Award

Remote Desktop Support

COPFS

This public procurement record has 1 release in its history.

Award

08 Sep 2021 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

The procurement process conducted by the Crown Office and Procurator Fiscal Service (COPFS) focuses on the provision of Remote Desktop Support services. This project falls under the General public services category and is located in Glasgow, UK. The contract has recently been awarded, with the date signed on 3rd September 2021, under an open procurement method. The contract is active and valued at approximately £188,580.96. Services will be provided across 54 sites throughout Scotland, indicating a significant operational scope.

This contract presents valuable opportunities for businesses in the IT services sector, particularly those specialising in technical support and IT infrastructure. Companies with capabilities in desktop hardware and software maintenance, as well as those able to deploy skilled on-site engineers, are well-suited to compete for similar tenders in the future. Moreover, firms that can meet the security standards required for personnel working within COPFS offices are likely to find themselves in a favorable position to bid for upcoming contracts in this domain.

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Notice Information

Notice Title

Remote Desktop Support

Notice Description

COPFS requires the desktop service to include an onsite resource for the duration of the contract. The onsite resource will be proficient in hardware and software support, including: - Undertake break/fix for all desktop related hardware faults including PCs, laptops, tablets, monitors, printers, etc. - Small desktop hardware moves within/between COPFS offices. - Be able to complete the various tasks required to re-image a device prior to re-deployment. - Be capable of connecting hardware to local area network equipment. - Hardware upgrades when necessary.

Lot Information

Lot 1

These services will be carried out by an on-site engineer, integrated into the COPFS Service Desk Team. They will provide an immediate response to any desktop related service calls. The engineering resource need to be available to travel to any COPFS office during their duties. COPFS will not provide transport. The supplier will need to be able to deliver consistent levels of service for the deliverables assigned to them on a cost effective and best value basis. For security purposes all personnel shall need to have an Advanced Disclosure security standard certificate. The equipment to be supported is located across 54 sites throughout Scotland, including the Highlands and Islands. The level of skills required means the on-site engineer should be the equivalent of a Senior Analyst/Programmer/Tester/Specialist. The Supplier will identify and provide the details of a Contract Manager responsible for the allocation of assigned resources and to ensure identified demand is appropriately resourced when required. Regular engagement, as appropriate, will take place to manage the allocation of resources and to review the status of the Contract, against value and performance delivery. Any issues arising from the Contract will be raised to the Contract Manger who will engage with the COPFS Contract Manager for resolution.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000666549
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP426872
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£188,580 £100K-£500K

Notice Dates

Publication Date
8 Sep 20214 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
3 Sep 20214 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
COPFS
Contact Name
William Maclean
Contact Email
william.maclean@copfs.gov.uk
Contact Phone
+44 7804976224

Buyer Location

Locality
GLASGOW
Postcode
G5 9PS
Post Town
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM Scotland
Local Authority
Glasgow City
Electoral Ward
Southside Central
Westminster Constituency
Glasgow East

Supplier Information

Number of Suppliers
1
Supplier Name

NVT GROUP

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP426872
    Remote Desktop Support - COPFS requires the desktop service to include an onsite resource for the duration of the contract. The onsite resource will be proficient in hardware and software support, including: - Undertake break/fix for all desktop related hardware faults including PCs, laptops, tablets, monitors, printers, etc. - Small desktop hardware moves within/between COPFS offices. - Be able to complete the various tasks required to re-image a device prior to re-deployment. - Be capable of connecting hardware to local area network equipment. - Hardware upgrades when necessary.

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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