Tender

Queens Cross Group, Customer Feedback Framework

QUEENS CROSS HOUSING ASSOCIATION

This public procurement record has 1 release in its history.

Tender

04 Jul 2022 at 00:00

Summary of the contracting process

Queens Cross Housing Association is conducting a tender for the "Customer Feedback Framework," aimed at sourcing services for customer surveys. The procurement is classified under the housing industry, and it is taking place in Glasgow, UK. The procurement method adopted is an open procedure, with a tender period that ends on 15th August 2022, and the award period set to commence on 16th August 2022. This contract has an estimated value of £60,000 and covers various service lots, with the potential for extensions included in the contract terms.

This tender presents valuable opportunities for consultancy firms and service providers offering survey and data analysis expertise. Businesses that are well-suited to compete would include those specialising in customer feedback mechanisms, data collection, and analytical report generation. The framework aims to gather insights through various survey methodologies, making it accessible for organisations capable of providing both traditional and digital survey services. This is an ideal chance for businesses looking to expand their footprint in public sector contracts.

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Notice Title

Queens Cross Group, Customer Feedback Framework

Notice Description

Customer Feedback Framework - customer survey for the Queens Cross Group

Lot Information

Lot 3 - online + telephone + postal + face to face

The Queens Cross Group is seeking applications to undertake surveys under its Customer Feedback Framework including the ability to provide analysis in the form of reports and presentations on survey findings as well as full data sets.

Renewal: Extension of six months on offer if required

Lot 2 - Online + telephone survey

The Queens Cross Group is seeking applications to undertake surveys under its Customer Feedback Framework including the ability to provide analysis in the form or reports and presentations on survey findings as well as full data sets.

Renewal: Six months extension if required

Lot 1 - online surveys only

The Queens Cross Group is seeking applications from consultant(s) to undertake surveys under its Customer Feedback Framework including the ability to provide analysis in the form or reports and presentations on survey findings as well as full data sets.

Renewal: Six months extension if required

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000699216
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL453067
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
PCS Notice - Website Contract Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79342310 - Customer survey services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£60,000 Under £100K
Lots Value
£60,000 Under £100K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
4 Jul 20223 years ago
Submission Deadline
15 Aug 2022Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
QUEENS CROSS HOUSING ASSOCIATION
Contact Name
Not specified
Contact Email
ahall@qcha.org.uk
Contact Phone
+44 8081432002

Buyer Location

Locality
GLASGOW
Postcode
G20 7BE
Post Town
Glasgow
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
Not specified

Local Authority
Glasgow City
Electoral Ward
Canal
Westminster Constituency
Glasgow North

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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