Award

P21-012 Contact Centre Software Call Off from CCS GCloud 12

SKILLS DEVELOPMENT SCOTLAND CO. LIMITED

This public procurement record has 1 release in its history.

Award

07 Dec 2021 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

The procurement process involves a Call Off Contract for Contact Centre Software, initiated by Skills Development Scotland Co. Limited, located in Glasgow, UK. This tender falls under the goods category and is linked to the Crown Commercial Services GCloud 12 framework. The contract, awarded to 8x8 UK (t/a 8x8), has a total value of £578,510 and was formally signed on 1st December 2021. This contract is set for a duration of two years with potential extensions, providing essential ICT services across various agencies, including Scottish Enterprise and the South of Scotland Enterprise Agency.

This opportunity is well-suited for businesses specialising in technology solutions and software services, particularly those with expertise in contact centre applications. The competitive procurement method employed here, being open, encourages diverse bids, although only one bid was received for this particular contract by a large-scale supplier. Companies looking to scale their operations or expand into public sector collaborations should consider engaging in similar tenders, as they present significant avenues for growth in the IT service provider market.

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Notice Information

Notice Title

P21-012 Contact Centre Software Call Off from CCS GCloud 12

Notice Description

This Call Off Contract is for Contact Centre Software for SDS EIS, SE SFRS and SDS Contact Centre.

Lot Information

Lot 1

This is a Call Off Contract award notice for a Call Off Contract awarded under the Crown Commercial Services GCloud 12 agreement. This Call Off Contract is for three tenancies procured by SDS as the contracting authority, as follows: 1. EIS - this tenancy is used by SDS Enterprise Information Services (EIS). EIS is part of SDS and is responsible for providing Information and Communications Technology (ICT) services to around 3600 colleagues across SDS and our partner organisations; Scottish Enterprise, Highlands and Islands Enterprise, and the new South of Scotland Enterprise Agency. 2. SE EFRS - as part of the EIS service, SDS procure the contact centre software on behalf of Scottish Enterprise for use in the SE EFRS service. 3. SDS Customer Contact Centre

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000676178
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC434975
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£578,510 £500K-£1M

Notice Dates

Publication Date
7 Dec 20214 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
1 Dec 20214 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SKILLS DEVELOPMENT SCOTLAND CO. LIMITED
Contact Name
Not specified
Contact Email
procurement@sds.co.uk
Contact Phone
+44 1412256710

Buyer Location

Locality
GLASGOW
Postcode
G2 1DY
Post Town
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM Scotland
Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow East

Supplier Information

Number of Suppliers
1
Supplier Name

8X8 UK (T/A 8X8

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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