Award

Mini Competition called off from the Additional Call Centre Service Capacity Framework Agreement for NSS National Contact Centre (NCC)

THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS")

This public procurement record has 1 release in its history.

Award

08 Dec 2021 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

The procurement process involves the Common Services Agency, commonly known as NHS National Services Scotland (NSS), which is situated in Edinburgh, UK. The tender, titled "Mini Competition called off from the Additional Call Centre Service Capacity Framework Agreement for NSS National Contact Centre (NCC)," is currently in the Award stage, having been signed on 26th August 2021, with a contract value of £10,800,000. The procurement was conducted via an open procedure in the services category, specifically focusing on health-related call centre services.

This tender presents significant opportunities for businesses looking to expand in the health services sector, especially those possessing expertise in call centre operations and customer service delivery. Companies, particularly large-scale service providers like Pursuit Marketing Ltd, that can demonstrate experience in managing high-capacity call centre frameworks would be well-positioned to compete for similar future contracts. This is a chance for businesses to engage with a vital public health authority, potentially leading to long-term partnerships in the public sector.

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Notice Information

Notice Title

Mini Competition called off from the Additional Call Centre Service Capacity Framework Agreement for NSS National Contact Centre (NCC)

Notice Description

Mini Competition for NSS National Contact Centre (NCC)

Lot Information

Lot 1

The Common Services Agency (more commonly known as National Services Scotland) (NSS) are putting in place a call off from the Additional Call Centre Services Capacity Framework Agreement for the NSS National Contact Centre (NCC).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000676520
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC435219
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£10,800,000 £10M-£100M

Notice Dates

Publication Date
8 Dec 20214 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
26 Aug 20214 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS")
Contact Name
Jonathan Stevenson
Contact Email
jonathan.stevenson@nhs.scot
Contact Phone
+44 1698794410

Buyer Location

Locality
EDINBURGH
Postcode
EH12 9EB
Post Town
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland
Local Authority
City of Edinburgh
Electoral Ward
Drum Brae/Gyle
Westminster Constituency
Edinburgh South West

Supplier Information

Number of Suppliers
1
Supplier Name

PURSUIT MARKETING

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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