Historic Environment Scotland App SLA

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-r6ebe6-0000723202-2023-04-11T00:00:00Z",
    "date": "2023-04-11T00:00:00Z",
    "ocid": "ocds-r6ebe6-0000723202",
    "initiationType": "tender",
    "parties": [
        {
            "id": "org-63",
            "name": "Historic Environment Scotland",
            "identifier": {
                "legalName": "Historic Environment Scotland"
            },
            "address": {
                "streetAddress": "Longmore House, Salisbury Place",
                "locality": "Edinburgh",
                "region": "UKM75",
                "postalCode": "EH9 1SH"
            },
            "contactPoint": {
                "name": "Catherine McNair",
                "email": "procurement@hes.scot",
                "url": "http://www.publiccontractsscotland.go.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "National or federal agency/office",
                        "scheme": "TED_CA_TYPE"
                    },
                    {
                        "id": "Conservation, Tourism, Built Environment",
                        "scheme": "COFOG"
                    },
                    {
                        "id": "Conservation, Tourism and Built Environment",
                        "scheme": "COFOG"
                    }
                ],
                "url": "http://historicenvironment.scot"
            }
        },
        {
            "id": "org-11",
            "name": "Edinburgh Sheriff Court and Justice of the Peace Court",
            "identifier": {
                "legalName": "Edinburgh Sheriff Court and Justice of the Peace Court"
            },
            "address": {
                "streetAddress": "27 Chambers Street",
                "locality": "Edinburgh",
                "postalCode": "EH1 1LB"
            },
            "contactPoint": {
                "email": "edinburgh@scotcourts.gov.uk",
                "url": "http://"
            },
            "roles": [
                "reviewBody"
            ]
        },
        {
            "id": "org-215",
            "name": "Historic Environment Scotland",
            "identifier": {
                "legalName": "Historic Environment Scotland"
            },
            "address": {
                "streetAddress": "Longmore House, Salisbury Place",
                "locality": "Edinburgh",
                "region": "UKM75",
                "postalCode": "EH9 1SH"
            },
            "contactPoint": {
                "name": "Catherine McNair",
                "email": "procurement@hes.scot",
                "url": "http://"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "National or federal agency/office",
                        "scheme": "TED_CA_TYPE"
                    },
                    {
                        "id": "Conservation, Tourism and Built Environment",
                        "scheme": "COFOG"
                    },
                    {
                        "id": "Conservation, Tourism, Built Environment",
                        "scheme": "COFOG"
                    }
                ],
                "url": "http://historicenvironment.scot"
            }
        },
        {
            "id": "org-316",
            "name": "Ping Online Communications",
            "identifier": {
                "legalName": "Ping Online Communications"
            },
            "address": {
                "streetAddress": "9 Atholl Place",
                "locality": "Dunblane",
                "region": "UKM77",
                "postalCode": "FK159AQ"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "sme",
                "url": "http://"
            }
        },
        {
            "id": "org-18",
            "name": "Edinburgh Sheriff Court and Justice of the Peace Court",
            "identifier": {
                "legalName": "Edinburgh Sheriff Court and Justice of the Peace Court"
            },
            "address": {
                "locality": "Edinburgh"
            },
            "contactPoint": {
                "url": "http://"
            },
            "roles": [
                "reviewBody",
                "mediationBody"
            ]
        }
    ],
    "buyer": {
        "name": "Historic Environment Scotland",
        "id": "org-215"
    },
    "tender": {
        "id": "HES/C/4182",
        "title": "Historic Environment Scotland App SLA",
        "description": "Historic Environment Scotland (HES) is looking to award a contract for the ongoing maintenance, support, and hosting of the Historic Environment Scotland App. This includes the Membership section of the app which presents a digital membership card for current Historic Scotland members.",
        "status": "complete",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "id": "72416000",
                        "scheme": "CPV"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UK"
                    },
                    {
                        "region": "UK"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "mainProcurementCategory": "services",
        "submissionMethod": [
            "electronicSubmission"
        ],
        "submissionMethodDetails": "http://www.publiccontractsscotland.gov.uk",
        "tenderPeriod": {
            "endDate": "2023-03-22T12:00:00Z"
        },
        "awardPeriod": {
            "startDate": "2023-03-22T12:00:00Z"
        },
        "documents": [
            {
                "id": "FEB471651",
                "documentType": "contractNotice",
                "title": "Historic Environment Scotland App SLA",
                "description": "Historic Environment Scotland (HES) is looking to award a contract for the ongoing maintenance, support, and hosting of the Historic Environment Scotland App. This includes the Membership section of the app which presents a digital membership card for current Historic Scotland members.",
