Award

Contact Centre Telephony Services

NORTH AYRSHIRE COUNCIL

This public procurement record has 1 release in its history.

Award

20 Dec 2022 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

The North Ayrshire Council in the UK has awarded a contract for Contact Centre Telephony Services to Netcall Technology Limited. The procurement process was initiated through a tender and followed an open procedure. The contract, valued at £264,960.00 GBP, was signed on 23rd November 2022. This opportunity falls under the services category and was procured using the Crown Commercial Services G-Cloud 12 Framework Lot 2.

This tender for Contact Centre Telephony Services presents a business growth opportunity for companies specialised in cloud software services. The procurement stage has reached the award phase, offering insights into successful bidding strategies. Businesses with expertise in providing telephony services to government bodies, particularly regional or local authorities, would be well-suited to compete for similar contracts in the future.

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Notice Information

Notice Title

Contact Centre Telephony Services

Notice Description

Contact Centre Telephony Services issued as a direct award against the Crown Commercial Services G-Cloud 12 Framework (RM1557.12) Lot 2 - Cloud Software.

Lot Information

Lot 1

Contact Centre Telephony Services issued as a direct award against the Crown Commercial Services G-Cloud 12 Framework (RM1557.12) Lot 2 - Cloud Software.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000717403
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC467276
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72212517 - IT software development services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£264,960 £100K-£500K

Notice Dates

Publication Date
20 Dec 20223 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
23 Nov 20223 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORTH AYRSHIRE COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
IRVINE
Postcode
KA12 8EE
Post Town
Kilmarnock
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM9 Southern Scotland
Small Region (ITL 3)
TLM93 North Ayrshire and East Ayrshire
Delivery Location
TLM93 North Ayrshire and East Ayrshire
Local Authority
North Ayrshire
Electoral Ward
Irvine South
Westminster Constituency
Central Ayrshire

Supplier Information

Number of Suppliers
1
Supplier Name

NETCALL TECHNOLOGY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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