Award

Market Research - Customer Survey

ROYAL BOTANIC GARDEN EDINBURGH

This public procurement record has 2 releases in its history.

Summary of the contracting process

The Royal Botanic Garden Edinburgh, located at 20a Inverleith Row, Edinburgh (EH3 5LR), has concluded a public procurement process for a "Market Research – Customer Survey". This initiative falls within the "Education" industry category and involves providing services to monitor and evaluate visitor satisfaction levels at their gardens, including those at Edinburgh, Dawyck, Benmore, and Logan. The procurement was executed through an open procedure, with the tender period ending on 25th May 2022. The contract for this project was awarded to Scotinform Ltd on 4th July 2022 and carries a value of £25,000.

This tender represents significant opportunities for businesses engaged in market research and customer surveys, particularly those focusing on visitor experience and satisfaction assessment. Companies with expertise in data analysis, customer feedback mechanisms, and visitor profiling would be well-suited to participate in similar future tenders. Additionally, businesses capable of conducting surveys across various locations would benefit from this procurement due to the multi-site nature of the Royal Botanic Garden's operations. Firms looking to grow their market presence in the public sector should consider engaging with the Royal Botanic Garden Edinburgh for future contracts as they continue to enhance visitor experiences.

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Notice Title

Market Research - Customer Survey

Notice Description

RBGE has a requirement for a supplier to undertake customers survey on an annual basis. The purpose of the these surveys are to To monitor and evaluate visitor satisfaction levels of customers at our gardens - Edinburgh, Dawyck, Benmore and Logan - in order to identify any issues arising which may need to be addressed. Satisfaction levels should be recorded for the gardens as well as other facilities such as restaurants, shops, galleries.

Lot Information

Lot 1

Our four Scottish gardens - Benmore, Dawyck, Logan and 'The Botanics' in Edinburgh - attract over a million visitors every year. Together, these gardens comprise one of the richest plant collections on earth. RBGE has a requirement for a supplier to undertake customers survey on an annual basis. The purpose of the these surveys are to To monitor and evaluate visitor satisfaction levels of customers at our gardens - Edinburgh, Dawyck, Benmore and Logan - in order to identify any issues arising which may need to be addressed. Satisfaction levels should be recorded for the gardens as well as other facilities such as restaurants, shops, galleries. To monitor levels of awareness among visitors of the scientific, horticultural and educational work being undertaken by the organisation. Our work is often to referred to via events, exhibitions and signage within our gardens. To capture the demographics of our visitors. For example the survey should record respondents' places of residence so that any trends can be identified with our historic visitor research data. We are keen to grow the appeal of our gardens among all markets (local, Scottish, UK and overseas).

Renewal: 2 x 12 month extensions. Total of 48 Months contract length

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000693016
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL452997
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79310000 - Market research services

Notice Value(s)

Tender Value
£25,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
4 Jul 20223 years ago
Submission Deadline
25 May 2022Expired
Future Notice Date
Not specified
Award Date
4 Jul 20223 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
ROYAL BOTANIC GARDEN EDINBURGH
Contact Name
Gerry Gallagher
Contact Email
ggallagher@rbge.org.uk, supplychain@rbge.org.uk
Contact Phone
+44 1312482815, +44 1312482909

Buyer Location

Locality
EDINBURGH
Postcode
EH3 5LR
Post Town
Edinburgh
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM63 Lochaber, Skye and Lochalsh, Arran and Cumbrae, and Argyll and Bute, TLM75 City of Edinburgh, TLM91 Scottish Borders, TLM92 Dumfries and Galloway

Local Authority
City of Edinburgh
Electoral Ward
Inverleith
Westminster Constituency
Edinburgh North and Leith

Supplier Information

Number of Suppliers
1
Supplier Name

SCOTINFORM

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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