Planning

Customer Digital Experience

EAST RENFREWSHIRE COUNCIL

This public procurement record has 1 release in its history.

Planning

14 Jun 2018 at 00:00

OJEU - F1 - Prior Information Notice
Summary of the contracting process

The procurement process, initiated by East Renfrewshire Council, focuses on the "Customer Digital Experience" project aimed at transforming the council's digital service interface. This planned tender involves services related to website design, content management, and customer relationship management systems, with a total estimated value of £350,000. The procurement is currently in the planning stage and is scheduled for further communication on 1st November 2018. The project is located in Giffnock, within the East Renfrewshire region of Scotland, and is classified under the Information & Communication Technology industry category.

This tender offers significant opportunities for businesses specialising in digital services and software solutions, particularly those providing website design and customer relationship management expertise. Companies with experience in enhancing digital customer experiences and delivering integrated digital solutions would be well-suited to compete for this contract. Engaging in this tender could lead to substantial growth for businesses keen on expanding their presence in the local governmental sector.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Customer Digital Experience

Notice Description

East Renfrewshire Council plans to transform its Digital Customer Experience. The scope of the project includes: Website Design, Website Content Management System and Customer Relationship Management System

Lot Information

Lot 1

Transformation of East Renfrewshire Council Digital Customer Experience to modernise end to end the Digital Customer Journey. The scope of project includes Website Design Website Content Management System Customer Relationship Management System

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000546287
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN322369
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
OJEU - F1 - Prior Information Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48445000 - Customer Relation Management software package

48780000 - System, storage and content management software package

48783000 - Content management software package

72212445 - Customer Relation Management software development services

72212783 - Content management software development services

72222300 - Information technology services

72413000 - World wide web (www) site design services

Notice Value(s)

Tender Value
£350,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
14 Jun 20187 years ago
Submission Deadline
Not specified
Future Notice Date
1 Nov 2018Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
EAST RENFREWSHIRE COUNCIL
Contact Name
Claire Dillon
Contact Email
claire.dillon@eastrenfrewshire.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
GIFFNOCK
Postcode
G46 6UG
Post Town
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM33 Inverclyde, East Renfrewshire, and Renfrewshire
Delivery Location
TLM83 Inverclyde, East Renfrewshire, and Renfrewshire
Local Authority
East Renfrewshire
Electoral Ward
Giffnock and Thornliebank
Westminster Constituency
East Renfrewshire

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-r6ebe6-0000546287-2018-06-14T00:00:00Z",
    "date": "2018-06-14T00:00:00Z",
    "ocid": "ocds-r6ebe6-0000546287",
    "initiationType": "tender",
    "parties": [
        {
            "id": "org-19",
            "name": "East Renfrewshire Council",
            "identifier": {
                "legalName": "East Renfrewshire Council"
            },
            "address": {
                "streetAddress": "Eastwood HQ, Eastwood Park,",
                "locality": "Giffnock",
                "region": "UKM83",
                "postalCode": "G46 6UG"
            },
            "contactPoint": {
                "name": "Claire Dillon",
                "email": "claire.dillon@eastrenfrewshire.gov.uk",
                "url": "http://"
            },
            "roles": [
                "buyer",
                "centralPurchasingBody"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "Regional or local authority",
                        "scheme": "TED_CA_TYPE"
                    },
                    {
                        "id": "01",
                        "description": "General public services",
                        "scheme": "COFOG"
                    },
                    {
                        "id": "Information & Communication Technology",
                        "scheme": "COFOG"
                    }
                ],
                "url": "http://www.eastrenfrewshire.gov.uk"
            }
        }
    ],
    "buyer": {
        "name": "East Renfrewshire Council",
        "id": "org-19"
    },
    "planning": {
        "documents": [
            {
                "id": "JUN322369",
                "documentType": "plannedProcurementNotice",
                "title": "Customer Digital Experience",
                "description": "East Renfrewshire Council plans to transform its Digital Customer Experience. The scope of the project includes: Website Design, Website Content Management System and Customer Relationship Management System",
                "url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN322369",
                "format": "text/html"
            }
        ]
    },
    "tender": {
        "id": "CE 18 19 016",
        "title": "Customer Digital Experience",
        "description": "East Renfrewshire Council plans to transform its Digital Customer Experience. The scope of the project includes: Website Design, Website Content Management System and Customer Relationship Management System",
        "status": "planned",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "id": "48445000",
                        "scheme": "CPV"
                    },
                    {
                        "id": "72212445",
                        "scheme": "CPV"
                    },
                    {
                        "id": "48783000",
                        "scheme": "CPV"
                    },
                    {
                        "id": "72212783",
                        "scheme": "CPV"
                    },
                    {
                        "id": "48780000",
                        "scheme": "CPV"
                    },
                    {
                        "id": "72413000",
                        "scheme": "CPV"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKM83"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "value": {
            "amount": 350000,
            "currency": "GBP"
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "JUN322369-1",
                "title": "Appendix 1 - Customer Digital experience requirements",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN322369&idx=1",
                "datePublished": "2018-06-18T08:48:36Z",
                "dateModified": "2018-06-18T08:48:36Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "JUN322369-2",
                "title": "Digital Customer Experience - Market Research",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN322369&idx=2",
                "datePublished": "2018-06-18T08:48:37Z",
                "dateModified": "2018-06-18T08:48:37Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            }
        ],
        "lots": [
            {
                "id": "1",
                "description": "Transformation of East Renfrewshire Council Digital Customer Experience to modernise end to end the Digital Customer Journey. The scope of project includes Website Design Website Content Management System Customer Relationship Management System",
                "status": "planned"
            }
        ],
        "communication": {
            "futureNoticeDate": "2018-11-01T00:00:00Z"
        },
        "coveredBy": [
            "GPA"
        ],
        "classification": {
            "id": "72222300",
            "scheme": "CPV"
        }
    },
    "language": "EN",
    "description": "NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=546287. (SC Ref:546287)",
    "links": [
        {
            "rel": "canonical",
            "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000546287"
        }
    ],
    "noticetype": "OJEU - F1 - Prior Information Notice"
}