Notice Information
Notice Title
01766 Development of IT Service Desk System
Notice Description
SPS requires development of their existing IT service desk system to enhance user experience.
Lot Information
Lot 1
The Purchaser currently utilises Microsoft System Center - Service Manager (SCSM) and requires a Supplier to install software to improve the performance of the platform to increase automation, functionality and efficiency of the SPS IT service management. The Supplier shall also provide support and maintenance for their product including a helpdesk facility for the SPS in the event of any faults.. number of years for tunover is two
Renewal: the contract will include the option of a 3 year extension period in addition to the original contract duration.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-r6ebe6-0000610287
- Publication Source
- Public Contracts Scotland
- Latest Notice
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV398746
- Current Stage
- Award
- All Stages
- Planning, Tender, Award
Procurement Classification
- Notice Type
- PCS Notice - Website Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- £90,000 Under £100K
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £71,950 Under £100K
Notice Dates
- Publication Date
- 4 Nov 20205 years ago
- Submission Deadline
- 17 Feb 2020Expired
- Future Notice Date
- 20 Jan 2020Expired
- Award Date
- 27 Apr 20205 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Not Specified
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- SCOTTISH PRISON SERVICE
- Contact Name
- Catharine Dempsey, Chris Johnston
- Contact Email
- alan.mcconnach@sps.pnn.gov.uk, catharine.dempsey@sps.pnn.gov.uk, chris.johnston3@sps.pnn.gov.uk, spsprocurementcmt@sps.pnn.gov.uk
- Contact Phone
- +44 1313303572, +44 1313303776, +44 1313303779, +44 1313303790
Buyer Location
- Locality
- EDINBURGH
- Postcode
- EH12 9HW
- Post Town
- Edinburgh
- Country
- Scotland
-
- Major Region (ITL 1)
- TLM Scotland
- Basic Region (ITL 2)
- TLM1 East Central Scotland
- Small Region (ITL 3)
- TLM13 City of Edinburgh
- Delivery Location
- TLM75 City of Edinburgh
-
- Local Authority
- City of Edinburgh
- Electoral Ward
- Drum Brae/Gyle
- Westminster Constituency
- Edinburgh West
Further Information
Notice Documents
-
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN376894
01766 Development of IT Service Desk System - SPS requires development of their existing IT service desk system to enhance user experience. -
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN378193
01766 Development of IT Service Desk System - SPS requires development of their existing IT service desk system to enhance user experience. -
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG392720
01766 Development of IT Service Desk System - SPS requires development of their existing IT service desk system to enhance user experience. -
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV398746
01766 Development of IT Service Desk System - SPS requires development of their existing IT service desk system to enhance user experience.
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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