Award

Guide Communicator Service

NHS GREATER GLASGOW AND CLYDE

This public procurement record has 2 releases in its history.

Award

25 Feb 2021 at 00:00

Tender

24 Nov 2020 at 00:00

Summary of the contracting process

NHS Greater Glasgow and Clyde is seeking to procure a Guide Communicator Service through an open tender process. This contract, valued at £300,000 and signed on 13 January 2021, is aimed at providing essential support for deafblind individuals, enabling them to safely navigate everyday tasks. The tender was initially published as active on 24 November 2020, with the submission deadline occurring on 5 January 2021. The services will be delivered across various locations in Glasgow, covering the geographical areas of UKM81, UKM82, and UKM83, and will ensure comprehensive communication support throughout the year.

This procurement represents a significant opportunity for businesses specialising in social care services, particularly those experienced in working with the deaf and hard-of-hearing communities. Providers that can demonstrate qualifications and a robust track record in delivering similar services will be well-positioned to compete. The successful bidder will not only fulfil a critical role in supporting vulnerable populations but will also contribute to broader community benefits, enhancing their reputation and service portfolio within the public sector.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Guide Communicator Service

Notice Description

NHS Greater Glasgow and Clyde (NHSGGC) are seeking an organisation for the provision of a Guide/Communicator service.

Lot Information

Lot 1

NHS Greater Glasgow and Clyde (NHSGGC) are seeking an organisation for the provision of a Guide/Communicator service. Guide/Communicators are highly skilled individuals, trained to be the eyes and ears of a deafblind person. They relay information, facilitate communication with others and ensure they are able to get about safely. They are neutral, alert and give information, not advice, without prior selection or processing. Deafblind people will receive the service 363 days per year 8am till midnight. The service will ensure communication and guiding support to enable deafblind people to undertake everyday tasks including: -health appointments -accessing health information -healthy living activities which promote good health -social work services -housing services -social activities -independent living activities

Renewal: Option to extend for 3 x 12 months

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000631336
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB407938
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79540000 - Interpretation services

Notice Value(s)

Tender Value
Not specified
Lots Value
£300,000 £100K-£500K
Awards Value
Not specified
Contracts Value
£300,000 £100K-£500K

Notice Dates

Publication Date
25 Feb 20214 years ago
Submission Deadline
5 Jan 2021Expired
Future Notice Date
Not specified
Award Date
13 Jan 20215 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
NHS GREATER GLASGOW AND CLYDE
Contact Name
Not specified
Contact Email
kelly.rodgers@ggc.scot.nhs.uk
Contact Phone
+44 1412013591

Buyer Location

Locality
GLASGOW
Postcode
G4 0SF
Post Town
Glasgow
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM81 East Dunbartonshire, West Dunbartonshire, and Helensburgh and Lomond, TLM82 Glasgow City, TLM83 Inverclyde, East Renfrewshire, and Renfrewshire

Local Authority
Glasgow City
Electoral Ward
Dennistoun
Westminster Constituency
Glasgow North East

