Award

Award of Professional Advice and Support to Achieve the Customer Service Excellence Award for Per...

PERTH & KINROSS COUNCIL

This public procurement record has 1 release in its history.

Award

23 Apr 2019 at 14:20

Summary of the contracting process

The procurement process, initiated by Perth & Kinross Council, aims to appoint an external consultant to provide professional advice and support for achieving the 'Customer Service Excellence' Award. The procurement falls under the services category and is currently in the Award stage. The tender period began on 18 April 2019 and is set to conclude on 31 December 2019. The contracting authority is based in Perth, with the main contact being the Corporate Procurement team. The total value of the award is £2,332.00, and the contract has already been signed on 18 April 2019.

This tender presents an excellent opportunity for consulting firms specialising in customer service enhancement and accreditation processes. Businesses with experience in operational consultancy and project management would be well-positioned to compete for such contracts. With the focus on achieving a recognised accreditation, companies that can demonstrate proven methodologies and successful outcomes in similar projects will have a significant edge in this competitive procurement landscape.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Award of Professional Advice and Support to Achieve the Customer Service Excellence Award for Per...

Notice Description

Perth and Kinross Council's Customer Service Centre Manager wishes to appoint an external consultant who can provide appropriate professional support and advice towards achieving the 'Customer Service Excellence' Accreditation for the Centre by the end of 2019.

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000577446
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR352169
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Quick Quote Award
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

15 - Food, beverages, tobacco and related products


CPV Codes

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£2,332 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
23 Apr 20196 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
23 Apr 20196 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
PERTH & KINROSS COUNCIL
Additional Buyers

ARGYLL AND BUTE COUNCIL

BARRHEAD HOUSING ASSOCIATION

CITY OF GLASGOW COLLEGE

CLOCH HOUSING ASSOCIATION

FIFE COUNCIL

GLASGOW CALEDONIAN UNIVERSITY

MORAY COUNCIL

NATIONAL MUSEUMS SCOTLAND

NORTH LANARKSHIRE COUNCIL

RENFREWSHIRE COUNCIL

SCOTTISH GOVERNMENT

SOUTH LANARKSHIRE COUNCIL

STIRLING COUNCIL

UNIVERSITY OF DUNDEE

UNIVERSITY OF STRATHCLYDE

Contact Name
Asset & Procurement Solutions, Chief Executive's Service, CPU, Corporate Procurement, Digital Directorate, Exhibitions and Design, Payments, Procurement, Property Services Estimating, Property Services Manager, Strategic Commissioning
Contact Email
artem.derevyankin@argyll-bute.gov.uk, brenda.mcclelland@gov.scot, c.hirst@nms.ac.uk, janicep@barrheadha.org, natasha.mcnaught@renfrewshire.gov.uk, paul.jackson@southlanarkshire.gov.uk, paulmccolgan@clochhousing.org.uk, pgarden@pkc.gov.uk, procurement@moray.gov.uk
Contact Phone
+44 1312448100, +44 1312474017, +44 1343563137, +44 1382386811, +44 1413313578, +44 1413755167, +44 1415482823, +44 1416186400, +44 1418810638, +44 1475 783647, +44 1546604088, +44 1698302222, +44 1738475000, +44 1786233384, +44 3451550000, +441698453461

Buyer Location

Locality
PERTH
Postcode
PH1 5GD
Post Town
Perth
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM33 Inverclyde, East Renfrewshire, and Renfrewshire
Delivery Location
Not specified

Local Authority
East Renfrewshire
Electoral Ward
Barrhead, Liboside and Uplawmoor
Westminster Constituency
East Renfrewshire

