Award

NSSCOVID-19 -168 Contact Centre Service for Contact Tracing

THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS")

This public procurement record has 1 release in its history.

Award

11 Jun 2020 at 00:00

Summary of the contracting process

The procurement process involves The Common Services Agency (NHS National Services Scotland) seeking a Contact Centre Service for Contact Tracing, which is pivotal during the ongoing Covid-19 pandemic. The procurement method adopted is a limited procedure, with the contract directly awarded on May 22, 2020, to 8x8 UK, valued at £790,000. The category for this procurement is classified under health services, specifically addressing urgent requirements in Scotland. This tender is part of the completion phase of the procurement lifecycle.

This opportunity presents significant potential for growth for businesses specialising in virtual contact centre solutions and related services. Companies with expertise in health communication technologies and those that can deliver robust, scalable software solutions would be well-positioned to compete in future tenders. Given the emphasis on quality and price in the award criteria, businesses that can showcase high-quality services at competitive rates will likely find themselves at an advantage in similar procurement processes.

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Notice Title

NSSCOVID-19 -168 Contact Centre Service for Contact Tracing

Notice Description

Virtual Contact Centre software and services

Lot Information

Lot 1

This is a directly awarded contract between the Authority on behalf of NHS Scotland to meet the additional demands of the Scottish Health and Social Care sector during the current Covid-19 pandemic. This award has been approved for reasons of extreme urgency brought about by events unforeseeable by the contracting authority in line with Regulation 33(1)(c) of the Public Contracts (Scotland) Regulations 2015

Procurement Information

This is a directly awarded contract between the Authority on behalf of NHS Scotland to meet the additional demands of the Scottish Health and Social Care sector during the current Covid-19 pandemic.

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000623262
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN388179
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72268000 - Software supply services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£790,000 £500K-£1M

Notice Dates

Publication Date
11 Jun 20205 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
22 May 20205 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS")
Contact Name
SSGovernance
Contact Email
nss.ssgovernance@nhs.net
Contact Phone
+44 1698794410

Buyer Location

Locality
EDINBURGH
Postcode
EH12 9EB
Post Town
Edinburgh
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland

Local Authority
City of Edinburgh
Electoral Ward
Drum Brae/Gyle
Westminster Constituency
Edinburgh South West

Supplier Information

Number of Suppliers
1
Supplier Name

8X8 UK (T/A 8X8

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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