Award

Mini Competition called off from the Additional Call Centre Service Capacity Framework Agreement for NSS National Contact Centre (NCC)

THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS")

This public procurement record has 1 release in its history.

Summary of the contracting process

The Common Services Agency, commonly known as NHS National Services Scotland (NSS), has recently completed a public procurement process for a mini-competition called off from the Additional Call Centre Service Capacity Framework Agreement, related to the NSS National Contact Centre (NCC). The contract was awarded following an open procedure and has a total value of £19,000,000. The buying organisation is located at Gyle Square, 1 South Gyle Crescent, Edinburgh, and the key date for the contract signing occurred on 17th March 2021. This procurement falls under the services category, specifically in the health industry, aimed at strengthening call centre capacities within the NSS. These opportunities present significant potential for business growth, particularly for large-scale suppliers experienced in delivering contact centre services. Businesses like ASCENSOS and go-centric, which have successfully secured the contract, illustrate the competitive landscape of this tender. Other large-scale organisations with capabilities in call centre operations are encouraged to explore future opportunities within this framework agreement, as there may be further competitions or call-offs that could arise as NHS continues to enhance its service delivery.

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Notice Title

Mini Competition called off from the Additional Call Centre Service Capacity Framework Agreement for NSS National Contact Centre (NCC)

Notice Description

Mini Competition for NSS National Contact Centre (NCC)

Lot Information

Lot 1

The Common Services Agency (more commonly known as National Services Scotland) (NSS) are putting in place a call off from the Additional Call Centre Services Capacity Framework Agreement for the NSS National Contact Centre (NCC). Two suppliers are appointed to the call off contract with 50% of additional support requirements allocated to each supplier.

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000648865
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR411983
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£19,000,000 £10M-£100M

Notice Dates

Publication Date
13 Apr 20214 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
17 Mar 20214 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS")
Contact Name
Not specified
Contact Email
nss.procurementteam@nhs.scot
Contact Phone
+44 1698794410

Buyer Location

Locality
EDINBURGH
Postcode
EH12 9EB
Post Town
Edinburgh
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland

Local Authority
City of Edinburgh
Electoral Ward
Drum Brae/Gyle
Westminster Constituency
Edinburgh South West

Supplier Information

Number of Suppliers
2
Supplier Names

ASCENSOS

GO-CENTRIC

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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