Award

National Phone Line

SCOTTISH GOVERNMENT

This public procurement record has 1 release in its history.

Summary of the contracting process

The Scottish Government has recently completed a procurement process for a project titled "National Phone Line", aimed at establishing a national helpline in response to the Covid-19 pandemic. This public procurement initiative falls under the services category and was conducted using an open procedure. The project is situated in Glasgow, UK, with the contract awarded on 24th March 2021, and the associated value of the contract is £10,000. This process was noted under the classification code 79512000, and the buyer has engaged with BT as the primary supplier for the project.

This tender presents a significant opportunity for businesses, particularly those specialising in telecommunications, helpline services, and public service support, to expand their operations. As the procurement method was open, it invited potential suppliers to propose their services, fostering competition. Companies with experience in managing high-demand helplines, particularly in crisis response scenarios, would be well-suited to pursue similar contracts in future rounds, enhancing their visibility and contributing to public welfare initiatives.

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Notice Title

National Phone Line

Notice Description

The Scottish Government required a supplier to set up a national helpline for the Covid-19 pandemic.

Lot Information

Lot 1

The Scottish Government required a supplier to set up a national helpline for the Covid-19 pandemic.

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000652270
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR413246
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£10,000 Under £100K

Notice Dates

Publication Date
28 Apr 20214 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
24 Mar 20214 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
SCOTTISH GOVERNMENT
Contact Name
Not specified
Contact Email
angus.mackenzie2@gov.scot
Contact Phone
+44 1412420133

Buyer Location

Locality
GLASGOW
Postcode
G2 8EA
Post Town
Glasgow
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM Scotland

Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow North

Supplier Information

Number of Suppliers
1
Supplier Name

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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