Supplier Information

Number of Suppliers
1
Supplier Name

DEAFBLIND SCOTLAND

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-r6ebe6-0000631336-2021-02-25T00:00:00Z",
    "date": "2021-02-25T00:00:00Z",
    "ocid": "ocds-r6ebe6-0000631336",
    "initiationType": "tender",
    "parties": [
        {
            "id": "org-23",
            "name": "NHS Greater Glasgow and Clyde",
            "identifier": {
                "legalName": "NHS Greater Glasgow and Clyde"
            },
            "address": {
                "streetAddress": "Procurement Department, Glasgow Royal Infirmary, 84 Castle Street",
                "locality": "Glasgow",
                "region": "UKM82",
                "postalCode": "G4 0SF"
            },
            "contactPoint": {
                "email": "kelly.rodgers@ggc.scot.nhs.uk",
                "telephone": "+44 1412013591",
                "url": "http://www.publictendersscotland.publiccontractsscotland.gov.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "Body governed by public law",
                        "scheme": "TED_CA_TYPE"
                    },
                    {
                        "id": "07",
                        "description": "Health",
                        "scheme": "COFOG"
                    }
                ],
                "url": "http://www.nhsggc.org.uk/"
            }
        },
        {
            "id": "org-13",
            "name": "Glasgow Sheriff Court and Justice of the Peace Court",
            "identifier": {
                "legalName": "Glasgow Sheriff Court and Justice of the Peace Court"
            },
            "address": {
                "locality": "Glasgow"
            },
            "contactPoint": {
                "url": "http://"
            },
            "roles": [
                "reviewBody"
            ]
        },
        {
            "id": "org-37",
            "name": "NHS Greater Glasgow and Clyde",
            "identifier": {
                "legalName": "NHS Greater Glasgow and Clyde"
            },
            "address": {
                "streetAddress": "Procurement Department, Glasgow Royal Infirmary, 84 Castle Street",
                "locality": "Glasgow",
                "region": "UKM82",
                "postalCode": "G4 0SF"
            },
            "contactPoint": {
                "email": "kelly.rodgers@ggc.scot.nhs.uk",
                "telephone": "+44 1412013591",
                "url": "http://"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "Body governed by public law",
                        "scheme": "TED_CA_TYPE"
                    },
                    {
                        "id": "07",
                        "description": "Health",
                        "scheme": "COFOG"
                    }
                ],
                "url": "http://www.nhsggc.org.uk/"
            }
        },
        {
            "id": "org-38",
            "name": "Deafblind Scotland",
            "identifier": {
                "legalName": "Deafblind Scotland"
            },
            "address": {
                "streetAddress": "1 Neasham Drive",
                "locality": "Glasgow",
                "region": "UKM81",
                "postalCode": "G663FA"
            },
            "contactPoint": {
                "telephone": "+44 1417776111"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "sme",
                "url": "http://"
            }
        },
        {
            "id": "org-14",
            "name": "Glasgow Sheriff Court and Justice of the Peace Court",
            "identifier": {
                "legalName": "Glasgow Sheriff Court and Justice of the Peace Court"
            },
            "address": {
                "streetAddress": "1 Carlton Place",
                "locality": "Glasgow",
                "postalCode": "G5 9TW"
            },
            "contactPoint": {
                "url": "http://"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "name": "NHS Greater Glasgow and Clyde",
        "id": "org-37"
    },
    "tender": {
        "id": "GGC0683",
        "title": "Guide Communicator Service",
        "description": "NHS Greater Glasgow and Clyde (NHSGGC) are seeking an organisation for the provision of a Guide/Communicator service.",
        "status": "complete",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "id": "79540000",
                        "scheme": "CPV"
                    }
                ],
                "deliveryLocation": {
                    "description": "NHS Greater Glasgow and Clyde"
                },
                "deliveryAddresses": [
                    {
                        "region": "UKM82"
                    },
                    {
                        "region": "UKM83"
                    },
                    {
                        "region": "UKM81"
                    },
                    {
                        "region": "UKM82"
                    },
                    {
                        "region": "UKM83"
                    },
                    {
                        "region": "UKM81"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "mainProcurementCategory": "services",
        "submissionMethod": [
            "electronicSubmission"
        ],
        "submissionMethodDetails": "http://www.publictendersscotland.publiccontractsscotland.gov.uk",
        "tenderPeriod": {
            "endDate": "2021-01-05T13:00:00Z"
        },
        "awardPeriod": {
            "startDate": "2021-01-05T14:00:00Z"
        },
        "documents": [
            {
                "id": "NOV400558",
                "documentType": "contractNotice",
                "title": "Guide Communicator Service",
                "description": "NHS Greater Glasgow and Clyde (NHSGGC) are seeking an organisation for the provision of a Guide/Communicator service.",
                "url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV400558",
                "format": "text/html"
            },
            {
                "id": "FEB407938",
                "documentType": "awardNotice",
                "title": "Guide Communicator Service",
                "description": "NHS Greater Glasgow and Clyde (NHSGGC) are seeking an organisation for the provision of a Guide/Communicator service.",
                "url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB407938",
                "format": "text/html"
            }
        ],
        "lots": [
            {
                "id": "1",
                "description": "NHS Greater Glasgow and Clyde (NHSGGC) are seeking an organisation for the provision of a Guide/Communicator service. Guide/Communicators are highly skilled individuals, trained to be the eyes and ears of a deafblind person. They relay information, facilitate communication with others and ensure they are able to get about safely. They are neutral, alert and give information, not advice, without prior selection or processing. Deafblind people will receive the service 363 days per year 8am till midnight. The service will ensure communication and guiding support to enable deafblind people to undertake everyday tasks including: -health appointments -accessing health information -healthy living activities which promote good health -social work services -housing services -social activities -independent living activities",