Supplier Information

Number of Suppliers
21
Supplier Names

ALLIANCE NATIONAL

BUNZL CLEANING & HYGIENE SUPPLIES

CMBS (PLUMBING & HEATING

DAVIE & MCCULLOCH

DETS

J S MCCOLL PAINTING CONTRACTORS

LORIEN RESOURCING

M ASSESSMENT SERVICES

MCROBB DISPLAY

RCA TRUST

ROBINSON LOW FRANCIS

SYNERGI IT

TRANSPORT RESEARCH LABORATORY (TRL

TURNER & TOWNSEND

VENESKY BROWN

WATERMAN

WATERS (MAIN CONTACT

WICKSTEED LEISURE

WILLIAM WILSON

WSP

XMA

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-r6ebe6-0000577446-2019-04-23T14:20:24Z",
    "date": "2019-04-23T14:20:24Z",
    "ocid": "ocds-r6ebe6-0000577446",
    "initiationType": "tender",
    "parties": [
        {
            "id": "org-1",
            "name": "Perth & Kinross Council",
            "address": {
                "streetAddress": "35 Kinnoull Street",
                "locality": "Perth",
                "postalCode": "PH1 5GD"
            },
            "contactPoint": {
                "name": "Corporate Procurement",
                "email": "PGarden@pkc.gov.uk",
                "telephone": "+44 1738475000",
                "url": "http://www.pkc.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "org-2",
            "name": "DETS",
            "address": {
                "streetAddress": "Unit 2",
                "locality": "Consett",
                "postalCode": "DH8 5PY"
            },
            "contactPoint": {
                "name": "Mark Hughes"
            },
            "roles": [
                "supplier"
            ]
        },
        {
            "id": "org-3",
            "name": "Stirling Council",
            "address": {
                "streetAddress": "Room 41",
                "locality": "Stirling",
                "postalCode": "FK8 2ET"
            },
            "contactPoint": {
                "name": "Strategic Commissioning",
                "telephone": "+44 1786233384",
                "url": "http://www.stirling.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "org-4",
            "name": "Alliance National",
            "address": {
                "streetAddress": "Alliance House, 2 Penston Road",
                "locality": "Glasgow",
                "postalCode": "G33 4AG"
            },
            "contactPoint": {
                "name": "Kieran Brennan"
            },
            "roles": [
                "supplier"
            ]
        },
        {
            "id": "org-5",
            "name": "City of Glasgow College",
            "address": {
                "streetAddress": "190 Cathedral Street",
                "locality": "Glasgow",
                "postalCode": "G4 0RF"
            },
            "contactPoint": {
                "name": "Procurement",
                "telephone": "+44 1413755167",
                "url": "http://www.cityofglasgowcollege.ac.uk/"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "org-6",
            "name": "Synergi IT",
            "address": {
                "streetAddress": "Unit 2, Keel Row, The Watermark",
                "locality": "Tyne and Wear",
                "postalCode": "NE11 9SW"
            },
            "contactPoint": {
                "name": "Rod Fraser"
            },
            "roles": [
                "supplier"
            ]
        },
        {
            "id": "org-7",
            "name": "Glasgow Caledonian University",
            "address": {
                "streetAddress": "70 Cowcaddens Road",
                "locality": "Glasgow",
                "postalCode": "G4 0BA"
            },
            "contactPoint": {
                "name": "Procurement",
                "telephone": "+44 1413313578",
                "url": "http://www.gcu.ac.uk/procurement"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "org-8",
            "name": "Lorien Resourcing Ltd",
            "address": {
                "streetAddress": "Randolph House",
                "locality": "Edinburgh",
                "postalCode": "EH2 4QZ"
            },
            "contactPoint": {
                "name": "Ria Newham"
            },
            "roles": [
                "supplier"
            ]
        },
        {
            "id": "org-9",
            "name": "University of Strathclyde",
            "address": {
                "streetAddress": "40 George Street",
                "locality": "Glasgow",
                "postalCode": "G1 1QE"
            },
            "contactPoint": {
                "name": "Procurement",
                "telephone": "+44 1415482823",
                "url": "http://www.strath.ac.uk/"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "org-10",
            "name": "Bunzl Cleaning & Hygiene Supplies",
            "address": {
                "streetAddress": "Unit 1, Imperial Park,",
                "locality": "Paisley",
                "postalCode": "PA1 2FB"
            },
            "contactPoint": {
                "name": "Karen Denney"
            },
            "roles": [
                "supplier"
            ]
        },
        {
            "id": "org-11",
            "name": "Transport Research Laboratory (TRL)",
            "address": {
                "streetAddress": "Crowthorne House",
                "locality": "Wokingham",
                "postalCode": "RG40 3GA"
            },
            "contactPoint": {
                "name": "Jack Campbell"
            },
            "roles": [
                "supplier"
            ]
        },
        {
            "id": "org-12",
            "name": "National Museums Scotland",
            "address": {
                "streetAddress": "Chambers Street",
                "locality": "Edinburgh",
                "postalCode": "EH1 1JF"
            },
            "contactPoint": {
                "name": "Exhibitions and Design",
                "email": "c.hirst@nms.ac.uk",
                "telephone": "+44 1312474017",
                "url": "http://www.nms.ac.uk/"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "org-13",
            "name": "McRobb Display Ltd",
            "address": {
                "streetAddress": "70 Montgomery Street",
                "locality": "Edinburgh",
                "postalCode": "EH7 5JA"
            },
            "contactPoint": {
                "name": "Neil McRobb"
            },
