Award

O365 Skype Workstream - Contact Centre Solution for SE EFRS and EIS Helpdesk

THE SKILLS DEVELOPMENT SCOTLAND CO. LIMITED

This public procurement record has 1 release in its history.

Award

26 Jan 2018 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

The procurement process titled "O365 Skype Workstream - Contact Centre Solution for SE EFRS and EIS Helpdesk" has been initiated by The Skills Development Scotland Co. Limited, located in Glasgow, UK. This procurement falls under the services industry category and was conducted via an open procedure. The award has been completed, with the contract dated 30 November 2017, and the total contract value amounts to £177,250. The involved parties include Voicenet Solutions Ltd - trading as 8x8, which was awarded the contract for providing Skype for Business compatible call centre software.

This tender presents significant opportunities for businesses specialising in IT services, particularly those with a focus on cloud solutions and contact centre technologies. Companies that offer integration services with Microsoft Office 365 and have experience in implementing communications software will be particularly well-positioned to compete. Engaging in such tenders allows businesses to expand their client base by aligning with public sector organisations like Skills Development Scotland, Scottish Enterprise, and Highlands and Islands Enterprise.

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Notice Information

Notice Title

O365 Skype Workstream - Contact Centre Solution for SE EFRS and EIS Helpdesk

Notice Description

SDS's Enterprise Information Systems department is currently embarking on a transition from existing legacy solutions to Microsoft Office 365 across the three Partner organisations of SDS, Scottish Enterprise and Highlands and Islands Enterprise. As part of the transition to O365 the three organisations will move to the Skype for Business software. In order to support this transition it was identified that the two call centres within EIS and Scottish Enterprise's EFRS will require call centre software which is compatible with Skype for Business.

Lot Information

Lot 1

Skype for Business compatible Contact Centre Software. The procurement process was conducted via Crown Commercial Services GCloud 9 agreement.. The Crown Commercial Services' GCloud 9 buying process was followed to award this Call Off Contract.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000527837
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN307951
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£177,250 £100K-£500K

Notice Dates

Publication Date
26 Jan 20188 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
30 Nov 20178 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE SKILLS DEVELOPMENT SCOTLAND CO. LIMITED
Contact Name
Not specified
Contact Email
procurement@sds.co.uk
Contact Phone
+44 1412256710

Buyer Location

Locality
GLASGOW
Postcode
G2 1DY
Post Town
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM Scotland
Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow East

Supplier Information

Number of Suppliers
1
Supplier Name

VOICENET SOLUTIONS LTD - T/A 8X8

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN307951
    O365 Skype Workstream - Contact Centre Solution for SE EFRS and EIS Helpdesk - SDS's Enterprise Information Systems department is currently embarking on a transition from existing legacy solutions to Microsoft Office 365 across the three Partner organisations of SDS, Scottish Enterprise and Highlands and Islands Enterprise. As part of the transition to O365 the three organisations will move to the Skype for Business software. In order to support this transition it was identified that the two call centres within EIS and Scottish Enterprise's EFRS will require call centre software which is compatible with Skype for Business.

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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