                "status": "complete",
                "value": {
                    "amount": 300000,
                    "currency": "GBP"
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Quality",
                            "description": "100"
                        },
                        {
                            "type": "cost",
                            "name": "Cost",
                            "description": "0"
                        }
                    ]
                },
                "hasOptions": false,
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "contractPeriod": {
                    "durationInDays": 720
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "Option to extend for 3 x 12 months"
                }
            }
        ],
        "bidOpening": {
            "date": "2021-01-05T14:00:00Z"
        },
        "contractTerms": {
            "hasElectronicPayment": true,
            "electronicInvoicingPolicy": "allowed"
        },
        "selectionCriteria": {
            "criteria": [
                {
                    "type": "suitability",
                    "description": "With reference to ESPD Question 4A.2, tenderers must ensure that all Guide Communicators involved in the delivery of the service have full registration status with SASLI and/or NRCPD. This is a pass/fail question. Evidence will be required prior to contract award."
                },
                {
                    "type": "economic",
                    "description": "With reference to ESPD question 4B.6 - NHSGG&C will use its financial evaluation matrix which can be uploaded from the attachments area on PCS-Tender to assess the financial stability of tenderers. Tenderers should complete the evaluation matrix spread sheet included in the tender documents and confirm they meet the minimum requirement score. Tenderers with a Score of 50 and above will be deemed to have evidenced satisfactory financial stability. This is a pass/fail question. Failure to achieve a score of 50 or failure to provide this information will result in your tender being rejected. Tenderers should be able to provide financial accounts when requested by NHSGG&C. If a minus or 0GBP turnover applies, please include your last 3 years financial accounts to allow your financial validity to be evidenced. Should this not be available or should this show financial instability of the organisation, this may result in a fail.",
                    "minimum": "With reference to ESPD question 4B.5.1b It is a requirement of this contract that bidders hold, or can commit to obtain prior to the commencement of any subsequently awarded contract Employer's (Compulsory) Liability Insurance = GBP5m With reference to ESPD question 4B.5.2 It is a requirement of this contract that bidders hold, or can commit to obtain prior to the commencement of any subsequently awarded contract Public Liability Insurance = GBP10m"
                },
                {
                    "type": "technical",
                    "description": "With reference to ESPD question 4C.1.2, tenderers are required to provide examples that demonstrate they have the relevant experience to deliver this service. Examples must be from within the last 3 years. You should use the attached template to provide 2 examples that demonstrate experience that is relevant to this procurement exercise. If you cannot provide any examples you should explain why at the bottom of the template. Your completed response should be no more than 2 pages of A4. The completed document should be uploaded to question 4C.1.2 of the qualification envelope on PCS-Tender. This is a pass/fail question. Failure to provide examples will result in your tender being rejected. Failure to provide examples that demonstrate relevant experience will result in your tender being rejected.",
                    "minimum": "With reference to ESPD question 4D.1, tenderers must evidence a regularly reviewed and documented policy for Health and Safety (H&S) management endorsed by the Chief Executive Officer, or equivalent. The policy must be relevant to the nature and scale of the work and set out responsibilities for H&S management at all levels within the organisation. The policy must be relevant to the nature and scale of your operations and set out your company's responsibilities of health and safety management and compliance with legislation. This is a pass/fail question. Failure to evidence your policy will result in your tender being rejected. Failure to evidence a policy that meets the requirements will result in your tender being rejected."
                }
            ]
        },
        "submissionTerms": {
            "languages": [
                "en"
            ]
        },
        "classification": {
            "id": "79540000",
            "scheme": "CPV"
        },
        "hasRecurrence": false,
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        }
    },
    "language": "EN",
    "description": "(SC Ref:645390)",
    "links": [
        {
            "rel": "canonical",
            "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000631336"
        },
        {
            "rel": "canonical",
            "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000631336"
        }
    ],
    "noticetype": "OJEU - F3 - Contract Award Notice",
    "awards": [
        {
            "id": "GGC0683",
            "suppliers": [
                {
                    "id": "org-38",
                    "name": "Deafblind Scotland"
                }
            ],
            "relatedLots": [
                "1"
            ]
        }
    ],
    "contracts": [
        {
            "id": "GGC0683",
            "awardID": "GGC0683",
            "status": "active",
            "value": {
                "amount": 300000,
                "currency": "GBP"
            },
            "dateSigned": "2021-01-13T00:00:00Z"
        }
    ],
    "relatedProcesses": [
        {
            "id": "1",
            "relationship": [
                "planning"
            ],
            "scheme": "EU-OJ",
            "identifier": "2020/S 232-573918"
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "91",
                "measure": "bids",
                "value": 1,
                "relatedLot": "1"
            },
            {
                "id": "92",
                "measure": "smeBids",
                "value": 1,
                "relatedLot": "1"
            },
            {
                "id": "93",
                "measure": "foreignBidsFromEU",
                "value": 1,
                "relatedLot": "1"
            },
            {
                "id": "94",
                "measure": "foreignBidsFromNonEU",
                "value": 0,
                "relatedLot": "1"
            },
            {
                "id": "95",
                "measure": "electronicBids",
                "value": 1,
                "relatedLot": "1"
            }
        ]
    }
}