                "url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB471651",
                "format": "text/html"
            },
            {
                "id": "FEB471651-1",
                "title": "Document 1 - ITT - For Information",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB471651&idx=1",
                "datePublished": "2023-02-20T11:52:31Z",
                "dateModified": "2023-02-20T11:52:31Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "FEB471651-2",
                "title": "Document 2 - Specification - For information",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB471651&idx=2",
                "datePublished": "2023-02-20T11:52:31Z",
                "dateModified": "2023-02-20T11:52:31Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "FEB471651-3",
                "title": "Document 3 - Quality Schedule - To be completed",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB471651&idx=3",
                "datePublished": "2023-02-20T11:52:31Z",
                "dateModified": "2023-02-20T11:52:31Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "FEB471651-4",
                "title": "Document 4 - Pricing Schedule - To be completed",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB471651&idx=4",
                "datePublished": "2023-02-20T11:52:31Z",
                "dateModified": "2023-02-20T11:52:31Z",
                "format": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"
            },
            {
                "id": "FEB471651-5",
                "title": "Document 5 - T&Cs - For information",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB471651&idx=5",
                "datePublished": "2023-02-20T11:52:31Z",
                "dateModified": "2023-02-20T11:52:31Z",
                "format": "application/pdf"
            },
            {
                "id": "FEB471651-6",
                "title": "Document 6 - Self Declaration Russian links - To be completed",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB471651&idx=6",
                "datePublished": "2023-02-20T11:52:31Z",
                "dateModified": "2023-02-20T11:52:31Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "FEB471651-7",
                "title": "Document 7 - Prompt Payment Form - To be completed",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB471651&idx=7",
                "datePublished": "2023-02-20T11:52:31Z",
                "dateModified": "2023-02-20T11:52:31Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "FEB471651-8",
                "title": "Document 8 - HES Suppliers Privacy Notice - For information",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=FEB471651&idx=8",
                "datePublished": "2023-02-20T11:52:31Z",
                "dateModified": "2023-02-20T11:52:31Z",
                "format": "application/pdf"
            },
            {
                "id": "APR475880",
                "documentType": "awardNotice",
                "title": "Historic Environment Scotland App SLA",
                "description": "Historic Environment Scotland (HES) is looking to award a contract for the ongoing maintenance, support, and hosting of the Historic Environment Scotland App. This includes the Membership section of the app which presents a digital membership card for current Historic Scotland members.",
                "url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR475880",
                "format": "text/html"
            }
        ],
        "lots": [
            {
                "id": "1",
                "description": "Historic Environment Scotland (HES) is looking to award a contract for the ongoing maintenance, support, and hosting of the Historic Environment Scotland App. This includes the Membership section of the app which presents a digital membership card for current Historic Scotland members. The successful supplier will also be required to provide additional services such as analytics and adhoc development as and when required. The successful supplier must ahere to app store guidelines and the Support License Agreement should include: - Bugs and priority fixes - Site/App errors - Client application faults - Ad hoc training requirements by telephone - Assistance to users - Security, maintenance and updates - Plugin feature updates - App Accessibility The current app system includes: - Native iOS and Android App - SWIFT - KOTLIN - Content management system (CMS) - Hosted AWS environment - PHP, SQL, System Permission Secured - API's - social feed/s and sharing, membership, itineraries - Integration of Google maps - Full accessibility audit and conformation to Cabinet Office standards - Location aware SERVICE REQUIREMENTS Content Management The successful supplier will be required to host, support and maintain the app securely in the current format. APIs There are several existing and future APIs which will need to be considered as part of the project. Existing APIs include Twitter, Membership and also itineraries. Analytics Report on number users engaging with the app and how long they use it for. App Accessibility Under the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018, all public sector mobile applications must meet Web Content Accessibility Guidelines (WCAG 2.1 AA Standards). The successful supplier will ensure these are met throughout the contract period. GDPR Compliance The app will require cookie banners, appropriately set for users to manage preferences for marketing and performance cookies. Currently there is a function where users can sign up to the Historic Scotland newsletter. Data is stored within the app and deleted once downloaded and added to the Historic Scotland CRM system. SUPPORT DEFINITION App support is reactive - something has stopped working and needs fixing or systems usage guidance is required. This is provided by developers