Award

COPFS-2020-009 ITSM Service Desk

CROWN OFFICE AND PROCURATOR FISCAL SERVICE

This public procurement record has 1 release in its history.

Award

04 Sep 2020 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

The procurement process for the provision of a cloud-based IT Service Management Service Desk, titled "COPFS-2020-009 ITSM Service Desk," is led by the Crown Office and Procurator Fiscal Service. Located in Edinburgh, with additional service delivery in Glasgow, this contract falls under the services category and was awarded under the open procurement method. The contract was signed on 1st September 2020, with a total value of £199,000. The process is now complete, having received one bid for this contract, which originates from the Crown Commercial Services G-Cloud 11 framework.

This tender presents an opportunity for IT service providers, particularly those specialising in cloud-based solutions and IT service management, to expand their market presence. Businesses with capabilities in developing and implementing IT Service Management platforms, including chatbots and self-service portals, will find this contract particularly relevant. The competitive landscape is conducive for larger firms looking to leverage existing frameworks for government contracts, although no bids from SMEs were reported for this opportunity.

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Notice Information

Notice Title

COPFS-2020-009 ITSM Service Desk

Notice Description

Provision of a cloud-based IT Service Management Service Desk with Chatbot and self-service portal.

Lot Information

Lot 1

This is a contract award notice for a call-off from the Crown Commercial Services G-Cloud 11 framework for the provision of a cloud-based IT Service Management Service Desk with Chatbot and self-service portal.. This is a contract award notice for a call-off from the Crown Commercial Services G-Cloud 11 framework for the provision of a cloud-based IT Service Management Service Desk with Chatbot and self-service portal.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000629392
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP393834
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72222300 - Information technology services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£199,000 £100K-£500K

Notice Dates

Publication Date
4 Sep 20205 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
1 Sep 20205 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CROWN OFFICE AND PROCURATOR FISCAL SERVICE
Contact Name
Ruth Wildgoose
Contact Email
procurementreturns@copfs.gov.uk
Contact Phone
+44 3000203000

Buyer Location

Locality
EDINBURGH
Postcode
EH1 1LA
Post Town
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland
Local Authority
City of Edinburgh
Electoral Ward
City Centre
Westminster Constituency
Edinburgh East and Musselburgh

Supplier Information

Number of Suppliers
1
Supplier Name

FRESHWORKS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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