Award

Voice of Customer Software System

THE WHEATLEY HOUSING GROUP LIMITED

This public procurement record has 1 release in its history.

Award

21 Dec 2021 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

The Wheatley Housing Group Limited has completed a tender process for a "Voice of Customer Software System" aimed at enhancing communication and feedback capture from their customers. This procurement falls under the services category within the housing and community amenities industry and was conducted using a selective procurement method under a restricted procedure. The award date arrived on 20 December 2021, with the contract value set at £547,212. The project is focused on servicing Central and South West Scotland.

This tender presents significant growth opportunities for software companies, particularly those with expertise in customer feedback systems, data analytics, and integration with existing software services. Small and medium enterprises (SMEs) that can deliver innovative solutions for customer engagement and real-time data processing would be well-suited to compete in future tenders with similar requirements from public sector organisations like the Wheatley Housing Group.

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Notice Information

Notice Title

Voice of Customer Software System

Notice Description

Wheatley Housing Group required a software solution to proactively communicate and feedback capture information from our customers. This information can be used to present key insights and trends, based on our performance.

Lot Information

Lot 1

Wheatley Group would like a Voice of the Customer program that will help them with the following: -All survey/feedback data in one place so that analysis across the board is easy and accessible, both group wide and in each business unit. -Integration with other software services. -To cover the full rental journey. -Actionable data/insights generated throughout the journey. -Ability to close the loop on mass. -Have real time access to feedback. -Reduce issues residents/customers have becoming formal complaints. -Monitor new services. -Measurement of the performance according to the Wheatley Group performance framework. -Turn negative experiences into positive ones. -To be able to link feedback to specific transactions

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000677921
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC436375
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72212445 - Customer Relation Management software development services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£547,212 £500K-£1M

Notice Dates

Publication Date
21 Dec 20214 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
20 Dec 20214 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE WHEATLEY HOUSING GROUP LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G1 1HL
Post Town
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM82 Glasgow City
Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow East

Supplier Information

Number of Suppliers
1
Supplier Name

UPLAND SOFTWARE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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