and project managers to cover problem and/or issue resolution to a delivered solution. CMS application support should initially be covered during the contract period. The contracted supplier will be responsible for applying software security patches to the core CMS application as required. Any changed must be logged and agreed by HES before any work is carried out. The supplier must apply any patches that are requested by HES to meet necessary regulations or accreditation. An out-of-hours contact should be provided in case of an emergency. MAINTENANCE DEFINITION App Maintenance covers additional design, development, or marketing work to the delivered solution, where the scope of that work is not large enough to merit a fully specified separate project or change request. Examples of work covered by maintenance include: - Proactive requests to effect modifications and enhancements to the function or structure of the app. - Assistance with content changes, image processing and design updates. - Updating and/or adding new small-scale features and functionality. - Technical advice and research. - Digital marketing advice, Google Analytics, SEO and social media optimisation. HOSTING The successful supplier will host the HES app in a location that meets industry standards. The successful supplier will carry out all the necessary maintenance work e.g network monitoring to minimise the effect of service disruptions, security management, data back up and restore. Business Continuity and Disaster Recovery is mandatory and successful suppliers should provide details of how this will be achieved throughout the duration of the contract.",
                "status": "complete",
                "hasOptions": false,
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "contractPeriod": {
                    "durationInDays": 720
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "After the initial 2 year contract period, there will be option to extend the contract for up to a further one year."
                }
            }
        ],
        "bidOpening": {
            "date": "2023-03-22T12:00:00Z"
        },
        "contractTerms": {
            "hasElectronicPayment": true,
            "hasElectronicOrdering": true,
            "electronicInvoicingPolicy": "allowed"
        },
        "coveredBy": [
            "GPA"
        ],
        "selectionCriteria": {
            "criteria": [
                {
                    "type": "economic",
                    "description": "HES use Scotbis, an independent provider of business credit reports, to assess the financial standing of tenderers. The overall aim of this assessment is to ensure, as far as possible, that any potential Supplier will not have financial difficulties that endanger their ability to perform the Contract. If financial information cannot be gained from that source Historic Environment Scotland will request that you provide full audited accounts for the last full financial year. If Suppliers cannot provide any of the assurances as detailed above, and it is determined by HES that your financial strength is not adequate, then your company may not pass the financial evaluation. If you can provide the assurances as detailed above, HES may explore these options with you before determining whether your company can be taken forward in this procurement exercise. Bank details may also be sought to support the above.",
                    "minimum": "Employers Liability Insurance 5 million GDP Public Liability Insurance 5 million GDP"
                }
            ]
        },
        "submissionTerms": {
            "languages": [
                "en"
            ]
        },
        "classification": {
            "id": "72416000",
            "scheme": "CPV"
        },
        "hasRecurrence": false
    },
    "language": "EN",
    "description": "Tenderers must highlight any concerns with the terms and conditions when responding with your submission. Please note HES will not sign up to suppliers' terms and conditions and will not negotiate at either point of award or post contract award. (SC Ref:728773)",
    "links": [
        {
            "rel": "canonical",
            "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000723202"
        },
        {
            "rel": "canonical",
            "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000723202"
        }
    ],
    "noticetype": "PCS Notice - Website Contract Award Notice",
    "awards": [
        {
            "id": "HES/C/4182",
            "suppliers": [
                {
                    "id": "org-316",
                    "name": "Ping Online Communications"
                }
            ],
            "relatedLots": [
                "1"
            ]
        }
    ],
    "contracts": [
        {
            "id": "HES/C/4182",
            "awardID": "HES/C/4182",
            "status": "active",
            "value": {
                "amount": 19000,
                "currency": "GBP"
            },
            "dateSigned": "2023-04-11T00:00:00Z"
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "1047",
                "measure": "bids",
                "value": 1,
                "relatedLot": "1"
            },
            {
                "id": "1048",
                "measure": "smeBids",
                "value": 1,
                "relatedLot": "1"
            },
            {
                "id": "1049",
                "measure": "foreignBidsFromEU",
                "value": 0,
                "relatedLot": "1"
            },
            {
                "id": "1050",
                "measure": "foreignBidsFromNonEU",
                "value": 1,
                "relatedLot": "1"
            },
            {
                "id": "1051",
                "measure": "electronicBids",
                "value": 1,
                "relatedLot": "1"
            }
        ]
    }
}