Award

NSSCOVID-19 -168A Vaccination Service Contact Centre

THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS")

This public procurement record has 1 release in its history.

Award

06 Jan 2021 at 00:00

Summary of the contracting process

The Common Services Agency, known as NHS National Services Scotland (NSS), has completed the procurement process for a contract titled "NSSCOVID-19 -168A Vaccination Service Contact Centre". This contract pertains to the provision of virtual contact centre software and services within the health sector, specifically targeting the additional demands created by the COVID-19 pandemic. The procurement process was conducted through a limited method, awarding the contract directly without prior publication of a call for competition. The award was finalised on 25 November 2020, with an estimated contract value of £132,486. The services are to be delivered in Scotland.

This tender presents a valuable opportunity for businesses specialising in virtual communications or software development to grow, particularly during a time when health services are in urgent need of support. Companies like 8x8 UK, who have previously engaged in similar contracts, are well-positioned to compete. Businesses that can demonstrate high-quality service offerings and have experience in meeting the needs of public health authorities will find this tender aligns with their expertise, enabling them to contribute positively to the ongoing healthcare efforts in Scotland.

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Notice Title

NSSCOVID-19 -168A Vaccination Service Contact Centre

Notice Description

Virtual Contact Centre software and services

Lot Information

Lot 1

This is a directly awarded contract between the Authority on behalf of NHS Scotland to meet the additional demands of the Scottish Health and Social Care sector during the current Covid-19 pandemic. This award has been approved on the basis of the protection of exclusive rights, including intellectual property rights in line with Regulation 33(1)(b) of the Public Contracts (Scotland) Regulations 2015

Procurement Information

This is a directly awarded contract between the Authority on behalf of NHS Scotland to meet the additional demands of the Scottish Health and Social Care sector during the current Covid-19 pandemic.

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000640435
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN403503
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72268000 - Software supply services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£132,486 £100K-£500K

Notice Dates

Publication Date
6 Jan 20215 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
25 Nov 20205 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS")
Contact Name
Stephanie McNiven
Contact Email
stephanie.mcniven2@nhs.scot
Contact Phone
+44 1698794410

Buyer Location

Locality
EDINBURGH
Postcode
EH12 9EB
Post Town
Edinburgh
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland

Local Authority
City of Edinburgh
Electoral Ward
Drum Brae/Gyle
Westminster Constituency
Edinburgh South West

Supplier Information

Number of Suppliers
1
Supplier Name

8X8 UK (T/A 8X8

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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