Award

NSSCOVID-19 -174 Contact Centre and Analytics Advisory Support - TTIS Programme.

THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS")

This public procurement record has 1 release in its history.

Award

14 Sep 2020 at 00:00

Summary of the contracting process

The procurement process details a contract awarded by The Common Services Agency, commonly known as NHS National Services Scotland (NSS), for the implementation of a Contact Centre and Analytics Advisory Support under the TTIS Programme. This service is vital to meet the heightened demands during the Covid-19 pandemic. The procurement method employed was limited, specifically a direct award without prior publication, justified by extreme urgency under Regulation 33(1)(c) of the Public Contracts (Scotland) Regulations 2015. The contract was signed on 25th May 2020, with a total value of £500,000, and delivery is to be conducted in Scotland. This contract is classified under the health industry category.

This tender presents significant opportunities for businesses in the technology and telecommunications sectors, particularly those specialising in call centre operations, staff training, and system analytics. Given the urgency and specific requirements for supporting healthcare services during a crisis, companies with proven experience in implementing robust contact centre solutions or in providing health-related advisory support would be well-placed to engage in similar future contracts. With this type of procurement, suppliers who can demonstrate high-quality service provision along with competitive pricing are likely to stand out in the bidding process.

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Notice Title

NSSCOVID-19 -174 Contact Centre and Analytics Advisory Support - TTIS Programme.

Notice Description

implementation of call centre, staff and technology

Lot Information

Lot 1

This is a directly awarded contract between the Authority on behalf of NHS Scotland to meet the additional demands of the Scottish Health and Social Care sector during the current Covid-19 pandemic. This award has been approved for reasons of extreme urgency brought about by events unforeseeable by the contracting authority in line with Regulation 33(1)(c) of the Public Contracts (Scotland) Regulations 2015

Procurement Information

This is a directly awarded contract between the Authority on behalf of NHS Scotland to meet the additional demands of the Scottish Health and Social Care sector during the current Covid-19 pandemic.

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000623121
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP394826
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£500,000 £500K-£1M

Notice Dates

Publication Date
14 Sep 20205 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
25 May 20205 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS")
Contact Name
Not specified
Contact Email
nss.procurementteam@nhs.scot
Contact Phone
+44 1698794410

Buyer Location

Locality
EDINBURGH
Postcode
EH12 9EB
Post Town
Edinburgh
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland

Local Authority
City of Edinburgh
Electoral Ward
Drum Brae/Gyle
Westminster Constituency
Edinburgh South West

Supplier Information

Number of Suppliers
1
Supplier Name

CAPGEMINI

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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