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Award of The Provision of a Contact Centre for Scotland's Census 2021

National Records of Scotland

This public procurement record has 1 release in its history.

Award

01 Apr 2020 at 14:19

PCS Notice - Quick Quote Award
Summary of the contracting process

The public procurement process conducted by the National Records of Scotland involves the award of a contract titled "Award of The Provision of a Contact Centre for Scotland's Census 2021." This tender falls under the services industry category, specifically classified as a call centre, with execution centred in Scotland. The procurement stage has reached the award phase, with the contract signed on 18th March 2020. The tender period commenced on 31st March 2020 and concludes on 31st July 2021. The bidding process attracted a low valid bid of £900,000 and a high valid bid of £1,300,000.

This opportunity to provide a contact centre for Scotland's Census presents significant potential for business growth, particularly for companies specialising in call centre operations and customer service solutions. Businesses with expertise in managing large-scale call centres and experience in census or survey operations would be particularly well-positioned to compete effectively. The successful bidder, Arvato Limited, exemplifies the type of supplier that could fulfil this requirement, illustrating the demand for proficient service providers in this domain.

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Notice Information

Notice Title

Award of The Provision of a Contact Centre for Scotland's Census 2021

Notice Description

NRS require Contact Centre For Scotland's 2021 Census.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000610661
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR384629
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Quick Quote Award
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
1 Apr 20206 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
1 Apr 20206 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
National Records of Scotland
Additional Buyers

Clackmannanshire Council

Crown Office and Procurator Fiscal Service

Dundee and Angus College

Falkirk Council

Fife Council

Food Standards Scotland (FSS)

Forestry and Land Scotland

Perth & Kinross Council

Registers of Scotland

Scottish Borders Council

Scottish Children's Reporter Administration

Scottish Government

Scottish Qualifications Authority

Tayside and Central Scotland Transport Partnership (TACTRAN)

The Wheatley Housing Group Limited

University of Stirling

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ABERDEEN
Postcode
EH12 7TF
Postcode Area
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
Not specified
Local Authority
City of Edinburgh
Electoral Ward
Corstorphine/Murrayfield
Westminster Constituency
Edinburgh West

Supplier Information

Number of Suppliers
44
Supplier Names

3x1 Group

ASA Recruitment

ASA Recruitment (Quick Quotes)

Anderson Strathern LLP

Argyll Woodlanders

Arthur J. Gallagher Insurance Brokers Ltd

Arvato Limited

CMM Pools Ltd

Capital Document Solutions Ltd (Main Contact)

Carat

Castleview Plant

Chas Stewart Plumbing & Heating Engineers Limited

City Building (Contracts) LLP/RSBi

Dacoll Ltd

DataVita Limited

Datatank

Deaf Action

Fuse Mobility

GTR Contracts Ltd

Gowrie Contracts Ltd

Hall and Kay Fire Engineering

Harvey Nash

Heil Farid European Company Limited

Hilliam Research and Analysis

Jump Research

Lorien Resourcing Ltd

MacRoberts LLP

McSence Limited

Nigsun Limited

Nixon Hire

Parity Professionals Limited

Phoenix Software

Pinnacle Pipe Supplies Ltd

Proact

Regen Waste Limited

Ricoh UK Ltd.

Risk Management Partners

SOFTWARE BOX LIMITED

Scott Young and Sons Ltd

Siemens Mobility Limited

Stone Computers Ltd

The Media Shop Scotland Ltd

Venesky Brown Ltd

Xi Engineering Consultants

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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