Award

Call Recording - Quality Monitoring

PERTH & KINROSS COUNCIL

This public procurement record has 1 release in its history.

Award

19 Oct 2022 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

The Perth & Kinross Council has awarded a contract for "Call Recording – Quality Monitoring" to Red Box Recorders Limited. The procurement process, completed on 14th October 2022, involved the provision of a platform for quality monitoring through the Council's Call Recording system. The contract, valued at 7344.0 GBP, falls under the goods category and was awarded through an open procedure. The Perth & Kinross Council, based in Perth, UK, acted as the buying organisation for this procurement.

This procurement opportunity for a subscription licence for a platform for quality monitoring through call recording can benefit businesses providing technology solutions for call recording and quality monitoring services. Small and medium-sized enterprises (SMEs) with expertise in providing professional services related to call recording systems would be well-suited to compete in this tender. The procurement process, from planning to award, was detailed and concluded on 14th October 2022, creating avenues for business growth and collaboration with the Perth & Kinross Council in the UK.

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Notice Information

Notice Title

Call Recording - Quality Monitoring

Notice Description

Provision of a platform for quality monitoring through the Council's Call Recording system.

Lot Information

Lot 1

Procurement of a subscription licence for a platform for quality monitoring through the Council's Call Recording system. Includes professional services.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000710730
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT462125
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£7,344 Under £100K

Notice Dates

Publication Date
19 Oct 20223 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
14 Oct 20223 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
PERTH & KINROSS COUNCIL
Contact Name
Liz Colledge
Contact Email
lcolledge@pkc.gov.uk
Contact Phone
+44 1738475000

Buyer Location

Locality
PERTH
Postcode
PH1 5PH
Post Town
Perth
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM0 Eastern Scotland
Small Region (ITL 3)
TLM02 Perth and Kinross, and Stirling
Delivery Location
TLM77 Perth and Kinross, and Stirling
Local Authority
Perth and Kinross
Electoral Ward
Perth City Centre
Westminster Constituency
Perth and Kinross-shire

Supplier Information

Number of Suppliers
1
Supplier Name

RED BOX RECORDERS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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