Notice Information
Notice Title
Unified Communications, Telephone Services and Contact Centre
Notice Description
DGHP seeks to appoint suppliers to replace its current telephone and contact centre with a new UC (including telephony) and contact centre solution.
Lot Information
Lot 1
This project will deliver: - Implementation of SfB as the UC solution across the whole organisation; - Public telephone network (PSTN) breakout from SfB for incoming and outgoing telephone calls including calls to and from the contact centre; - Dialled minutes related to the PSTN calls; - Porting of DGHP's existing landline telephone numbers to the Solution; - Provision of an omnichannel contact centre which as a minimum includes inbound and outbound telephony, email, text messaging (SMS), webchat and social media (minimum of Facebook and Twitter public posts and direct messages); - Ability to integrate the contact centre solution with business applications such as Housing Management System and CRM; and - Voice and screen recording for the contact centre; and - Mobile devices, SIM card rental and calls including porting of DGHP's mobile numbers to the Solution. The Tender Response shall also provide an optional cost for a Workforce Management solution for the contact centre.
Renewal: At DGHP's discretion, extension of one year at the end of year 4 and of one year at the end of year 5.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-r6ebe6-0000529064
- Publication Source
- Public Contracts Scotland
- Latest Notice
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR347539
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- OJEU - F3 - Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Restricted procedure
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
32 - Radio, television, communication, telecommunication and related equipment
48 - Software package and information systems
-
- CPV Codes
32524000 - Telecommunications system
48810000 - Information systems
Notice Value(s)
- Tender Value
- £320,000 £100K-£500K
- Lots Value
- £320,000 £100K-£500K
- Awards Value
- Not specified
- Contracts Value
- £600,000 £500K-£1M
Notice Dates
- Publication Date
- 5 Mar 20197 years ago
- Submission Deadline
- 8 Mar 2018Expired
- Future Notice Date
- Not specified
- Award Date
- 28 Feb 20197 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Not Specified
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- DUMFRIES & GALLOWAY HOUSING PARTNERSHIP LTD.
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- DUMFRIES
- Postcode
- DG1 4ZS
- Post Town
- Dumfries and Galloway
- Country
- Scotland
-
- Major Region (ITL 1)
- TLM Scotland
- Basic Region (ITL 2)
- TLM9 Southern Scotland
- Small Region (ITL 3)
- TLM92 Dumfries and Galloway
- Delivery Location
- TLM92 Dumfries and Galloway
-
- Local Authority
- Dumfries and Galloway
- Electoral Ward
- Nith
- Westminster Constituency
- Dumfries and Galloway
Further Information
Notice Documents
-
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB309151&idx=2
14th February 2018 - DGHP Telephone TSoR -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB309151&idx=4
14th February 2018 - DGHP Telephone TSoR -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB309151&idx=3
7th February 2018 - ESPD Telephony -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB309151&idx=1
7th February 2018 - DGHP Telephone Response -
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB309151
Unified Communications, Telephone Services and Contact Centre - DGHP seeks to appoint suppliers to replace its current telephone and contact centre with a new UC (including telephony) and contact centre solution. -
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR347435
Unified Communications, Telephone Services and Contact Centre - DGHP seeks to appoint suppliers to replace its current telephone and contact centre with a new UC (including telephony) and contact centre solution. -
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR347539
Unified Communications, Telephone Services and Contact Centre - DGHP seeks to appoint suppliers to replace its current telephone and contact centre with a new UC (including telephony) and contact centre solution.
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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