Award

Service Desk Implementation

SCOTTISH GOVERNMENT

This public procurement record has 1 release in its history.

Award

29 Nov 2018 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

The Scottish Government has recently completed a public procurement process titled "Service Desk Implementation," aimed at configuring Jira Service Desk and Confluence. This procurement falls under the services industry category and was conducted in Glasgow, UK. The procurement was executed via an open procedure, and the contract was awarded on November 21, 2018, with a total value of £60,000. This project is part of the G-Cloud Framework Agreement (RM1557.10) and specifically addresses the needs of the Social Security Directorate by aligning ITIL best practices with their operational requirements.

This tender presents significant growth opportunities for small and medium-sized enterprises that specialise in IT services, particularly those with expertise in software configuration and IT management solutions. Companies capable of implementing and optimising cloud-based service desk solutions, especially within the context of Atlassian products, would be particularly well-suited to compete. The project's emphasis on alignment with existing frameworks and best practices makes it an attractive opportunity for businesses looking to expand their portfolio within the public sector.

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Notice Information

Notice Title

Service Desk Implementation

Notice Description

Configuration of Jira Service Desk and Configuration of Confluence.

Lot Information

Lot 1

The objective is to review the configuration of an existing Atlassian Cloud Jira Service Desk being used alongside Social Security Directorate's (SSD) requirements, Information Technology Infrastructure Library (ITIL) best practice and implement configuration changes to ensure alignment. There are two key contract outputs, 1) Configuration of Jira Service Desk and 2) Configuration of Confluence. A roadmap to mature the SSD use of the Jira Service Desk over the next two years is also a requirement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000565171
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV338467
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72511000 - Network management software services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£60,000 Under £100K

Notice Dates

Publication Date
29 Nov 20187 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
21 Nov 20187 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SCOTTISH GOVERNMENT
Contact Name
Maria McGrorry
Contact Email
maria.mcgrorry@gov.scot
Contact Phone
+44 1412420125

Buyer Location

Locality
GLASGOW
Postcode
G2 8LU
Post Town
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM71 Angus and Dundee City
Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow North

Supplier Information

Number of Suppliers
1
Supplier Name

NEW VERVE CONSULTING

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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