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Remote Desktop Support

Crown Office and Procurator Fiscal Service

This public procurement record has 1 release in its history.

Award

16 Jul 2019 at 01:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

The procurement process for the service titled "Remote Desktop Support" was conducted by the Crown Office and Procurator Fiscal Service, located at 25 Chambers Street, Edinburgh. This project falls under the public order and safety industry category, with an open procurement method. The contract, valued at £125,720.76, was officially awarded on 10th May 2019. The process involved a direct award through the Scottish Government Digital and Technology Services Framework, and the sole bidder that successfully won the contract was NVT Group Ltd, a small to medium-sized enterprise based in Bellshill.

This tender presents significant opportunities for growth, particularly for businesses that specialise in IT support services, desktop maintenance, and related technology solutions. Companies capable of undertaking hardware repairs, software re-imaging, and providing on-site support for public sector organisations would be well-positioned to compete. The integrated service model described in the tender indicates a demand for responsive and adaptable service delivery, which could be advantageous for firms looking to expand their clientele within the public sector.

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Notice Information

Notice Title

Remote Desktop Support

Notice Description

The remote desktop maintenance service will provide the following facilities to COPFS: - Undertake break/fix for all desktop related hardware faults including PC's, laptops, tablets, monitors, printers, etc. - Small desktop hardware moves within/between COPFS offices. - Be able to complete the various tasks required to re-image a device before re-deployment. - Be capable of connecting hardware to local area network equipment. - Hardware upgrades when necessary These services will be carried out by an on-site engineer, integrated into the COPFS ServiceDesk Team. This will provide an immediate response to any desktop related service calls. The engineering resource will be available to travel to any COPFS office during the course of their duties.

Lot Information

Lot 1

This contract was awarded via a Direct Award on the Scottish Government Digital and Technology Services (DaTS) Framework, based on the Rate Card for the role of Senior Analyst/Programmer/Tester/Specialist. The incumbent supplier is the lowest priced of all 14 Framework suppliers.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000591239
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL360450
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72610000 - Computer support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£125,720 £100K-£500K

Notice Dates

Publication Date
16 Jul 20197 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
10 May 20197 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Crown Office and Procurator Fiscal Service
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EDINBURGH
Postcode
EH1 1LA
Postcode Area
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland
Local Authority
City of Edinburgh
Electoral Ward
City Centre
Westminster Constituency
Edinburgh East and Musselburgh

Supplier Information

Number of Suppliers
1
Supplier Name

NVT Group Ltd

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL360450
    Remote Desktop Support - The remote desktop maintenance service will provide the following facilities to COPFS: - Undertake break/fix for all desktop related hardware faults including PC's, laptops, tablets, monitors, printers, etc. - Small desktop hardware moves within/between COPFS offices. - Be able to complete the various tasks required to re-image a device before re-deployment. - Be capable of connecting hardware to local area network equipment. - Hardware upgrades when necessary These services will be carried out by an on-site engineer, integrated into the COPFS ServiceDesk Team. This will provide an immediate response to any desktop related service calls. The engineering resource will be available to travel to any COPFS office during the course of their duties.

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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