            "roles": [
                "supplier"
            ]
        },
        {
            "id": "org-14",
            "name": "Turner & Townsend",
            "address": {
                "streetAddress": "33 Bothwell Street",
                "locality": "Glasgow",
                "postalCode": "G2 6NL"
            },
            "contactPoint": {
                "name": "Suzanne Graham"
            },
            "roles": [
                "supplier"
            ]
        },
        {
            "id": "org-15",
            "name": "Robinson Low Francis LLP",
            "address": {
                "streetAddress": "2nd Floor, Queen's House",
                "locality": "Glasgow",
                "postalCode": "G1 2DT"
            },
            "contactPoint": {
                "name": "Sarah Brines"
            },
            "roles": [
                "supplier"
            ]
        },
        {
            "id": "org-16",
            "name": "Davie & McCulloch",
            "address": {
                "streetAddress": "17 Lynedoch Street",
                "locality": "GLASGOW",
                "postalCode": "G3 6EF"
            },
            "contactPoint": {
                "name": "Keith MacDougall"
            },
            "roles": [
                "supplier"
            ]
        },
        {
            "id": "org-17",
            "name": "Waterman",
            "address": {
                "streetAddress": "Broxden House",
                "locality": "Perth",
                "postalCode": "PH1 1RA"
            },
            "contactPoint": {
                "name": "Kim McKissock"
            },
            "roles": [
                "supplier"
            ]
        },
        {
            "id": "org-18",
            "name": "Argyll and Bute Council",
            "address": {
                "streetAddress": "Kilmory",
                "locality": "Lochgilphead",
                "postalCode": "PA31 8RT"
            },
            "contactPoint": {
                "name": "Procurement",
                "email": "artem.derevyankin@argyll-bute.gov.uk",
                "telephone": "+44 1546604088",
                "url": "http://www.argyll-bute.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "org-19",
            "name": "WSP UK Ltd",
            "address": {
                "streetAddress": "110 Queen Street",
                "locality": "Glasgow",
                "postalCode": "G1 3BX"
            },
            "contactPoint": {
                "name": "WSP ScotlandExcel"
            },
            "roles": [
                "supplier"
            ]
        },
        {
            "id": "org-20",
            "name": "Renfrewshire Council",
            "address": {
                "streetAddress": "Renfrewshire House",
                "locality": "Paisley",
                "postalCode": "PA1 1JB"
            },
            "contactPoint": {
                "name": "Chief Executive's Service, CPU",
                "email": "natasha.mcnaught@renfrewshire.gov.uk",
                "telephone": "+44 1416186400",
                "faxNumber": "+44 1416187050",
                "url": "http://www.renfrewshire.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "org-21",
            "name": "RCA Trust",
            "address": {
                "streetAddress": "MIrren House, Back Sneddon Street",
                "locality": "Paisley",
                "postalCode": "PA3 2AF"
            },
            "contactPoint": {
                "name": "Andrew Todd"
            },
            "roles": [
                "supplier"
            ]
        },
        {
            "id": "org-22",
            "name": "University of Dundee",
            "address": {
                "streetAddress": "Procurement, 3rd Floor, Tower Building",
                "locality": "Dundee",
                "postalCode": "DD1 4HN"
            },
            "contactPoint": {
                "name": "Procurement",
                "telephone": "+44 1382386811",
                "url": "http://www.dundee.ac.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "org-23",
            "name": "Waters (Main Contact)",
            "address": {
                "streetAddress": "730-740 Centennial Court",
                "locality": "Elstree",
                "postalCode": "WD6 3SZ"
            },
            "contactPoint": {
                "name": "Mark Kane"
            },
            "roles": [
                "supplier"
            ]
        },
        {
            "id": "org-24",
            "name": "Scottish Government",
            "address": {
                "streetAddress": "Victoria Quay",
                "locality": "Edinburgh",
                "postalCode": "EH6 6QQ"
            },
            "contactPoint": {
                "name": "Digital Directorate",
                "email": "Brenda.McClelland@gov.scot",
                "telephone": "+44 1312448100",
                "url": "http://www.scotland.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "org-25",
            "name": "Venesky Brown Ltd",
            "address": {
                "streetAddress": "4a Rutland Square",
                "locality": "Edinburgh",
                "postalCode": "EH1 2AS"
            },
            "contactPoint": {
                "name": "Bob Mitchell"
            },
            "roles": [
                "supplier"
            ]
        },
        {
            "id": "org-26",
            "name": "North Lanarkshire Council",
            "address": {
                "streetAddress": "Civic Centre",
                "locality": "Motherwell",
                "postalCode": "ML1 1AB"
            },
            "contactPoint": {
                "name": "Asset & Procurement Solutions",
                "telephone": "+44 1698302222",
                "faxNumber": "+44 1698275125",
                "url": "http://www.northlanarkshire.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "org-27",
            "name": "Fife Council",
            "address": {
                "streetAddress": "Fife House",
                "locality": "Glenrothes",
                "postalCode": "KY7 5LT"
            },
            "contactPoint": {
                "name": "Procurement",
                "telephone": "+44 3451550000",
