Award

Award - Provision of a Customer Service Platform for East Lothian Council

EAST LOTHIAN COUNCIL

This public procurement record has 1 release in its history.

Award

30 Nov 2018 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

East Lothian Council has completed a procurement process for the "Provision of a Customer Service Platform." This project is classified under the services category and is located in East Lothian, UK. The procurement was conducted using an open procedure, and the contract was awarded to Netcall PLC, valued at £447,974. The contract was signed on 2nd November 2018, marking the official commencement of the service provision.

This tender represents a significant opportunity for businesses in the IT and customer service software sectors, particularly those with expertise in developing and supporting customer service platforms. Companies offering innovative solutions that can facilitate seamless service provision, especially those capable of integrating applications, are well-positioned to compete in future tenders. Engaging with East Lothian Council's ongoing service requirements could foster strong business growth and establish long-term partnerships.

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Notice Information

Notice Title

Award - Provision of a Customer Service Platform for East Lothian Council

Notice Description

Award of a contract for provision of a Customer Service Platform for East Lothian Council.

Lot Information

Lot 1

Implementation and support of a customer service platform, externally hosted, to facilitate provision of services to East Lothian Council citizens and including the ability to integrate applications, via an on premise solution (call off from Scotland Excel framework)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000562900
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV338638
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48445000 - Customer Relation Management software package

48810000 - Information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£447,974 £100K-£500K

Notice Dates

Publication Date
30 Nov 20187 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
2 Nov 20187 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
EAST LOTHIAN COUNCIL
Contact Name
Not specified
Contact Email
procurement@eastlothian.gov.uk
Contact Phone
+44 1620827827

Buyer Location

Locality
HADDINGTON, EAST LOTHIAN
Postcode
EH41 3HA
Post Town
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM11 East Lothian and Midlothian
Delivery Location
TLM73 East Lothian and Midlothian
Local Authority
East Lothian
Electoral Ward
Haddington and Lammermuir
Westminster Constituency
Lothian East

Supplier Information

Number of Suppliers
1
Supplier Name

NETCALL

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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