Award

Award of Customer Records Management (CRM) System

SCOTTISH GOVERNMENT

This public procurement record has 1 release in its history.

Award

05 Aug 2020 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

The procurement process is initiated by the Scottish Government, focusing on the award of a Customer Records Management (CRM) System for the Scottish National Investment Bank. This tender falls under the services industry category and is located in Edinburgh, UK. The procurement method adopted is an open procedure, and the award was completed on 23rd July 2020, with a contract value of £205,377. The procurement is marked as complete, indicating that the successful contractor, Softcat, has been awarded the contract.

This tender presents significant opportunities for businesses specialising in software services, particularly those capable of providing CRM systems. Companies that are well-versed in delivering tailored IT solutions and have experience with public sector clients will find themselves well-suited to compete in such tenders. The completed nature of this contract also reflects a successful model for future pursuits within similar government frameworks, particularly those pertaining to economic and public services.

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Notice Information

Notice Title

Award of Customer Records Management (CRM) System

Notice Description

Provision of a Customer Records Management (CRM) System for the Scottish National Investment Bank

Lot Information

Lot 1

Provision of a Customer Records Management (CRM) System for the Scottish National Investment Bank

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000626893
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG391813
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£205,377 £100K-£500K

Notice Dates

Publication Date
5 Aug 20205 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
23 Jul 20205 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SCOTTISH GOVERNMENT
Contact Name
Kate Townsley
Contact Email
kate.townsley@gov.scot
Contact Phone
+44 1412425962

Buyer Location

Locality
EDINBURGH
Postcode
EH11 3DX
Post Town
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
Not specified
Local Authority
City of Edinburgh
Electoral Ward
Sighthill/Gorgie
Westminster Constituency
Edinburgh West

Supplier Information

Number of Suppliers
1
Supplier Name

SOFTCAT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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