Award

Social Care call centre triage service

THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS")

This public procurement record has 1 release in its history.

Award

27 May 2020 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

The procurement process for the Social Care call centre triage service was conducted by NHS National Services Scotland (NSS), headquartered in Edinburgh, UK. This tender, classified under the health services industry, was completed on 13 March 2020, with a contract value of £85,630. The procurement employed an open procedure and was aimed at establishing an effective communication channel between the Social Care Sector and NHS during the Coronavirus pandemic. The address for the buying organisation is Gyle Square, 1 South Gyle Crescent, Edinburgh, EH12 9EB.

This contract presents a significant opportunity for businesses, particularly those specialising in call centre services and social care solutions, to expand their reach within the public sector. As the awarded contract was granted to Pursuit Marketing, businesses with expertise in omni-channel communication and a strong understanding of social care processes would be well-positioned to compete in future tenders within this domain. Engaging in such contracts can provide a pathway to long-term partnerships with public authorities, especially those in health-related services.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Social Care call centre triage service

Notice Description

social care call centre triage service

Lot Information

Lot 1

The facilitation of effective engagement between the Social Care Sector and NHS during the Coronavirus pandemic, providing omni-channel inbound and outbound contact centre support to both respond to enquiries to the dedicated hotline, and proactively share updates with the Social Care Sector organisations

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000618704
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY387145
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79413000 - Marketing management consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£85,630 Under £100K

Notice Dates

Publication Date
27 May 20205 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
13 Mar 20205 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS")
Contact Name
Not specified
Contact Email
nss.procurementteam@nhs.net
Contact Phone
+44 1698794410

Buyer Location

Locality
EDINBURGH
Postcode
EH12 9EB
Post Town
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland
Local Authority
City of Edinburgh
Electoral Ward
Drum Brae/Gyle
Westminster Constituency
Edinburgh South West

Supplier Information

Number of Suppliers
1
Supplier Name

PURSUIT MARKETING

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-r6ebe6-0000618704-2020-05-27T00:00:00Z",
    "date": "2020-05-27T00:00:00Z",
    "ocid": "ocds-r6ebe6-0000618704",
    "initiationType": "tender",
    "parties": [
        {
            "id": "org-67",
            "name": "The Common Services Agency (more commonly known as NHS National Services Scotland) (\"NSS\")",
            "identifier": {
                "legalName": "The Common Services Agency (more commonly known as NHS National Services Scotland) (\"NSS\")"
            },
            "address": {
                "streetAddress": "Gyle Square (NSS Head Office), 1 South Gyle Crescent",
                "locality": "Edinburgh",
                "region": "UKM",
                "postalCode": "EH12 9EB"
            },
            "contactPoint": {
                "email": "nss.procurementteam@nhs.net",
                "telephone": "+44 1698794410",
                "url": "http://"
            },
            "roles": [
                "buyer",
                "centralPurchasingBody"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "Body governed by public law",
                        "scheme": "TED_CA_TYPE"
                    },
                    {
                        "id": "07",
                        "description": "Health",
                        "scheme": "COFOG"
                    }
                ],
                "url": "http://www.nhsscotlandprocurement.scot.nhs.uk/"
            }
        },
        {
            "id": "org-70",
            "name": "Pursuit Marketing",
            "identifier": {
                "legalName": "Pursuit Marketing"
            },
            "address": {
                "streetAddress": "131-133 Minerva Street",
                "locality": "Glasgow",
                "region": "UK",
                "postalCode": "G3 8LE"
            },
            "contactPoint": {
                "email": "accounts@pursuitmarketing.co.uk",
                "telephone": "+44 7477780945"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large",
                "url": "http://"
            }
        },
        {
            "id": "org-71",
            "name": "Edinburgh Sherrif Court and Justice of the Peace Court",
            "identifier": {
                "legalName": "Edinburgh Sherrif Court and Justice of the Peace Court"
            },
            "address": {
                "streetAddress": "Sheriff Court House, 27 Chambers Street",
                "locality": "Edinburgh",
                "postalCode": "EH1 1LB"
            },
            "contactPoint": {
                "email": "edinburgh@scotcourts.gov.uk",
                "telephone": "+44 1312252525",
                "url": "http://"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "name": "The Common Services Agency (more commonly known as NHS National Services Scotland) (\"NSS\")",
        "id": "org-67"
    },
    "tender": {
        "id": "NSS192068",
        "title": "Social Care call centre triage service",
        "description": "social care call centre triage service",
        "status": "complete",
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "UKM"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "MAY387145",
                "documentType": "awardNotice",
                "title": "Social Care call centre triage service",
                "description": "social care call centre triage service",
                "url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY387145",
                "format": "text/html"
            }
        ],
        "lots": [
            {
                "id": "1",
                "description": "The facilitation of effective engagement between the Social Care Sector and NHS during the Coronavirus pandemic, providing omni-channel inbound and outbound contact centre support to both respond to enquiries to the dedicated hotline, and proactively share updates with the Social Care Sector organisations",
                "status": "complete",
                "hasOptions": false
            }
        ],
        "coveredBy": [
            "GPA"
        ],
        "classification": {
            "id": "79413000",
            "scheme": "CPV"
        }
    },
    "awards": [
        {
            "id": "NSS192068",
            "suppliers": [
                {
                    "id": "org-70",
                    "name": "Pursuit Marketing"
                }
            ],
            "relatedLots": [
                "1"
            ]
        }
    ],
    "contracts": [
        {
            "id": "NSS192068",
            "awardID": "NSS192068",
            "status": "active",
            "value": {
                "amount": 85630,
                "currency": "GBP"
            },
            "dateSigned": "2020-03-13T00:00:00Z"
        }
    ],
    "language": "EN",
    "description": "(SC Ref:618704)",
    "bids": {
        "statistics": [
            {
                "id": "162",
                "measure": "bids",
                "value": 1,
                "relatedLot": "1"
            },
            {
                "id": "163",
                "measure": "smeBids",
                "value": 0,
                "relatedLot": "1"
            },
            {
                "id": "164",
                "measure": "foreignBidsFromEU",
                "value": 0,
                "relatedLot": "1"
            },
            {
                "id": "165",
                "measure": "foreignBidsFromNonEU",
                "value": 0,
                "relatedLot": "1"
            },
            {
                "id": "166",
                "measure": "electronicBids",
                "value": 0,
                "relatedLot": "1"
            }
        ]
    },
    "links": [
        {
            "rel": "canonical",
            "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000618704"
        }
    ],
    "noticetype": "PCS Notice - Website Contract Award Notice"
}