Notice Information
Notice Title
Knowes Housing Association
Notice Description
Knowes Housing Association require a reliable, resilient and performing ICT infrastructure to help support its strategic development over the next two years and to support our day to day business operations.
Lot Information
Lot 1
The following is a summary of the type of services which may be required under the contract: 1.Critical cover of Servers 2.On-going maintenance of ICT systems and identification of potential faults. 3.Regular servicing to preempt any problems, applying patches, attending KHA premises as necessary 4.Provide advice and recommendations on best practice, 5.Upgrade, procurement and configuration of the IT hardware which is usually done by planned system upgrades every 4 - 5 years. 6.Ad-hoc procurement of IT hardware as and when required. 7.Provide all round support services and act as a general systems administrator for creating new users, permissions, email access and general functions, 8.Ensure continuous access to internet and internal and external emails working efficiently 9.Maintain the system integrity against viruses and other attack; advise and assist with the security of our infrastructure 10.Support service agreement for infrastructure, server software, network, online and onsite support for servers, Exchange 365, desktops and software, 11.Fully scoped project delivery plan for Knowes' new hardware - including testing. 12.Daily testing of backup and full assistance once a year with backup recovery and business continuity testing 13.Pro-active monitoring of the servers, firewall, network, patches etc. and providing reports on functionality to Knowes senior management 14.Work with all other KHA ICT service providers 15.Provide support for staff remote access 16.Provide day to day support for all ICT issues from KHA staff 17.Future proofing of our ICT systems to ensure they are fit for purpose 18.Other ad-hoc assistance and support with our ICT systems as agreed with Knowes' management team. NOTE: Due to recent software and hardware upgrades it is no expected that new software or hardware will be required over the two year period of the initial contract and unlikely within the optional years if the contract is extended.. Economic operators may be excluded from this competition if they are in any of the situations referred to in regulations 8 and 9 of the Procurement (Scotland) Regulations 2016.
Options: There is a possibility that adhoc software may be required over the five years maximum period of the contract.
Renewal: Option for a further maximum period of three years or any variation within this period.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-r6ebe6-0000543091
- Publication Source
- Public Contracts Scotland
- Latest Notice
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL325609
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- PCS Notice - Website Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
50 - Repair and maintenance services
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
50312600 - Maintenance and repair of information technology equipment
72222300 - Information technology services
72267100 - Maintenance of information technology software
Notice Value(s)
- Tender Value
- £10,000,000 £10M-£100M
- Lots Value
- £10,000 Under £100K
- Awards Value
- Not specified
- Contracts Value
- £35,242 Under £100K
Notice Dates
- Publication Date
- 18 Jul 20187 years ago
- Submission Deadline
- 1 Jun 2018Expired
- Future Notice Date
- Not specified
- Award Date
- 18 Jun 20187 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- between 2020 and 2023
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Not Specified
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- KNOWES HOUSING ASSOCIATION LTD.
- Contact Name
- Not specified
- Contact Email
- elewty@knowes.org
- Contact Phone
- Not specified
Buyer Location
- Locality
- CLYDEBANK
- Postcode
- G81 5BX
- Post Town
- Glasgow
- Country
- Scotland
-
- Major Region (ITL 1)
- TLM Scotland
- Basic Region (ITL 2)
- TLM3 West Central Scotland
- Small Region (ITL 3)
- TLM31 East Dunbartonshire and West Dunbartonshire
- Delivery Location
- TLM82 Glasgow City
-
- Local Authority
- West Dunbartonshire
- Electoral Ward
- Kilpatrick
- Westminster Constituency
- West Dunbartonshire
Further Information
Notice Documents
-
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY319559&idx=1
30th May 2018 - ITT for ICT Infrastructure and Support Services ESP 4132 -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY319559&idx=3
30th May 2018 - ITT for ICT Infrastructure and Support Services ESP 4132 (R1) -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY319559&idx=2
18th May 2018 - Word Pages for Completion by Bidders -
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY319559
Knowes Housing Association - Knowes Housing Association require a reliable, resilient and performing ICT infrastructure to help support its strategic development over the next two years and to support our day to day business operations. -
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL325609
Knowes Housing Association - Knowes Housing Association require a reliable, resilient and performing ICT infrastructure to help support its strategic development over the next two years and to support our day to day business operations.
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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