                "url": "http://www.fifedirect.org.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "org-28",
            "name": "XMA Limited",
            "address": {
                "streetAddress": "Junction 24 Business Park, Pavilion 2",
                "locality": "Glasgow",
                "postalCode": "G51 3HF"
            },
            "contactPoint": {
                "name": "Steven Robertson"
            },
            "roles": [
                "supplier"
            ]
        },
        {
            "id": "org-29",
            "name": "Moray Council",
            "address": {
                "streetAddress": "High Street",
                "locality": "Elgin",
                "postalCode": "IV30 1BX"
            },
            "contactPoint": {
                "name": "Payments",
                "email": "procurement@moray.gov.uk",
                "telephone": "+44 1343563137",
                "url": "http://www.moray.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "org-30",
            "name": "Wicksteed Leisure Ltd",
            "address": {
                "streetAddress": "Digby Street",
                "locality": "Kettering",
                "postalCode": "NN16 8YJ"
            },
            "contactPoint": {
                "name": "Chris Tiney"
            },
            "roles": [
                "supplier"
            ]
        },
        {
            "id": "org-31",
            "name": "South Lanarkshire Council",
            "address": {
                "streetAddress": "Brandon Gate",
                "locality": "Hamilton",
                "postalCode": "ML3 0XB"
            },
            "contactPoint": {
                "name": "Property Services Estimating",
                "email": "paul.jackson@southlanarkshire.gov.uk",
                "telephone": "+441698453461",
                "url": "http://www.southlanarkshire.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "org-32",
            "name": "William Wilson Ltd",
            "address": {
                "streetAddress": "5/7 South Wardpark Place",
                "locality": "Cumbernauld",
                "postalCode": "G7 3HX"
            },
            "contactPoint": {
                "name": "Ian Beveridge"
            },
            "roles": [
                "supplier"
            ]
        },
        {
            "id": "org-33",
            "name": "Cloch Housing Association",
            "address": {
                "streetAddress": "19 Bogle Street",
                "locality": "Greenock",
                "postalCode": "PA15 1ER"
            },
            "contactPoint": {
                "name": "Property Services Manager",
                "email": "paulmccolgan@clochhousing.org.uk",
                "telephone": "+44 1475 783647",
                "url": "www.publiccontractsscotland.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "org-34",
            "name": "CMBS (Plumbing & Heating)",
            "address": {
                "streetAddress": "6 Seath Road",
                "locality": "Glasgow",
                "postalCode": "G731RW"
            },
            "contactPoint": {
                "name": "Nicola McDonald"
            },
            "roles": [
                "supplier"
            ]
        },
        {
            "id": "org-35",
            "name": "Barrhead Housing Association",
            "address": {
                "streetAddress": "60-70 Main Street",
                "locality": "Barrhead",
                "postalCode": "G78 1SB"
            },
            "contactPoint": {
                "name": "Property Services Manager",
                "email": "janicep@barrheadha.org",
                "telephone": "+44 1418810638"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "org-36",
            "name": "J S McColl Painting Contractors Ltd",
            "address": {
                "streetAddress": "157 Queen Margaret Drive",
                "locality": "Glasgow",
                "postalCode": "G20 8XU"
            },
            "contactPoint": {
                "name": "Justin McColl"
            },
            "roles": [
                "supplier"
            ]
        },
        {
            "id": "org-37",
            "name": "M Assessment Services",
            "address": {
                "streetAddress": "Basepoint Business Centre",
                "locality": "Tewkesbury,",
                "postalCode": "GL20 8SD"
            },
            "contactPoint": {
                "name": "Sue Thorpe"
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "name": "Perth & Kinross Council",
        "id": "org-1"
    },
    "tender": {
        "id": "tender-580317",
        "title": "Award of Professional Advice and Support to Achieve the Customer Service Excellence Award for Per...",
        "description": "Perth and Kinross Council's Customer Service Centre Manager wishes to appoint an external consultant who can provide appropriate professional support and advice towards achieving the 'Customer Service Excellence' Accreditation for the Centre by the end of 2019.",
        "mainProcurementCategory": "services",
        "additionalClassifications": [
            {
                "id": "159999",
                "description": "other Consultancy",
                "scheme": "CPV"
            }
        ]
    },
    "awards": [
        {
            "id": "awd-1",
            "value": {
                "amount": 2332,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "org-37",
                    "name": "M Assessment Services"
                }
            ],
            "items": [
                {
                    "id": "awditem-1",
                    "description": "Perth and Kinross Council's Customer Service Centre Manager wishes to appoint an external consultant who can provide appropriate professional support and advice towards achieving the 'Customer Service Excellence' Accreditation for the Centre by the end of 2019."
                }
            ]
        }
    ],
    "contracts": [
        {
            "id": "awd-1",
            "awardID": "awd-1",
            "status": "active"
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "1",
                "measure": "bids",
                "value": 1
            }
        ]
    },
    "noticetype": "PCS Notice - Quick Quote Award"
}