Notice Information
Notice Title
Market Research - Customer Survey
Notice Description
RBGE has a requirement for a supplier to undertake customers survey on an annual basis. The purpose of the these surveys are to To monitor and evaluate visitor satisfaction levels of customers at our gardens - Edinburgh, Dawyck, Benmore and Logan - in order to identify any issues arising which may need to be addressed. Satisfaction levels should be recorded for the gardens as well as other facilities such as restaurants, shops, galleries.
Lot Information
Lot 1
Our four Scottish gardens - Benmore, Dawyck, Logan and 'The Botanics' in Edinburgh - attract over a million visitors every year. Together, these gardens comprise one of the richest plant collections on earth. RBGE has a requirement for a supplier to undertake customers survey on an annual basis. The purpose of the these surveys are to To monitor and evaluate visitor satisfaction levels of customers at our gardens - Edinburgh, Dawyck, Benmore and Logan - in order to identify any issues arising which may need to be addressed. Satisfaction levels should be recorded for the gardens as well as other facilities such as restaurants, shops, galleries. To monitor levels of awareness among visitors of the scientific, horticultural and educational work being undertaken by the organisation. Our work is often to referred to via events, exhibitions and signage within our gardens. To capture the demographics of our visitors. For example the survey should record respondents' places of residence so that any trends can be identified with our historic visitor research data. We are keen to grow the appeal of our gardens among all markets (local, Scottish, UK and overseas).
Renewal: 2 x 12 month extensions. Total of 48 Months contract length
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-r6ebe6-0000693016
- Publication Source
- Public Contracts Scotland
- Latest Notice
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL452997
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- PCS Notice - Website Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79310000 - Market research services
Notice Value(s)
- Tender Value
- £25,000 Under £100K
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 4 Jul 20223 years ago
- Submission Deadline
- 25 May 2022Expired
- Future Notice Date
- Not specified
- Award Date
- 4 Jul 20223 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Not Specified
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- ROYAL BOTANIC GARDEN EDINBURGH
- Contact Name
- Gerry Gallagher
- Contact Email
- ggallagher@rbge.org.uk, supplychain@rbge.org.uk
- Contact Phone
- +44 1312482815, +44 1312482909
Buyer Location
- Locality
- EDINBURGH
- Postcode
- EH3 5LR
- Post Town
- Edinburgh
- Country
- Scotland
-
- Major Region (ITL 1)
- TLM Scotland
- Basic Region (ITL 2)
- TLM1 East Central Scotland
- Small Region (ITL 3)
- TLM13 City of Edinburgh
- Delivery Location
- TLM63 Lochaber, Skye and Lochalsh, Arran and Cumbrae, and Argyll and Bute, TLM75 City of Edinburgh, TLM91 Scottish Borders, TLM92 Dumfries and Galloway
-
- Local Authority
- City of Edinburgh
- Electoral Ward
- Inverleith
- Westminster Constituency
- Edinburgh North and Leith
Further Information
Notice Documents
-
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY448127&idx=3
23rd May 2022 - Q&A Where Multi question in one section has been asked. -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY448127&idx=1
11th May 2022 - RBGE 2022 006 Market Research Customer Survey Final ITT -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=MAY448127&idx=2
11th May 2022 - RBGE 2022 006 Market Research - Customer Survey Price File -
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY448127
Market Research - Customer Survey - RBGE has a requirement for a supplier to undertake customers survey on an annual basis. The purpose of the these surveys are to To monitor and evaluate visitor satisfaction levels of customers at our gardens - Edinburgh, Dawyck, Benmore and Logan - in order to identify any issues arising which may need to be addressed. Satisfaction levels should be recorded for the gardens as well as other facilities such as restaurants, shops, galleries. -
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL452997
Market Research - Customer Survey - RBGE has a requirement for a supplier to undertake customers survey on an annual basis. The purpose of the these surveys are to To monitor and evaluate visitor satisfaction levels of customers at our gardens - Edinburgh, Dawyck, Benmore and Logan - in order to identify any issues arising which may need to be addressed. Satisfaction levels should be recorded for the gardens as well as other facilities such as restaurants, shops, galleries.
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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