30 November 2017. The contract value is set at £96,000, with bids due by 30 November 2017. The buyer's contact details include Fiona Fretwell, who can be reached at procurement@hes.scot. The procurement method is an open procedure.

This tender presents significant opportunities for businesses, particularly those specialising in visitor experience technologies, data analysis, and feedback systems. Companies with experience in delivering similar services for heritage or tourism sites, as well as those with capabilities in integrating diverse customer feedback into cohesive solutions, would be well-suited to compete. Given the scale of this contract and the potential for extensions, successful bidders may find prospects for sustained engagement with Historic Environment Scotland, contributing to their growth in the public sector.

How relevant is this notice?

Notice Information

Notice Title

Quality Barometer

Notice Description

HES has a requirement to develop a Quality Barometer to monitor and improve the visitor experience at HES sites. This is a new requirement and is not replacing a current solution. To achieve this a product must be able to bring the wide range of feedback the organisation receives together into one place

Lot Information

Lot 1

HES has a requirement to develop a Quality Barometer to monitor and improve the visitor experience at HES sites. This is a new requirement and is not replacing a current solution. To achieve this a product must be able to bring the wide range of feedback the organisation receives together into one place.

Renewal: Option to extend for up to a further 24 months following initial contract period.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000519154
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR312935
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79310000 - Market research services

Notice Value(s)

Tender Value
£96,000 Under £100K
Lots Value
£96,000 Under £100K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
9 Mar 20188 years ago
Submission Deadline
30 Nov 2017Expired
Future Notice Date
Not specified
Award Date
28 Feb 20188 years ago
Contract Period
Not specified - Not specified
Recurrence
If contract is extended for the full 4 years, then the service will be re-tendered during 2022.

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Historic Environment Scotland
Additional Buyers

Forestry Commission

National Trust for Scotland

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EDINBURGH
Postcode
EH9 1SH
Postcode Area
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland
Local Authority
City of Edinburgh
Electoral Ward
Southside/Newington
Westminster Constituency
Edinburgh South

Supplier Information

Number of Suppliers
1
Supplier Name

eKomi Ltd.

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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