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01766 Development of IT Service Desk System

Scottish Prison Service

This public procurement record has 4 releases in its history.

Award

04 Nov 2020 at 00:00

PCS Notice - Website Contract Award Notice
Award

18 Aug 2020 at 01:00

PCS Notice - Website Contract Award Notice
Tender

23 Jan 2020 at 00:00

PCS Notice - Website Contract Notice
Planning

10 Jan 2020 at 00:00

PCS Notice - Website Prior Information Notice
Summary of the contracting process

The Scottish Prison Service is inviting tenders for the development of its existing IT Service Desk System, aiming to enhance user experience and system efficiency. This procurement, classified under the services industry, is currently in the award stage. The process follows an open procurement method, and it is crucial to note that the deadline for submissions was on 17 February 2020. The buyer is located at Calton House, 5 Redheughs Rigg, Edinburgh, EH12 9HW, UK.

This project presents a significant opportunity for technology service providers, particularly those specialising in IT systems development, implementation, and support. Companies with expertise in Microsoft technologies, specifically System Center - Service Manager, would be well-equipped to compete, as the project involves enhancing automation and functionality within the existing framework. Furthermore, businesses capable of offering ongoing maintenance and helpdesk support are likely to find this tender especially relevant.

How relevant is this notice?

Notice Information

Notice Title

01766 Development of IT Service Desk System

Notice Description

SPS requires development of their existing IT service desk system to enhance user experience.

Lot Information

Lot 1

The Purchaser currently utilises Microsoft System Center - Service Manager (SCSM) and requires a Supplier to install software to improve the performance of the platform to increase automation, functionality and efficiency of the SPS IT service management. The Supplier shall also provide support and maintenance for their product including a helpdesk facility for the SPS in the event of any faults.. number of years for tunover is two

Renewal: the contract will include the option of a 3 year extension period in addition to the original contract duration.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000610287
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV398746
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£90,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£71,950 Under £100K

Notice Dates

Publication Date
4 Nov 20205 years ago
Submission Deadline
17 Feb 2020Expired
Future Notice Date
20 Jan 2020Expired
Award Date
27 Apr 20206 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Scottish Prison Service
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EDINBURGH
Postcode
EH12 9HW
Postcode Area
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM75 City of Edinburgh
Local Authority
City of Edinburgh
Electoral Ward
Drum Brae/Gyle
Westminster Constituency
Edinburgh West

Supplier Information

Number of Suppliers
1
Supplier Name

Cireson

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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