Planning

Client Interaction Portal

SCOTTISH GOVERNMENT

This public procurement record has 1 release in its history.

Planning

15 Dec 2021 at 00:00

PCS Notice - Website Prior Information Notice
Summary of the contracting process

The Scottish Government is initiating a procurement process for the "Client Interaction Portal," aimed at delivering an online channel for client benefit applications related to the Scottish Carer’s Assistance (SCA). This service contract falls within the general public services category and will be located in Glasgow, UK. Currently in the planning stage, the procurement is designed to gather insights and feedback from the market. Key dates include a deadline for submitting questions by 12 noon on 12 January 2022 and RFI responses due by 12 noon on 17 January 2022.

This tender presents significant opportunities for businesses involved in technology and digital service development, especially those offering system selection and third-party development capabilities. Companies specialising in online application systems and user experience design will be particularly well-suited to compete. By engaging with this process, businesses can position themselves to contribute to the delivery of vital public services, potentially expanding their portfolios within the public sector.

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Notice Information

Notice Title

Client Interaction Portal

Notice Description

A new benefit - SCA (Scottish Carer's Assistance) - is to be delivered by Social Security Scotland. A key requirement of SCA is the delivery of an online-channel for client benefit applications and associated processes. This channel may also be used for other planned or future benefits which require a digital application channel. The online channel solution will require system selection and 3rd party development. The the attached documentation contains high-level requirements for both online-channels. The request is to estimate for the delivery (design, develop, test) of the online-channels.

Lot Information

Lot 1

The proposed procurement seeks information from the market on the delivery of a client interaction portal for a new benefit. Responses to this request will be used to support our delivery strategy. All information provided will be used for analysis and research purposes only. Respondents to this Request for Information (RFI) are asked to provide; feedback on our proposed delivery approach, insight in to resource days and potential community benefit offerings and highlight any risks/ issues.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000677183
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC435860
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
PCS Notice - Website Prior Information Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

72200000 - Software programming and consultancy services

72212100 - Industry specific software development services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
15 Dec 20214 years ago
Submission Deadline
Not specified
Future Notice Date
14 Feb 2022Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SCOTTISH GOVERNMENT
Contact Name
Kirsty McVeigh
Contact Email
kirsty.mcveigh@gov.scot
Contact Phone
+44 131247556

Buyer Location

Locality
GLASGOW
Postcode
G2 8EA
Post Town
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM Scotland
Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow North

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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