Award

ITSM Service Desk Solution 2021

CROWN OFFICE AND PROCURATOR FISCAL SERVICE

This public procurement record has 1 release in its history.

Award

13 Dec 2021 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

The procurement process is led by the Crown Office and Procurator Fiscal Service, which is based in Edinburgh, UK. The tender, titled "ITSM Service Desk Solution 2021," falls under the services industry category and relates to the renewal of a cloud-based IT Service Management Solution. This procurement was announced on 13th December 2021 and has reached the Award stage with a contract value of £185,195. The procurement method utilised was an open procedure, consistent with the Crown Commercial Service G-Cloud 12 framework. The contract was signed on 4th November 2021, indicating a completed procurement cycle.

This tender presents significant opportunities for businesses specialising in IT service management solutions, particularly those offering cloud-based services and chatbot technologies. Companies capable of providing innovative, scalable solutions and those familiar with the G-Cloud framework would be particularly well-suited to pursue similar contracts. Given the ongoing demand for IT services in the public sector, businesses looking to expand their footprint in this field should consider engaging with the Crown Office and Procurator Fiscal Service and other governmental agencies.

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Notice Information

Notice Title

ITSM Service Desk Solution 2021

Notice Description

This is an award notice for a call-off from the Crown Commercial Services G-Cloud 12 Framework. It is to renew the cloud-based, self service IT Service Management Service Desk Solution with Chatbot.

Lot Information

Lot 1

This is a contract award notice for a call-off from the Crown Commercial Services G-Cloud 12 framework for the renewal of the COPFS cloud-based IT Service Management Service Desk Solution with Chatbot and self-service portal.

Options: The contract includes options to extend for annual renewals and to increase the number of licences if required up to 50% of the original contract value.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000676931
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC435599
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72222300 - Information technology services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£185,195 £100K-£500K

Notice Dates

Publication Date
13 Dec 20214 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
4 Nov 20214 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CROWN OFFICE AND PROCURATOR FISCAL SERVICE
Contact Name
Ruth Wildgoose
Contact Email
procurementreturns@copfs.gov.uk
Contact Phone
+44 3000203000

Buyer Location

Locality
EDINBURGH
Postcode
EH1 1LA
Post Town
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland
Local Authority
City of Edinburgh
Electoral Ward
City Centre
Westminster Constituency
Edinburgh East and Musselburgh

Supplier Information

Number of Suppliers
1
Supplier Name

FRESHWORKS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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