Award

Speech Enabled Auto Attendant System Support

PERTH & KINROSS COUNCIL

This public procurement record has 1 release in its history.

Award

06 Jan 2021 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

The procurement process involves Perth & Kinross Council, based in Perth, UK, who has awarded a contract for the "Speech Enabled Auto Attendant System Support." This procurement falls under the services category, and the process was conducted using an open method. Key dates include the contract being signed on 22 December 2020, with the award notice published on 6 January 2021. The contract was awarded to Netcall Technology Limited, with a total value of £12,712.

This tender presents a significant opportunity for businesses, especially small and medium-sized enterprises, to engage in public service contracts. Companies specialising in automated systems or customer service solutions would be particularly well-suited to compete for similar tenders, allowing them to expand their presence in the public sector and potentially secure long-term contracts with local authorities.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Speech Enabled Auto Attendant System Support

Notice Description

Support for the Speech Enabled Auto Attendant System used by PKC's Customer Service Team

Lot Information

Lot 1

Support for the Speech Enabled Auto Attendant System used by PKC's Customer Service Team

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000640426
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN403490
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72261000 - Software support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£12,712 Under £100K

Notice Dates

Publication Date
6 Jan 20215 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
22 Dec 20205 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
PERTH & KINROSS COUNCIL
Contact Name
Brenda Tonner
Contact Email
btonner@pkc.gov.uk
Contact Phone
+44 1738475000

Buyer Location

Locality
PERTH
Postcode
PH1 5PH
Post Town
Perth
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM0 Eastern Scotland
Small Region (ITL 3)
TLM02 Perth and Kinross, and Stirling
Delivery Location
TLM77 Perth and Kinross, and Stirling
Local Authority
Perth and Kinross
Electoral Ward
Perth City Centre
Westminster Constituency
Perth and Kinross-shire

Supplier Information

Number of Suppliers
1
Supplier Name

NETCALL TECHNOLOGY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-r6ebe6-0000640426-2021-01-06T00:00:00Z",
    "date": "2021-01-06T00:00:00Z",
    "ocid": "ocds-r6ebe6-0000640426",
    "initiationType": "tender",
    "parties": [
        {
            "id": "org-182",
            "name": "Perth & Kinross Council",
            "identifier": {
                "legalName": "Perth & Kinross Council"
            },
            "address": {
                "streetAddress": "2 High Street",
                "locality": "Perth",
                "region": "UKM77",
                "postalCode": "PH1 5PH"
            },
            "contactPoint": {
                "name": "Brenda Tonner",
                "email": "BTonner@pkc.gov.uk",
                "telephone": "+44 1738475000",
                "url": "http://"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "Regional or local authority",
                        "scheme": "TED_CA_TYPE"
                    },
                    {
                        "id": "01",
                        "description": "General public services",
                        "scheme": "COFOG"
                    }
                ],
                "url": "http://www.pkc.gov.uk"
            }
        },
        {
            "id": "org-456",
            "name": "Netcall Technology Limited",
            "identifier": {
                "legalName": "Netcall Technology Limited"
            },
            "address": {
                "streetAddress": "1st Floor, Building 2 Peoplebuilding Estate, Maylands Avenue",
                "locality": "Hemel Hempstead",
                "region": "UK",
                "postalCode": "HP2 4NW"
            },
            "contactPoint": {
                "telephone": "+44 3303336100",
                "faxNumber": "+44 3303330102"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "sme",
                "url": "http://"
            }
        },
        {
            "id": "org-184",
            "name": "Perth Sheriff Court",
            "identifier": {
                "legalName": "Perth Sheriff Court"
            },
            "address": {
                "locality": "Perth"
            },
            "contactPoint": {
                "url": "http://"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "name": "Perth & Kinross Council",
        "id": "org-182"
    },
    "tender": {
        "id": "PKC10071",
        "title": "Speech Enabled Auto Attendant System Support",
        "description": "Support for the Speech Enabled Auto Attendant System used by PKC's Customer Service Team",
        "status": "complete",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "id": "72261000",
                        "scheme": "CPV"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKM77"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "JAN403490",
                "documentType": "awardNotice",
                "title": "Speech Enabled Auto Attendant System Support",
                "description": "Support for the Speech Enabled Auto Attendant System used by PKC's Customer Service Team",
                "url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN403490",
                "format": "text/html"
            }
        ],
        "lots": [
            {
                "id": "1",
                "description": "Support for the Speech Enabled Auto Attendant System used by PKC's Customer Service Team",
                "status": "complete",
                "hasOptions": false
            }
        ],
        "coveredBy": [
            "GPA"
        ],
        "classification": {
            "id": "72261000",
            "scheme": "CPV"
        }
    },
    "awards": [
        {
            "id": "PKC10071",
            "suppliers": [
                {
                    "id": "org-456",
                    "name": "Netcall Technology Limited"
                }
            ],
            "relatedLots": [
                "1"
            ]
        }
    ],
    "contracts": [
        {
            "id": "PKC10071",
            "awardID": "PKC10071",
            "status": "active",
            "value": {
                "amount": 12712,
                "currency": "GBP"
            },
            "dateSigned": "2020-12-22T00:00:00Z"
        }
    ],
    "language": "EN",
    "description": "(SC Ref:640426)",
    "bids": {
        "statistics": [
            {
                "id": "1327",
                "measure": "bids",
                "value": 1,
                "relatedLot": "1"
            },
            {
                "id": "1328",
                "measure": "smeBids",
                "value": 1,
                "relatedLot": "1"
            },
            {
                "id": "1329",
                "measure": "foreignBidsFromEU",
                "value": 0,
                "relatedLot": "1"
            },
            {
                "id": "1330",
                "measure": "foreignBidsFromNonEU",
                "value": 0,
                "relatedLot": "1"
            },
            {
                "id": "1331",
                "measure": "electronicBids",
                "value": 1,
                "relatedLot": "1"
            }
        ]
    },
    "links": [
        {
            "rel": "canonical",
            "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000640426"
        }
    ],
    "noticetype": "PCS Notice - Website Contract Award Notice"
}