Award

Netcall Telephony System Annual Support & Maintenance 2022-24

NORTH LANARKSHIRE COUNCIL

This public procurement record has 1 release in its history.

Award

16 Jun 2022 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

North Lanarkshire Council, located in Motherwell, has completed a procurement process for the "Netcall Telephony System Annual Support & Maintenance 2022-24" contract in the services sector. This initiative, initiated as a tender process, seeks to continue support for the corporate ACD telephony system used across various services to manage customer communications. The contract, valued at £157,604, was signed on 16 June 2022 and is structured for a duration of two years with an option for extension. This procurement falls under the jurisdiction of public contracts regulated by the Public Contracts (Scotland) Regulations 2015 and the Procurement Reform (Scotland) Act 2014.

This tender presents an excellent opportunity for businesses in the information and communications technology space, particularly those specialising in telephony systems and customer support solutions. Small and medium-sized enterprises (SMEs) that can provide flexible and effective customer communication solutions would be particularly well-suited to compete. Companies that understand the nuances of integrating multi-channel communication systems, including phone, email, and web chat support, can leverage this contract to establish a foothold within public sector service provision.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Netcall Telephony System Annual Support & Maintenance 2022-24

Notice Description

The Netcall Support & Maintenance contract is due to end 19/06/2022 and we require a new contract to be awarded through NTP for a total of 2 years (1+1) to continue the support of this system. Netcall, is the corporate ACD telephony system used by all services to provide an effective and flexible solution to deal with customer demand. It offers the option of customer contact through telephone calls, e-mail and web chat, as well as supporting home working.

Lot Information

Lot 1

The Netcall Support & Maintenance contract is due to end 19/06/2022 and we require a new contract to be awarded through NTP for a total of 2 years (1+1) to continue the support of this system. Netcall, is the corporate ACD telephony system used by all services to provide an effective and flexible solution to deal with customer demand. It offers the option of customer contact through telephone calls, e-mail and web chat, as well as supporting home working.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000697276
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN451466
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64200000 - Telecommunications services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£157,604 £100K-£500K

Notice Dates

Publication Date
16 Jun 20223 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
16 Jun 20223 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORTH LANARKSHIRE COUNCIL
Contact Name
Linda Grenfell
Contact Email
grenfelll@northlan.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
MOTHERWELL
Postcode
ML1 1AB
Post Town
Motherwell
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM34 North Lanarkshire
Delivery Location
TLM84 North Lanarkshire
Local Authority
North Lanarkshire
Electoral Ward
Motherwell South East and Ravenscraig
Westminster Constituency
Motherwell, Wishaw and Carluke

Supplier Information

Number of Suppliers
1
Supplier Name

NETCALL TECHNOLOGY

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN451466
    Netcall Telephony System Annual Support & Maintenance 2022-24 - The Netcall Support & Maintenance contract is due to end 19/06/2022 and we require a new contract to be awarded through NTP for a total of 2 years (1+1) to continue the support of this system. Netcall, is the corporate ACD telephony system used by all services to provide an effective and flexible solution to deal with customer demand. It offers the option of customer contact through telephone calls, e-mail and web chat, as well as supporting home working.

