Award

Maintenance of Prisoner Telephony System

SCOTTISH PRISON SERVICE

This public procurement record has 1 release in its history.

Award

08 Feb 2022 at 00:00

Summary of the contracting process

The Scottish Prison Service has awarded a contract titled "Maintenance of Prisoner Telephony System" for the maintenance of an analogue/digital hybrid telephone system in all public prisons managed by them. This procurement falls under the services category and was conducted as a limited procedure without prior publication due to the proprietary nature of the existing system maintained by Redwood Technologies. The contract runs for three years, commencing from April 2022, with a total contract value of approximately £1,117,563. The key dates include the contract signing on 7th February 2022 and an anticipated modernisation of the telephony system during the contract period.

This tender represents a significant opportunity for businesses, particularly those in the telecommunications and maintenance sectors. Companies with expertise in managing analogue and digital communication systems, as well as those capable of providing technical support and spare parts, would be well-suited to compete in future procurement processes. Additionally, businesses planning to innovate in digital telephony solutions may find valuable insights during this transition, allowing them to align their offerings with the evolving needs of the Scottish Prison Service.

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Notice Title

Maintenance of Prisoner Telephony System

Notice Description

Contract Award Notice. Maintenance of the prisoner telephone system (an analogue / digital hybrid) within the publically prisons managed by the Scottish Prison Service for a period of 3 years.

Lot Information

Lot 1

The SPS has undertaken a direct award to Redwood Technologies to continue the support and maintenance of the as installed prisoner telephony system within 13 Scottish prison for the next 3 years from April 2022 to 2025. The value of the maintenance services is circa 372,000 GBP per annum.

Procurement Information

The installed prisoner PIN telephony system contains hardware and uses operating system software that was developed by, and is proprietary to, Redwood Technologies. Technical reasons, and exclusive rights (IPR) in the software therefore preclude effective competition for the maintenance services. The software is integral to the operation of the system and affects a number of SPS activities including call monitoring, tariff management, and call charge reconciliation back to individual prisoners. Redwood also hold stocks of key spare parts, pin-phone telephone instruments and components to support in-service maintenance. The age of the system (12 years) means that such items are not generally and readily available in the market.

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000682462
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB440011
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services


CPV Codes

50334130 - Repair and maintenance services of telephone switching apparatus

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£1,117,563 £1M-£10M

Notice Dates

Publication Date
8 Feb 20224 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
7 Feb 20224 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
SCOTTISH PRISON SERVICE
Contact Name
Not specified
Contact Email
charles.robertson@sps.pnn.gov.uk
Contact Phone
+44 1313303870

Buyer Location

Locality
EDINBURGH
Postcode
EH12 9HW
Post Town
Edinburgh
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland

Local Authority
City of Edinburgh
Electoral Ward
Drum Brae/Gyle
Westminster Constituency
Edinburgh West

Supplier Information

Number of Suppliers
1
Supplier Name

REDWOOD TECHNOLOGIES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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