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Case 488208 BSL Based Video Relay Service

Scottish Government

This public procurement record has 2 releases in its history.

Award

06 Aug 2021 at 01:00

OJEU - F3 - Contract Award Notice
Tender

02 Nov 2020 at 00:00

OJEU - F2 - Contract Notice
Summary of the contracting process

The Scottish Government has initiated a public procurement process for the "Case 488208 BSL Based Video Relay Service", aimed at providing a fully managed online Video Relay Interpreting Service for the benefit of British Sign Language users in Scotland. The procurement is classified under the main category of services, specifically in the education and public services industry. The procurement is currently at the Award stage, with the contract valued at £584,400 and signed on 1 April 2021. The tender was originally planned to run from 1 April 2021 to 31 March 2023, with an option to extend for an additional period of 24 months. The buying authority is located at 4 Atlantic Quay, 70 York Street, Glasgow, G2 8JX, UK, and all communications regarding this procurement should be directed to the designated contact point within the organisation.

This contract presents significant opportunities for businesses specialising in video relay services, particularly those experienced in providing communication solutions for Deaf and Deafblind users. Companies with capabilities in delivering high-quality interpreting services, especially those that engage with visual interpretation technologies, will be well-suited to compete for this contract. Given the emphasis on quality (70% of the scoring criteria) over price (30%), bidders demonstrating robust experience and high standards of service delivery will have a competitive advantage. Additionally, as the awarded supplier, "Sign Language Interactions", is a large-scale company, there may be opportunities for smaller or innovative suppliers to operate as subcontractors, enhancing their business footprint within the public sector.

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Notice Information

Notice Title

Case 488208 BSL Based Video Relay Service

Notice Description

Case 488208 BSL Based Video Relay Service for the period 1 April 2021 to 31 March 2023 with the option to extend for a period of 24 months arranged on an annual basis

Lot Information

Lot 1

The Scottish Government's Directorate for Community Health and Social Care, Social Care Support Division requires a suitably qualified and experienced contractor to provide a fully managed online Video Relay Interpreting Service (VRS). The purpose of the service (called "contactSCOTLAND-BSL") is to enable Scottish Deaf and Deafblind British Sign Language (BSL) users to access and interact with public sector bodies, third sector services, the private sector and family and friends (hereafter referred to as services, family and friends). The contactSCOTLAND-BSL service will offer Scotland's 6,500 BSL users the means to communicate, in real-time, with services, family and friends via video-call and a BSL/English interpreter. The BSL user contacts the service through a mobile device such as a smartphone or tablet or desktop computer and signs via the camera to the online BSL/English interpreter, who in turn calls (telephones) the services or family or friends and relays the call between the two.. Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015.

Renewal: Optional 24 month extension.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000634402
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG423763
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79540000 - Interpretation services

Notice Value(s)

Tender Value
£2,544,000 £1M-£10M
Lots Value
£2,544,000 £1M-£10M
Awards Value
Not specified
Contracts Value
£584,400 £500K-£1M

Notice Dates

Publication Date
6 Aug 20215 years ago
Submission Deadline
4 Dec 2020Expired
Future Notice Date
Not specified
Award Date
1 Apr 20215 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Scottish Government
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G2 8JX
Postcode Area
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM Scotland
Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow North

Supplier Information

Number of Suppliers
1
Supplier Name

Sign Language Interactions

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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