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TEC Call Handling Service

River Clyde Homes

This public procurement record has 1 release in its history.

Tender

02 Nov 2021 at 00:00

PCS Notice - Website Contract Notice
Summary of the contracting process

The procurement process is initiated by River Clyde Homes, which is seeking qualified suppliers for a Technology Enabled Care (TEC) Call Handling Service aimed at supporting tenants within their sheltered housing complexes in Inverclyde. The tender is currently in the active stage, with a closing date set for 16 November 2021. The procurement is classified under the services category, with an open procedure being the method of procurement. The contract is anticipated to commence on 17 January 2022 and will initially run for a duration of two years, with potential extensions available.

This tender presents a significant opportunity for businesses specialising in care services and technology solutions, particularly those with experience in telecare. Companies that are members of the Telecare Services Association (TSA) and hold relevant quality management certifications are ideally suited to compete. Successful bidders can expect to provide their services to a stable client base while adhering to stringent quality and operational standards, ultimately contributing to business growth in the public sector.

How relevant is this notice?

Notice Information

Notice Title

TEC Call Handling Service

Notice Description

River Clyde Homes requires to procure the services of an experienced and competent company to provide a Technology Enabled Care (TEC) Call Handling Service for our tenants housed within our sheltered housing complexes

Lot Information

Lot 1

River Clyde Homes requires to procure the services of an experienced and competent company to provide a Technology Enabled Care (TEC) Call Handling Service for our tenants housed within our sheltered housing complexes. A detailed specification for the service required is provided at Appendix F. This should be read and fully understood before submitting a tender response. The service must be implemented and operational by 17th January 2022, only companies who can meet this timescale should submit a tender offer.. Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 8 and 9 of the Procurement (Scotland) Regulations 2016.

Renewal: The contract will run for an initial two year duration. RCH may wish at its sole discretion to extend any resultant agreement for up to a further two twelve month periods subject to the agreement of the successful bidder.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000672295
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV431830
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
PCS Notice - Website Contract Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

32543000 - Telephone switchboards

79510000 - Telephone-answering services

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
2 Nov 20214 years ago
Submission Deadline
16 Nov 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
November 2025

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
River Clyde Homes
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GREENOCK
Postcode
PA15 4JT
Postcode Area
Paisley
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM33 Inverclyde, East Renfrewshire, and Renfrewshire
Delivery Location
TLM83 Inverclyde, East Renfrewshire, and Renfrewshire
Local Authority
Inverclyde
Electoral Ward
Inverclyde North
Westminster Constituency
Inverclyde and Renfrewshire West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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