Network Infrastructure Strategic Partner

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        "description": "Heriot-Watt University Network Infrastructure at both the UK and Malaysia campuses is approaching end of life and requires refresh or replacement. This project provides an opportunity to develop a new global network strategy for all campuses underpinned by modern, flexible and secure network technologies that will enable the delivery of long-term strategic objectives. Current and future networking requirements on the UK and Malaysia campuses shall be reviewed under this project in order to enhance global networks to support an innovative, digitally enabled campus which includes embedding a next-generation, software defined network to support state-of-the-art digital teaching spaces as well as enabling research requirements and aspirations.",
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                "description": "Heriot-Watt University Network Infrastructure at the UK and Malaysia campuses is approaching end of life and requires either refresh or replacement. A global network strategy requires to be developed for all campuses underpinned by modern, flexible and secure network technologies that will enable the delivery of long-term strategic objectives. Current and future requirements will be reviewed with a view to enhancing our global network to support an innovative, digitally enabled campus, embedding a next generation, software defined network to support state of the art digital teaching spaces as well as enabling research requirements and aspirations. Heriot-Watt University is seeking a partner with sustainable goals that will contribute to Environmental Sustainability Strategic Performance Indicators supporting our pathway to NetZero and enabling our emerging Network strategy 2022-27 which supports the following. Wi-Fi first but flexibility for wired as required Ease of use Flexibility and mobility Connected hybrid working Globally connected learning of staff and students High level of security, segmentation and monitoring Management Information to enable future planning and development Analytics on usage, study and work patterns that can be utilised for other purposes e.g. student engagement Intelligent campus way finding, location based services or information Bridge the gap between traditional campus network and remote working, remote networks A cloud first, Software as a Service (SaaS) strategy Capability to support and monitor Internet of Things (IoT) Heriot-Watt University are seeking a strategic partner to assist in delivering, initially for our Edinburgh and Malaysia campuses, and in keeping with the design principles implemented on our Dubai campus, the following. Develop a clear network strategy for 2022-2027. Review current and future requirements. Procure new equipment and local maintenance arrangements. Appoint a proven strategic network partner to help define, implement and maximise benefits from our network. Provide a clear network design for each campus outlining design principles and resilience. Deploy network enhancements in a phased approach. Ensure colleagues in global teams receive appropriate training and support materials. The partner must provide first class service supporting the networks on the Edinburgh and Malaysia campus with minimal disruption.",
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                    "description": "Evidence of substantial prior experience in creating a partnership with an HEI that has supported them to achieve their networking infrastructure ambitions will require to be demonstrated at stage one of the procurement process."
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                    "description": "[SPD Question 4C.1.1] Describe your previous experience in creating a partnership with an HEI that has supported them to achieve their networking infrastructure ambitions. Responses should detail how you have achieved this, what the delivery outcomes were, what objectives were achieved and what were the success outcomes. [SPD Question 4C.1.2] Provide three evidence-based examples/case studies from within the past five years infrastructure for a Higher Educational Institution of a similar size that describe your relevant experience and expertise in: designing, building and delivering comparable network; Global capability; skills and resources; providing 24/7 monitoring for wired & wireless networks; using network data within analytics; adopting a Wifi first approach. [SPD Question 4C.1.3] Heriot Watt is seeking a strategic partner who will deliver best of breed solutions for Wired Network, Wifi network, VPN, Firewall, Security and associated services. Detail the hardware vendors you partner to deliver similar projects ideally within a Higher Education Institute and the typical criteria used to select them including their management of health and safety and safety record. [SPD Question 4C.1.4] Describe your reliance on the capabilities of third parties to deliver similar projects ideally within a Higher Education Institute where a high level of quality is key. [SPD Question 4C.1.5] Heriot-Watt University requires its networks to meet industry standard security certification, including ISO27001 or equivalent. Provide evidence of certification for your products and whether certification is for the product itself or is inherited from the data centre provider? If you don't have this accreditation, do you work with partners that have this accreditation? Provide evidence of the current accreditations you have with the suppliers and indicate how long you have held this level of accreditation. [SPD Question 4C.1.6] Describe your current service levels for a similar project? Heriot-Watt University's current service levels include: Engineer support; Portal ticket logging or phone M-F 0800-1800 (local time zones) answerphone or logged ticket outside this period; Remote VPN access for additional support by partner engineers; Advanced Device replacement to arrive next business day; Enhanced 4hr on-site for critical network and system elements. [SPD Question 4C1.1.7] Describe the process you typically operate to migrate to a proposed network considering the existing network may include equipment which wouldn't usually be proposed. [SPD Question 4C1.1.8] In respect of Health and Safety, please provide a copy of your latest RIDDOR report and details of any prohibition or infringement notices served in the last five years. For our Malaysia campus, please confirm familiarity with the following regulations: Malaysian Environmental Health & Safety (EHS) Regulatory requirements enforced by Department of Occupational Safety & Health (DOSH); Fire and Rescue Department of Malaysia (BOMBA); Department of Environment (DOE); Construction Industry Development Board (CIDB)."
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