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Managed Services & Unified Communications

River Clyde Homes

This public procurement record has 2 releases in its history.

TenderUpdate

15 Apr 2019 at 01:00

OJEU - F14 - Corrigendum
Tender

21 Mar 2019 at 00:00

OJEU - F2 - Contract Notice
Summary of the contracting process

The procurement process is being conducted by River Clyde Homes, a reputable affordable housing provider located in Greenock, UK. The current tender, titled "Managed Services & Unified Communications," falls under the services category and is in the active bidding stage. Key dates include a submission deadline of 22 April 2019, and a subsequent invitation for the second stage anticipated on 6 May 2019. This selective tender involves a restricted procedure, and the buyer is seeking an experienced contractor to manage a range of services, including cloud solutions and telecommunication systems.

This tender presents significant opportunities for businesses specialising in IT services, managed communications, and cloud solutions, particularly those capable of providing disaster recovery services and unified communications systems. Companies that employ a qualified workforce, with relevant experience in telephony and data management, as well as those committed to community benefits in the Inverclyde area, would be well-suited to compete. Moreover, the contract's potential for long-term engagement, with an initial duration of four years and possible extensions, further enhances the appeal for prospective bidders.

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Notice Information

Notice Title

Managed Services & Unified Communications

Notice Description

RCH are looking to procure a suitably experienced and competent company to undertake Managed Services & Unified Communications.

Lot Information

Lot 1

River Clyde Homes is a 'not for profit' affordable housing provider that owns and manages over 5,800 homes and provides factoring services to a further 2,200 homes in the Inverclyde area. We hold the Investor's In People Gold standard, and employ over 250 members of staff, including 58 specialist trades operatives. RCH require to procure an experienced and competent contractor to undertake Managed Services & Unified Communications. As part of this tender RCH are seeking a Managed Services supplier who has the capability to provide: -Colocation and Managed Services -DRaaS -Network Connectivity -Administration of the above -Monitoring -Reporting For Unified Communications services include: -Solution design for the implementation of an Online Communication Solution as RCH's UC and telephone solution; Implementation of said Online Communication Solution UC services for all RCH users including desk and mobile devices; -Provision of PSTN breakout for all RCH users to make and receive telephone calls; -Porting of RCH's existing geographic and non-geographic numbers to the PSTN breakout service; -Exchange line and dialled minutes services to deliver the PSTN calls; -Provision of an omnichannel contact centre which and as a minimum includes inbound and outbound telephony, email, text messaging (SMS), Web Chat and Social Media (minimum of Facebook and Twitter public posts and direct messages)Solution needs to integrate with RCH Voice Recording solution (Liquid Voice). -Workforce Management solution -Mobile devices, SIM card rental, billing management and calls including porting of RCH's mobile numbers to the Solution. - Ability to manage mobile device configuration and security.. Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015.

Renewal: The contract will run for an initial 4 year duration. RCH reserve the right, at its sole discretion to extend any resultant agreement for up to a further 3, 12 month periods.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000578283
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR351709
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
OJEU - F14 - Corrigendum
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

72 - IT services: consulting, software development, Internet and support

CPV Codes

32524000 - Telecommunications system

72510000 - Computer-related management services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
15 Apr 20197 years ago
Submission Deadline
22 Apr 2019Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
March 2026

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
River Clyde Homes
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GREENOCK
Postcode
PA15 4JT
Postcode Area
Paisley
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM33 Inverclyde, East Renfrewshire, and Renfrewshire
Delivery Location
TLM83 Inverclyde, East Renfrewshire, and Renfrewshire
Local Authority
Inverclyde
Electoral Ward
Inverclyde North
Westminster Constituency
Inverclyde and Renfrewshire West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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