Notice Information
Notice Title
TRANSPORT SCOTLAND SCOTRAIL AND CALEDONIAN SLEEPER FRANCHISE'S SERVICE QUALITY INCENTIVE REGIME INFORMATION SYSTEM
Notice Description
Bespoke automated system for all components required for the Service Quality Incentive Regime.
Lot Information
Lot 1
Provision of a Field Auditing and Information System, with data hosting and operational support to enable the automated calculation and reporting of performance results of Transport Scotland's ScotRail and Caledonian Sleeper Franchises Service Quality Incentive Regime (SQUIRE). SQUIRE is a customer focused scheme that measures the quality of facilities at stations and on trains throughout Scotland. It covers a wide range of areas from waiting rooms, help points, ticket offices to train toilets, cleanliness and graffiti. The Franchisee is measured against set criteria and benchmarks, and is financially rewarded or penalised on the results. On a four-weekly cycle, Transport Scotland's team of Service Quality Auditors and back office management staff audit approximately 350 stations and 190 trains to ensure they are safe, clean, and offering passengers the required facilities and services. Re-inspections are performed where the required performance is not met to ensure remedial action has taken place.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-r6ebe6-0000648616
- Publication Source
- Public Contracts Scotland
- Latest Notice
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR410286
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- PCS Notice - Website Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Restricted procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £500,000 £500K-£1M
Notice Dates
- Publication Date
- 24 Mar 20214 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 6 Oct 201411 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Not Specified
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- TRANSPORT SCOTLAND
- Contact Name
- Paul Reid
- Contact Email
- paul.reid@transport.gov.scot
- Contact Phone
- +44 1412727925
Buyer Location
- Locality
- GLASGOW
- Postcode
- G4 0HF
- Post Town
- Glasgow
- Country
- Scotland
-
- Major Region (ITL 1)
- TLM Scotland
- Basic Region (ITL 2)
- TLM3 West Central Scotland
- Small Region (ITL 3)
- TLM32 Glasgow City
- Delivery Location
- TLM Scotland
-
- Local Authority
- Glasgow City
- Electoral Ward
- Anderston/City/Yorkhill
- Westminster Constituency
- Glasgow North
Further Information
Notice Documents
-
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR410286
TRANSPORT SCOTLAND SCOTRAIL AND CALEDONIAN SLEEPER FRANCHISE'S SERVICE QUALITY INCENTIVE REGIME INFORMATION SYSTEM - Bespoke automated system for all components required for the Service Quality Incentive Regime.
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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