Award

Contact Centre Telephony

EAST LOTHIAN COUNCIL

This public procurement record has 1 release in its history.

Award

12 Jun 2023 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

The East Lothian Council has completed a tender process for the "Contact Centre Telephony" service, seeking a replacement for the telephony system used by the contact centre, IT Service Desk, and Property Maintenance. The procurement method was a limited process with a direct award without prior publication of a call for competition. The total contract value is £260,050. The deadline for submissions was on June 1, 2023. The tender falls under the services category and was carried out by the East Lothian Council based in Haddington, East Lothian, UK.

This tender presents an opportunity for service providers in the telecommunications industry to compete for a contract to supply the required telephony system. Businesses offering telephony solutions for contact centres and IT service desks would be well-suited to submit proposals. The successful bidder, Netcall Technology Limited, won the contract and is the current active supplier. The award was made on June 1, 2023, and the contracting authority, East Lothian Council, ensures compliance with relevant regulations in the public procurement process.

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Notice Information

Notice Title

Contact Centre Telephony

Notice Description

East Lothian Council is seeking a service provider for the replacement of the telephony system used by the contact centre, IT Service Desk, and Property Maintenance.

Lot Information

Lot 1

East Lothian Council is seeking a Service Provider for the renewal of the telephony system used by the Contact Centre, Property Maintenance and IT Service Desk. Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015.

Procurement Information

Direct Award under NHS Shared Business Services Patient/Citizen Communication & Engagement Solutions

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000734126
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN480879
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64210000 - Telephone and data transmission services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£260,050 £100K-£500K

Notice Dates

Publication Date
12 Jun 20232 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
1 Jun 20232 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
EAST LOTHIAN COUNCIL
Contact Name
Not specified
Contact Email
procurement@eastlothian.gov.uk
Contact Phone
+44 1620827827

Buyer Location

Locality
HADDINGTON, EAST LOTHIAN
Postcode
EH41 3HA
Post Town
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM11 East Lothian and Midlothian
Delivery Location
TLM73 East Lothian and Midlothian
Local Authority
East Lothian
Electoral Ward
Haddington and Lammermuir
Westminster Constituency
Lothian East

Supplier Information

Number of Suppliers
1
Supplier Name

NETCALL TECHNOLOGY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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