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-r6ebe6-0000697276-2022-06-16T00:00:00Z",
    "date": "2022-06-16T00:00:00Z",
    "ocid": "ocds-r6ebe6-0000697276",
    "initiationType": "tender",
    "parties": [
        {
            "id": "org-253",
            "name": "North Lanarkshire Council",
            "identifier": {
                "legalName": "North Lanarkshire Council"
            },
            "address": {
                "streetAddress": "Civic Centre, Windmillhill Street",
                "locality": "Motherwell",
                "region": "UKM84",
                "postalCode": "ML1 1AB"
            },
            "contactPoint": {
                "name": "Linda Grenfell",
                "email": "grenfelll@northlan.gov.uk",
                "url": "http://"
            },
            "roles": [
                "buyer",
                "reviewBody"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "Regional or local authority",
                        "scheme": "TED_CA_TYPE"
                    },
                    {
                        "id": "01",
                        "description": "General public services",
                        "scheme": "COFOG"
                    }
                ],
                "url": "http://www.northlanarkshire.gov.uk"
            }
        },
        {
            "id": "org-296",
            "name": "Netcall Technology Limited",
            "identifier": {
                "legalName": "Netcall Technology Limited"
            },
            "address": {
                "streetAddress": "1st Floor, Building 2 Peoplebuilding Estate, Maylands Avenue",
                "locality": "Hemel Hempstead",
                "region": "UK",
                "postalCode": "HP2 4NW"
            },
            "contactPoint": {
                "email": "Sinead.Short@netcall.com"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "sme",
                "url": "http://"
            }
        },
        {
            "id": "org-255",
            "name": "Scottish Courts",
            "identifier": {
                "legalName": "Scottish Courts"
            },
            "address": {
                "locality": "Edinburgh"
            },
            "contactPoint": {
                "url": "http://"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "name": "North Lanarkshire Council",
        "id": "org-253"
    },
    "tender": {
        "id": "NLC-NTP-22-030",
        "title": "Netcall Telephony System Annual Support & Maintenance 2022-24",
        "description": "The Netcall Support & Maintenance contract is due to end 19/06/2022 and we require a new contract to be awarded through NTP for a total of 2 years (1+1) to continue the support of this system. Netcall, is the corporate ACD telephony system used by all services to provide an effective and flexible solution to deal with customer demand. It offers the option of customer contact through telephone calls, e-mail and web chat, as well as supporting home working.",
        "status": "complete",
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "UKM84"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "JUN451466",
                "documentType": "awardNotice",
                "title": "Netcall Telephony System Annual Support & Maintenance 2022-24",
                "description": "The Netcall Support & Maintenance contract is due to end 19/06/2022 and we require a new contract to be awarded through NTP for a total of 2 years (1+1) to continue the support of this system. Netcall, is the corporate ACD telephony system used by all services to provide an effective and flexible solution to deal with customer demand. It offers the option of customer contact through telephone calls, e-mail and web chat, as well as supporting home working.",
                "url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN451466",
                "format": "text/html"
            }
        ],
        "lots": [
            {
                "id": "1",
                "description": "The Netcall Support & Maintenance contract is due to end 19/06/2022 and we require a new contract to be awarded through NTP for a total of 2 years (1+1) to continue the support of this system. Netcall, is the corporate ACD telephony system used by all services to provide an effective and flexible solution to deal with customer demand. It offers the option of customer contact through telephone calls, e-mail and web chat, as well as supporting home working.",
                "status": "complete",
                "hasOptions": false
            }
        ],
        "coveredBy": [
            "GPA"
        ],
        "classification": {
            "id": "64200000",
            "scheme": "CPV"
        },
        "reviewDetails": "An economic operator that suffers, or is at risk of suffering, loss or damage attributable to a breach of duty under the Public Contracts (Scotland) Regulations 2015 or the Procurement Reform (Scotland) Act 2014, may bring proceedings in the Sheriff Court or the Court of Session."
    },
    "awards": [
        {
            "id": "NLC-NTP-22-030",
            "suppliers": [
                {
                    "id": "org-296",
                    "name": "Netcall Technology Limited"
                }
            ],
            "relatedLots": [
                "1"
            ]
        }
    ],
    "contracts": [
        {
            "id": "NLC-NTP-22-030",
            "awardID": "NLC-NTP-22-030",
            "status": "active",
            "value": {
                "amount": 157604,
                "currency": "GBP"
            },
            "dateSigned": "2022-06-16T00:00:00Z"
        }
    ],
    "language": "EN",
    "description": "(SC Ref:697276)",
    "bids": {
        "statistics": [
            {
                "id": "1088",
                "measure": "bids",
                "value": 1,
                "relatedLot": "1"
            },
            {
                "id": "1089",
                "measure": "smeBids",
                "value": 1,
                "relatedLot": "1"
            },
            {
                "id": "1090",
                "measure": "foreignBidsFromEU",
                "value": 0,
                "relatedLot": "1"
            },
            {
                "id": "1091",
                "measure": "foreignBidsFromNonEU",
                "value": 0,
                "relatedLot": "1"
            },
            {
                "id": "1092",
                "measure": "electronicBids",
                "value": 1,
                "relatedLot": "1"
            }
        ]
    },
    "links": [
        {
            "rel": "canonical",
            "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000697276"
        }
    ],
    "noticetype": "PCS Notice - Website Contract Award Notice"
}