TEC Call Handling Service

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            "name": "River Clyde Homes",
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                "description": "River Clyde Homes requires to procure the services of an experienced and competent company to provide a Technology Enabled Care (TEC) Call Handling Service for our tenants housed within our sheltered housing complexes. A detailed specification for the service required is provided at Appendix F. This should be read and fully understood before submitting a tender response. The service must be implemented and operational by 17th January 2022, only companies who can meet this timescale should submit a tender offer.. Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 8 and 9 of the Procurement (Scotland) Regulations 2016.",
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                    "description": "SPD Question 4B.5.1/2 - The Bidder confirms they already have or can commit to obtain, prior to the commencement of the contract, the levels of insurance cover indicated below: Employer's Liability Insurance = 5m GBP Public Liability = 2m GBP 4B.6 - The bidder's company name and registration number should be provided. These will be used to obtain a financial risk assessment report from Dun & Bradstreet. Only companies which are deemed financially stable by RCH's Finance Department, on the strength of their financial report will be eligible to be a party to the contract. It is the tenderer's responsibility to ensure that the information held by Dun & Bradstreet is up to date at the time of submission. If you prefer to have this assessment carried out in respect of a guarantor, such as an ultimate parent body, then you may elect for this option and details of the guarantor should be provided."
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                    "minimum": "4D.1 - Bidders will be required to produce certificates drawn up by independent bodies attesting that the bidder holds a UKAS (or equivalent) accredited independent third party certificate of compliance in accordance with BS EN ISO 9001 (or equivalent), or a documented policy regarding quality management. The policy must be relevant to the nature and scale of the work to be undertaken and set out responsibilities for quality management throughout the organisation. (Pass / Fail)"
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    "description": "Tenders must be submitted via the Public Contracts Scotland (PCS) electronic tender post box. Any response not submitted via the post box will not be considered. Any queries in relation to the tender must be raised via the 'Question & Answer' function of the PCS website. Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 8 and 9 of the Procurement (Scotland) Regulations 2016. NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=672295. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. (SC Ref:672295)",
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